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Contains 3 Component(s), Includes Credits Includes a Live Web Event on 09/25/2025 at 1:00 PM (EDT)
Embracing Career Development in the Public Sector
Is your agency prepared for the "gray wave?" Are you struggling with engagement and retