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  • Contains 3 Component(s), Includes Credits Includes a Live Web Event on 09/12/2024 at 1:00 PM (EDT)

    Webinar: Managing Policy, Not Politics in the Workplace

    With the country’s polarization seeping into the workplace, HR faces enormous challenges. While diversity of thought ignites new ideas, creates solutions to problems while increasing the success of agencies, when differences of opinions are touted as absolutes, alienation occurs, relationships are strained, and cultures become unsafe. 

    While it is not the role of HR or agencies to legislate what people think, they are responsible to ensure that policies are created that honor differences. To ensure a culture of respect, employees need to know how to respectfully interact with others at the inevitable times when political opinions differ, when values clash, and when relationships are at risk.

    Learn how to secure employee buy-in to uphold policies. Equip people with the skills needed to respectfully speak up when behaviors and political differences cross the line of respect. Please join our speaker, Lorie Reichel-Howe, as she guides the audience on how to meet these sensitive challenges in the workplace on September 12th at 1:00 pm ET.

    In this training you will:

    • Implement communication practices that increase safety while building partnership
    • De-escalate conflict and create safety at times when opinions differ
    • Build more positive and productive working relationships
    • Decrease workplace tension and office drama
    • Create a workplace culture in which teams love to work

    Speaker:  Lorie Reichel-Howe, Conversations in the Workplace

    (For National PSHRA Members Only)

    Lorie Reichel- Howe

    Founder, Conversations in the Workplace

    Conversations in the Workplace

    Lorie Reichel-Howe is founder of Conversations in the Workplace. She equips managers, teams, and business professionals to have “Safe Conversations” – transformative dialogue that uncovers hidden workplace issues. Whether addressing challenging team dynamics, mismanaged expectations, cultural insensitivity, or good old-fashioned bad behavior, “Safe Conversations” foster greater innovation, inclusion, and collaboration within organizations.

    With over 20 years of experience in leadership development and relationship management, Lorie is passionate about equipping leaders with the skills to create and maintain a culture of respect and accountability.

    Lorie is a professional mediator and leadership communication coach. She has supported organizations such as Pinterest, SYGMA, SHRM, PIHRA,, Women in Technology International, Los Angeles Women’s Leadership Conference, Girl Scouts of Greater Los Angeles, Santa Clara Superior Court, San Jose State University, Santa Clara County Office of Education and many more.

    Learn more about Lorie’s impact at



  • Contains 3 Component(s), Includes Credits Includes a Live Web Event on 08/22/2024 at 1:00 PM (EDT)

    Webinar: Remote Work Works

    Remote Work Works has been rescheduled for August 22nd at 1:00 pm ET.  If you had signed up for the initial date, your registration has been transferred to the new date.

    The success of a primarily remote model is dependent on a collective commitment to a new culture, norms and expectations. For the Colorado Governor's Office of Information Technology (OIT), remote work that started during the pandemic has become the way of working with real results-- improved employee experience and retention, reduced employer and employee costs, and the ability to attract talent from across the eight-largest state by land area, not just the capital city of Denver. Please join our speaker, Bob Nogueira, Chief People Officer for the Colorado Governor's Office of Information Technology (OIT), for a discussion of how OIT created a culture of camaraderie and trust, with virtual operations rather than a physical workplace, at its core on August 22 at 1:00 pm EDT. 

    Bob will present OIT's remote work journey of:

    • Culture change
    • Facilities planning
    • Supporting systems and tools
    • Ways of working

    Learn how building a true remote work experience can be transformational for your organization. 

    Speaker:  Bob Nogueira, Chief People Officer for the Colorado Governor's Office of Information Technology (OIT)

    (For National PSHRA Members Only)

    Bob Nogueira

    Chief People Officer

    Colorado Governor's Office of Information Technology (OIT)

    Bob Nogueira joined OIT in July 2019 as Chief People Officer, bringing over 30 years of experience leading organizations in internet start-ups, nonprofits, and international corporations. Bob’s leadership encompasses call centers, human resources, employee communications, leadership development, and nonprofit boards of directors. Bob is an adjunct faculty member in the Communication Management and Organizational Leadership graduate programs at the University of Denver.

    Bob’s past senior leadership positions include roles with Comcast, Kaiser Permanente, Qwest Communications, and Merrill Lynch. He founded Nogueira Consulting & Coaching LLC in 2018 and has become a sought-after executive coach, public speaker, and consultant. Bob was a gubernatorial appointee to the Colorado Workforce Development Council for three years. As a community influencer, Bob chaired the board of directors for Colorado Health Network and was a board member for Spark the Change Colorado. As co-chair of the Career Services Board, Bob was one of five mayoral appointees to oversee the City and County of Denver’s Office of Human Resources. He holds accreditation in human resources, executive coaching, change management, and several individual development and team effectiveness tools and methodologies. With a passion for inspiring others to confidently engage and discover "what’s next", Bob’s infectious energy and curiosity amplifies the development and work of individuals and teams.

    Bob earned his undergraduate degree in Communications from Kean University of New Jersey and his graduate degree in Communication Management & Organizational Leadership from the University of Denver. Born and raised in New York City, Bob has called Colorado home since 1992. He and his partner, Russ, live in Denver with their rescue dog, Cooper. Bob enjoys collecting memorable experiences through volunteering, travel, theater, music, learning, and teaching. As a (perhaps) too loyal Colorado Rockies fan, Bob considers Coors Field an aspirational second home.

  • Contains 3 Component(s), Includes Credits Includes a Live Web Event on 06/20/2024 at 1:00 PM (EDT)

    Webinar: Tap Into Talent Retention

    The focus of building a stable, sustainable workforce is often placed on recruiting new employees more than keeping existing ones. Through practices and preferences harvested from a survey of PSHRA members, learn simple steps you can take to maximize your talent retention investment with a stronger benefits programs - including how they’re procured, communicated, enrolled, and administered. Please join us on Thursday, June 20, 2024 at 1:00 pm EDT to learn more.

    Speaker:  Steve Vermette, National Practice Leader, Public Sector, Colonial Life

    Learn more about the Colonial Life Report, Tap Into Talent Retention.

    Sponsored by:


    This webinar is open to members and non-members.  

    *The following contact information will be shared with the sponsor: name, title, organization, email, and state." 

    Steve Vermette (Moderator)

    National Practice Leader, Public Sector

    Colonial Life

    As a National Practice Leader, Public Sector at Colonial Life & Accident Insurance Company, Steve Vermette is responsible for building integrated teams to market Colonial Life’s products, programs, and services to brokers as well as public sector employers in education, local and state government agencies.

    His nearly four decades of insurance industry experience began in 1995 when Vermette joined Unum as a compensation manager, then a sales manager and general manager. In 2000, Vermette joined Colonial Life as a manager for the state of Florida until 2010, he has since served several graduated roles within the public sector and broker markets.  

  • Contains 3 Component(s), Includes Credits Includes a Live Web Event on 06/13/2024 at 1:00 PM (EDT)

    Webinar: Conflict in the Workplace

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    Today’s public sector workplace has a diverse culture filled with different backgrounds, generations, and points of view.  Diversity makes for a rich workforce culture, but some time conflict can arise.  Colleagues have differing perspectives on issues regarding tasks and projects.  These differences can bring about feelings of uneasiness.  Many times, leaving staff members unsure of what to do next or how to relate to each other:

    • Do you do nothing and let misunderstandings fester?
    • Find ways to discuss differing points of view in a professional manner?

    Please join us on June 13, 2024, to learn best practices on how to handle conflict in the workplace from our panelist’s real work life experiences.

    Moderator:  Gary Butterworth, Facilitator of Learning, Co of Ventura Human Services Agency and PSHRA Channel Islands, CA Chapter President    


    • Tamara Steele, Director of Human Resources, Oklahoma Housing Finance Agency and PSHRA Oklahoma Chapter President
    • Shelby Tipton, Human Resources Director, Mississippi Department of Archives and History and PSHRA Mississippi Chapter President

    (For National PSHRA Members Only)

    Gary Butterworth

    Facilitator of Learning,

    Co of Ventura Human Srvs Agency and PSHRA Channel Islands, CA Chapter President

    Our speaker today is Gary Butterworth.  Gary is the Learning Facilitator of Training and Development for the Human Services Agency at the County of Ventura, where he creates and conducts workshops in communication skills.  He is a certified seminar leader who has delivered soft-skills training to participants across western North America.  Recognizing his ten years of work as an onsite training specialist, the “Annual Independent Contractors’ Conference” in Kansas City twice honored Gary as “On-Site Trainer of the Year.”

    Gary holds a master’s degree in Communication Studies from California State University, Northridge.  As a part-time faculty member at CSU, Northridge, Gary was awarded “Outstanding Teaching Associate of the Year.” 

    Before devoting his career to full-time training and teaching, Gary spent two decades as a radio broadcast personality TV weathercaster. Today, he is president of his local PSHRA chapter in Ventura (“Channel Islands”), California and makes presentations at conferences.


    Tamara L. Steele

    Human Resources Director

    Oklahoma Housing Finance Agency, Oklahoma Chapter President

    Since May 2019, Tamara Steele has served as the Human Resources/Communications Director with the Oklahoma Housing Finance Agency (OHFA).  Tamara is the current president of the Oklahoma chapter of the Public Service Human Resource Association (PSHRA). She received a Bachelor of Arts in Administrative Leadership from the University of Oklahoma and a Master’s in Leadership and Human Resource Development from Louisiana State University.  Steele is a Senior Certified Professional with PSHRA and the Society of Human Resource Management (SHRM).

    As a leader in human resources for 20+ years, Tamara has acquired experience in the public and private sectors with skills in Leadership, Lean/Six Sigma Green Belt, Compensation, Benefits Administration, Mediation, Discrimination Complaint Investigations, and Talent Management.  Tamara believes her role as an HR professional is to encourage others to use their strengths, talent, and creativity to develop personally and professionally.  When those traits are realized, it creates a positive outcome for themselves and the organization they serve.  In her current role, Tamara leads the human resources and communications initiatives and ensures strategies align with the goals and mission of the agency.  Collaboration is an integral part of her job as a member of the OHFA Executive team, where works with agency leadership to enhance program processes and operations.

    With a heart for public service and serving her community, Tamara is the current president of the Louisiana State University Alumni Chapter for Oklahoma, serves as a board member for the non-profit organization, WovenLife, Inc., and was a previous member of the Diversity Committee for the Oklahoma City Human Resources Society.  An avid cyclist, Tamara is a co-leader for the Oklahoma chapter of Black Girls Do Bike non-profit organization.

    Shelby Tipton

    Human Resources Director

    Mississippi Department of Archives & History, Mississippi Chapter President

    Shelby Tipton serves as the Human Resources Director at the Mississippi Department of Archives and History, as well as the chapter president for the Mississippi chapter of PSHRA. She holds a Bachelor's degree in History from Mississippi State University in Starkville, Mississippi, and a Master's in Public Administration from Belhaven University in Jackson, Mississippi.

    Commencing her career as a historic preservation grants administrator at the Mississippi Department of Archives and History, Shelby worked with the National Park Service to preserve historic structures throughout the state. However, under the guidance of a perceptive mentor who recognized her potential, Shelby's career trajectory shifted toward the realm of human resources – a transition that proved to be an ideal fit. She embraced her role in human resources at the Mississippi Department of Archives and History in 2017, progressing to assume the position of agency Human Resources Director by 2020. She is a graduate of the Stennis Executive Development Institute of Mississippi, affiliated with the John C. Stennis Institute of Government and Community Development at Mississippi State University, and holds certifications in human resources and supervisory management from the Mississippi State Personnel Board.

    Shelby is passionate about creating positive change in the public sector. In her current role, she is guiding equity, diversity, and inclusion initiatives. In 2021, she introduced the agency's first quantitative tool for measuring equity in salaries, hiring, and leadership development. In 2022, she launched an inaugural leadership institute focused on succession planning for leadership within her agency. In 2023, she designed and implemented a comprehensive salary plan aligning employee compensation with market rates for their roles.

    Deeply dedicated to human resources in the public sector, Shelby believes that human resources professionals play a crucial role in nurturing a strong public workforce. Her focus is on creating environments that support business outcomes while fostering employee growth and well-being.

  • Contains 3 Component(s), Includes Credits Recorded On: 05/30/2024

    Webinar: Cultivate A Data-Driven Culture Backed by AI


    AI is ushering in a new era of data-driven decision-making in the public sector with its large-scale analytics capabilities. How can HR managers help governments adopt this new AI technology so leaders can leverage data to its fullest advantage?

    Creating a data-driven culture backed by AI may sound like extra steps for your team, which often causes internal resistance. That pushback is a significant barrier HR managers face when innovating internal processes.

    Yet, falling behind means local governments miss out on the AI transformation that is remapping governance.

    How can HR managers encourage their organization to adopt and sustain a culture with data at its core? 

    The good news is the path forward doesn’t have to be obstructively complex. AI makes big data analytics more accessible for governments of all sizes, no matter their resources.

    Join PSHRA and Polco for a webinar to help you take the next steps to create a robust data-driven culture and keep up with the AI revolution.

    In this webinar:

    • Get simple guidelines for building a culture that embraces data.
    • Discover how new AI Data Analyst technology will revolutionize governance.
    • Hear examples of local governments that have embarked on initiatives to create data-driven cultures. 

    Moderator:  Angelica Wedell, Communications Director, Polco


    • Dr. Nick Mastronardi, CEO, Polco
    • Lyman Locket, HR Director, City of Goodyear, AZ
    • Nick Kittle, Government Innovation Coach, Public Speaker

    Sponsored by:


    *This webinar is open to members and non-members.  

    *The following contact information will be shared with the sponsor: name, title, organization, state and email." 

    Nick Mastronardi



    Nick Mastronardi, PhD is a public servant, academic and CEO of Polco. Prior to founding Polco, Nick served as a Senior Economist at Amazon, in the same role on the President’s Council of Economic Advisers in the White House, and 10 years as an active duty Air Force officer including time on faculty at the Air Force Academy. Nick earned his Ph.D. in Economics from the University of Texas at Austin, and still serves in the Air Force Reserves. Nick also was honored to be selected for Stanford’s Hoover Institution inaugural Veteran Fellowship Program, and is proud to continue his relationship with Stanford's Hoover Institution VFP as a faculty fellow. Dedicated to helping cities advance public participation, Mastronardi brought together the best minds in government technology, civic analytics and interactive engagement to create Polco. After Nick and his colleagues spent time at some of the best tech companies and working in local government, they wanted to bring world-class communication technology to the civic process. Now, hundreds of organizations nationwide use Polco for strategic planning, budgeting, and empowering resident voices. Polco makes civil, verified community engagement online not only possible, but accessible.

    Nick Kittle

    Government Innovation Coach, Public Speaker

    With over fifteen years of experience as a government innovation expert, I help organizations create and sustain a culture of creativity, empowerment, and results. I am the CEO and author of Sustainovation, a definitive guide and a growing community of practitioners on building innovation in government for the benefit of the citizens. I have keynoted, trained, consulted, or facilitated in over 100 communities across the country, teaching hands-on techniques and sharing inspiring stories on how to make ideas a reality and break the bureaucracy.

    I partner with teams across the country on building high-performance operations, including building effective and innovative teams, efficient processes, creating measurable, actionable results, being clear and accountable, and engaging the community. This includes over 3 dozen training topics, a network of specialized partners, and tools like performance measurement, process improvement, prioritization, creativity, productivity, strategic planning, and citizen engagement, using data-driven and lean methodologies. I am passionate about transforming the public sector into a high-performing, transparent, and accountable entity that serves the common good.

    I believe in the power of Team Us, and I strive to make innovation fun, effective, and sustainable.

    Lyman Locket

    Director of Human Resources

    City of Goodyear, AZ

    Experienced Human Resources Director with a demonstrated history of working in the government administration industry and private sector. Strong human resources professional skilled in Succession Planning, Organizational Development, Conflict Resolution, Recruiting, Compensation, Benefits, Wellness and Public Policy.

    Angelica Wedell

    Director of Communications


    Communications Director Angelica Wedell has worked in multimedia communications for over ten years and is an Online Marketing Certified Professional (OMCP). She enjoys leading the communications efforts and strategies of Polco, networking and speaking professionally at conferences and events across the country, leading content initiatives for Polco and partner syndicates, and producing and co-hosting The Civil Review Podcast. Wedell is award-winning, served as a curriculum advisor for Colorado State University (CSU) Journalism and Media Communication, and has been named among the top 100 local government influencers by Engaging Local Government Leaders (ELGL). Wedell believes local governments need reliable civic data and community engagement to make evidence-based decisions and improve everyday residents' quality of life.

  • Contains 3 Component(s), Includes Credits Recorded On: 05/23/2024

    Webinar: Making Mental Health a Priority in the Public Sector


    In celebration of Mental Health Awareness Month, PSHRA has put together a panel of thought leaders to discuss making mental health a priority in the public sector.  Panelists will discuss ways we can priorities our emotional, psychological, and social well-being while still getting our jobs done.  Please join us for tips on how to create a healthier work environment and solutions for helping your staff work through a hard patch.  Please join us on Thursday, May 23, 2024, at 1:00 pm EDT. 

     Areas to be discussed: 

    ·       Stress in the Workplace 

    ·       Psychological Safety and Emotional Support  

    ·       Tips for creating a healthier workplace. 

    Moderator:  Amie Courtney, JD, SHRM-CP, Human Resources Director, Cranberry Township, PA


    • Lisa Hogan, IPMA-CP Airport Program Administrator, Clark County Department of Aviation, Las Vegas, NV and and President of the PSHRA Nevada Chapter
    • Marviette Johnson, SPHR, SHRM-CP, Director of Human Resources, Hamilton County Sheriff's Office, Cincinnati, OH

    (For National PSHRA Members Only)

    Amie Courtney, JD, SHRM-CP (Moderator)

    Human Resources Director

    Cranberry Township

    Amie Courtney is the Human Resources Director with Cranberry Township, a municipality located approximately 20 miles north of Pittsburgh, Pennsylvania, a position she has held since January of 2019. Prior to her current position, Ms. Courtney was a practicing attorney, with a focus on public sector and employment law. As a later-in-life ADHDer and part of the sandwich generation with supporting aging parents, while raising two children and finding ways to prioritize her own well-being, Ms. Courtney is a staunch advocate for prioritizing mental health in the workplace.

    Lisa Hogan, IPMA-CP

    Airport Program Administrator

    Clark County Department of Aviation and President of the PSHRA Nevada Chapter

    Lisa Hogan is a dedicated Human Resources professional with over 13 years of experience in various HR domains, backed by 5 years of management expertise. Currently serving as the Airport Program Administrator at the Clark County Department of Aviation, Lisa oversees the Employee Engagement, Training & Wellness Department, spearheading initiatives to enhance employee satisfaction and well-being.

    With a track record of developing robust training programs on diverse topics such as financial wellness, interpersonal skills, and customer service, Lisa fosters a culture of continuous learning and growth within the organization. Additionally, she coordinates community outreach efforts and volunteer events, further strengthening employee morale and engagement.

    Prior to this role, Lisa held positions such as Senior Management Analyst and Human Resources Analyst, where she demonstrated proficiency in recruitment, performance management, and workforce planning. Notably, Lisa implemented innovative recruitment strategies and established partnerships with educational institutions to attract top talent. Throughout Lisa’s career, she has exhibited a commitment to excellence and professionalism, earning recognition for her contributions to talent acquisition and employee development.

    Lisa holds a Master’s in Public Health Services Administration from the University of Detroit Mercy and a Bachelor of Science in Athletic Training/Administration from Northern Arizona University. Furthermore, Lisa is IPMA-CP certified, showcasing her dedication to staying abreast of industry best practices, and currently is President of the PSHRA Nevada Chapter.

    Driven by a passion for fostering a positive work environment and empowering individuals to reach their full potential, Lisa continues to make impactful contributions to the field of Human Resources, embodying the values of integrity, innovation, and collaboration.

    Marviette Johnson, SPHR, SHRM-SCP

    Director of Human Resources

    Hamilton County Sheriff’s Office

    Marviette has 28+ years of progressive HR experience.  She has held various HR leadership roles in privately held small and mid-sized organizations as well as publicly traded international organizations in a diverse field of industries ranging from financial services and hospitality to medical device and education.  Her areas of expertise include but are not limited to recruitment and selection, mergers and acquisitions, policy/procedure development, employee relations, design and implementation of performance management systems, selection and implementation of HR Information systems, and talent development.  Marviette is the Director of Human Resources with the Hamilton County Sherriff’s Office where she and her team provided HR consulting and employee services to 900+ employees.

    Marviette earned both her master’s degree in Labor and Employment Relations and her bachelor’s degree in Management from the University of Cincinnati.  She is certified as a senior professional in human resources (SPHR, SHRM-SCP), and earned her Diversity, Equity, and Inclusion certification through Cornell University.  She is MBTI® Certified / Myers-Briggs® Certified.

  • Contains 3 Component(s), Includes Credits Recorded On: 05/02/2024

    Webinar: Navigating Training Documentation Liability: Safeguarding Your People and Your Organization


    In the dynamic public sector landscape, ensuring personnel are adequately trained is essential, not only to optimize outcomes in high-stake situations but to mitigate liability risks for the individual and the organization. 

    Join us on May 2 for an insightful webinar on training documentation liability for public sector HR professionals. We will cover topics critical for HR leaders to effectively mitigate training documentation liability risk, including:  

    • Risk assessment and liability identification 
    • Training and compliance documentation best practices 
    • Reporting insights and audit preparation  

    During this presentation, we will break down the risks public entities face and discuss how Vector Solutions, the leader in computer-based compliance training, can help HR managers reduce risks. 


    • Robbi King, Solutions Engineer, Vector Solutions
    • Matt Shronts, Solutions Engineer, Vector Solutions

    Sponsored by:


    This webinar is open to members and non-members.  

    *The following contact information will be shared with the sponsor: name, title, organization, phone and/or email, and state." 

    Robbi King

    Solutions Engineer

    Vector Solutions

    Robbi King spent 27 years in public safety, including 13 years with Camden County, GA, Fire Rescue, where he reached the rank of Assistant Chief. He also served more than 13 years as deputy coroner at the Camden County Coroner's Office.

    Matt Shronts

    Solutions Engineer

    Vector Solutions

    Matt Shronts has been in public safety for more than 20 years, rising through the ranks to fire chief. Throughout Matt's career, he worked in numerous positions focusing on training and EMS. Matt remains active in the fire and EMS service and has completed his accreditation as a Chief Fire Officer.

  • Contains 11 Component(s)

    This course is open from June 11, 2024 to July 19, 2024.

    Syllabus:  Navigating DEI:  A Public Sector Business Strategy Certificate Program


    Start Date:  June 4, 2024

    End Date:  July 19, 2024


    Instructor:  Andre Koen,

    PSHRA Contact:  Debbie Tankersely-Snook,



    Welcome to PSHRA's Navigating DEI:  A Public Sector Business Strategy Certificate Program. This course will prepare you to build and enact a transformative HR practice of DEIA within your agency.


    Course Design:

    The timeline below gives you an overview of the lessons and sessions in this course, their order, and when the cohort sessions will occur. This course will be completed over six weeks.


    Time Commitment:

    Consider scheduling 30 - 45 minutes for the online lessons to read through the material, complete the activities, and prepare for the cohort sessions. Complete the lessons at least a day or two before the cohort session to give yourself time to reflect on what you have learned and the plans you have developed


    Cohort Schedule (subject to change):

    • Cohort #1 – 6/21/2024 - 2:30 PM - 4:00 PM ET
    • Cohort #2 – 7/5/2024 - 2:30 PM - 4:00 PM ET
    • Cohort #3 - 7/19/2024 - 2:30 PM - 4:00 PM ET

    Course Outcomes:

    In this course, you will:

    • Learn the value diversity, equity, inclusion, and accessibility bring to an agency.
    • Apply the assess, design, implement, and measure (ADIM) framework to your agency’s diversity, equity, inclusion and accessibility practices.
    • Design and prepare to implement initiatives that will increase diversity, produce equitable outcomes, contribute to an inclusive workplace, and promote accessibility.
    • Build momentum in your agency’s diversity, equity, inclusion, and accessibility efforts beyond this course.  

    Online Lessons and Cohort Sessions:

    This course includes five online lessons you will complete on your own and three cohort sessions facilitated by a cohort guide. The online lessons allow you to assess development opportunities; present important concepts, principles, and practices; and help you begin planning improvement initiatives.  The cohort sessions will be face-to-face or virtual (using a video conferencing tool like Google Meet or Zoom) and will provide an opportunity for you to share ideas and learn from your peers. In these sessions, you will further develop and refine the improvement plans you draft in the online lessons.

    Course Schedule :

    Week 1:

    Online Lesson (self-paced)

    Lesson 1: Introduction

    Course introduction, DEIA introduction, Bias, and the ADIM approach.


    Week 2:

    Online Lesson (self-paced)

    Lesson 2: Diversity

    Assessing diversity; designing, implementing, and measuring diversity initiatives.

    Cohort Session (virtual)

    Session 1: Introduction and Diversity

    Reviewing and discussing the content from the first two lessons.


    Week 3:

    Online Lesson (self-paced)

    Lesson 3: Equity

    Assessing equity; designing, implementing, and measuring equity initiatives.


    Week 4:

    Online Lesson (self-paced)

    Lesson 4: Inclusion

    Assessing inclusion; designing, implementing, and measuring inclusion initiatives.


    Cohort Session (virtual)

    Session 2: Equity and Inclusion

    Reviewing and discussing the content from lessons three and four.


    Week 5:

    Online Lesson (self-paced)

    Lesson 5: Developing Your DEI Acumen

    Prioritizing initiatives and getting buy-in.


    Week 6:

    Cohort Session (virtual)

    Session 3:  Reviewing and discussing the content from lesson 5 and concluding the course.


    Course Workbook:

    The course includes a workbook. You'll use the workbook to reflect on what you're learning, record ideas, and plan for how to implement ideas in your agency. There are two versions:

    • A PDF version - if you'd like to print it and write your answers and ideas and
    • An MS Word version - if you'd prefer to work electronically.

    The workbook is available by selecting the Course Materials tab and then DEI Workbook.


    Case Study:

    There is a case study embedded throughout this course. You'll learn about Chris, a city HR director, trying to make the agency more diverse and welcoming. In the case study, you'll see how the principles and practices you're learning can be applied.

    Andre Koen

    Vice President of DEI

    AM Horizons Training Group

    Healthcare Professional: Andre Koen began his career in the healthcare industry, driven by his passion for helping others and promoting well-being. As a healthcare professional, he worked tirelessly to ensure that patients received the best care possible, emphasizing empathy and understanding in every interaction.

    Director of DEI at Mayo Clinic: Recognizing the critical importance of diversity, equity, and inclusion (DEI) in healthcare, Andre Koen transitioned to the role of Director of DEI at Mayo Clinic. In this leadership position, he led initiatives to foster a welcoming and inclusive environment for both patients and staff. His innovative strategies and commitment to cultivating a diverse workforce positively impacted the entire healthcare community.

    Government Official: With a desire to create broader change, Andre Koen extended his influence by working with state and local governments. As a government official, he advocated for policies that promoted equality and fairness, striving to bridge gaps in access to healthcare and other essential services. His dedication to public service earned him a reputation as a compassionate and visionary leader.

    Classroom Teacher: Understanding the profound impact of education on shaping young minds, Andre Koen took on the role of a classroom teacher. His teaching approach went beyond textbooks, focusing on imparting valuable life skills such as empathy, respect, and embracing diversity. Through his engaging and practical methods, he inspired students to become responsible global citizens.

    Improvisational Comedian: Not confined by traditional roles, Andre Koen also embraced the art of improv comedy. As an improvisational comedian, he used humor as a powerful tool to break down barriers and promote open dialogue about sensitive topics. His performances were not just entertaining but thought-provoking, encouraging audiences to examine their own biases and preconceptions.

    The Enkindled Spirit: Throughout his multifaceted journey, Andre Koen's unwavering spirit illuminated his path. As the Enkindled Spirit, he radiated warmth, compassion, and a deep understanding of the human experience. His approach to diversity training, government service, healthcare, teaching, and comedy was guided by a genuine desire to connect with others and ignite positive change in the world.

  • Contains 12 Component(s)

    This class will start on June 18, 2024 and end on July 26, 2024

    Syllabus:  Strategies for Public Sector Leadership Certificate Program


    Start Date: June 18, 2024

    End Date:  July 26, 2024

    Instructor:  Jeanette O'Quin, JEANETTE O'QUIN,

    PSHRA Contact:  Debbie Tankersely-Snook,


    Welcome to PSHRA's Strategies for Public Sector Leadership. This course will equip you with the necessary tools to shift from a transactional to a strategic role in Public Sector HR by using a competency framework. Your role has evolved beyond merely transactional tasks. Today's HR department in the public sector is pivotal to the agency's success. It involves teaching team building, coaching, conflict resolution, consensus-building, fostering a risk-taking culture, enhancing communication, building trust, and more. 

    Course Outcomes:

    This comprehensive leadership course is designed for mid- to senior-level public sector HR leaders, providing a solid foundation for success.

    To achieve this, the course focuses on the following outcomes:

    • Assess the impact of HR and human capital management in the public sector and justify HR programs in the public sector.
    • Design programs that align with specific competencies within the PSHRA Competency Model, covering three major modules: Leader, Business Partner, and Change Agent.
    • Evaluate personal strengths and weaknesses regarding these competencies and create a plan for your individual professional development as an HR professional using the PSHRA Competency Model.
    • Plan professional development in accordance with your personal competencies.

    You will finish this course with:

    • A solid strategic foundation for success.
    • A professional development plan.

    Certificate of Attendance:

    You will earn a Certificate of Attendance upon completion of the course.

    Course Design:

    The course spans six weeks and follows a specific timeline with a sequence of lessons and cohort sessions. You will receive details about the dates, times, and locations of cohort sessions. 

    Time Commitment:

    Plan for 90 minutes for each online lesson to read, complete activities, and prepare for cohort sessions. Individuals have varying learning paces, so it might take more or less time for each person. We recommend completing lessons a day or two before the cohort sessions to allow time for reflection on what you've learned and the development of your plans.

    Cohort Schedule (subject to change):

    • Cohort #1 – 6/26/2024 - 12:00 PM - 1:30 PM ET
    • Cohort #2 – 7/10/2024 - 12:00 PM - 1:30 PM ET
    • Cohort #3 – 7/17/2024 - 12:00 PM - 1:30 PM ET
    • Cohort #4 - 7/24/2024 - 12:00 PM - 1:30 PM ET
    Course Schedule:
    Week 1:

    Online Lesson (self-paced) - Lesson 1: Introduction

    Week 2:

    Cohort Session (virtual) - Session 1: Introduction

    Online Lesson (self-paced) - Lesson 2: The Role of the HR Leader

    Week 3:

    No Cohort Session

    Online Lesson (self-paced) - Lesson 3: The Role of an HR Business Partner

    Week 4:

    Cohort Session (virtual) - Session 2: The Role of the HR Leader

    • Negotiation: the cohort participants will perform a mock negotiation of a contract or provisions of a rule and have sides. This activity will allow participants to see how people react in these situations and practice skills used to defuse tension
    • Emotional Quotient/Intelligence: cohort participants will develop a proposed response modeling EQ based on a stressful leadership/communication scenario

    Online Lesson (self-paced) - Lesson 4: The Role of the Change Agent

    Week 5:

    Cohort Session (virtual) - Session 3: The Role of an HR Business Partner

    • Partnered practice scenario performs as a trusted coach or consultant on a challenging people issue such as performance, DEIA, risk management, or leadership coaching (developing) or advising (consulting)
    • Partners work on conducting an HR needs analysis

    Online Lesson (self-paced) - Lesson 5: Summary

    Week 6:

    Cohort Session (in-person or virtual) - Session 4: The Role of the Change Agent & Summary

    Course Workbook:

    The course includes a workbook.  You'll use the workbook throughout the course to reflect on what you're learning, record ideas, plan for future personal development, and plan activities for your agency. There are two versions:

    • a PDF version - if you'd like to print it and write your answers and ideas and
    • an MS Word version - if you'd prefer to work electronically.

    The files have the same content - just differences in page layout. You will use the workbook while taking the online lessons and while attending the cohort sessions.

    The workbook is available by selecting the Course Materials tab and then Strategies for Public Sector Leadership Workbook.

  • Contains 3 Component(s), Includes Credits Recorded On: 04/25/2024

    Webinar: Beyond the DEIA Alphabet Soup: Creating Effective Workplaces


    Join us for a dynamic 60-minute webinar, "Beyond the DEIA Alphabet Soup," led by DEIA expert Andre Koen. This session is designed to move beyond buzzwords to implement practical strategies for creating more effective and inclusive workplaces.

    Key Objectives: 

    • Understanding DEIA:  Unpack the real meanings behind Diversity, Equity, Inclusion, and Access.
    • Practical Strategies:   Learn actionable approaches to foster a genuinely inclusive environment.
    • Interactive Learning:   Participate in discussions, Q&A sessions, and polls for a hands-on learning experience. 

    Who Should Attend: 

    This webinar is perfect for anyone looking to enhance their understanding of DEIA principles and apply them effectively in their organization, from HR professionals and organizational leaders to team managers. 

    Dive deeper into DEIA with Andre Koen and learn how to apply these principles for a more inclusive and effective workplace. This session promises to enrich your understanding and equip you with the tools for meaningful organizational change.  Please join us on Thursday, April 25th at 1:00 pm EDT.

    Speaker:  Andre Koen,  Organizational Development Leader, City of Minneapolis and Chief Facilitator, AM Horizons Training Group

    (For National PSHRA Members Only)

    Andre Koen

    Chief Facilitator

    AM Horizons Training Group

    Andre Koen, an experienced DEIA officer and Organizational Development Leader for the City of Minneapolis, specializes in transforming workplaces through diversity and inclusion. With his background in affirmative action, equal employment, and health disparities, Andre brings actionable insights to his teaching, including courses for the Public Sector Human Resources Association (PSHRA).  Mr. Koen can also be reached via his website at and his email is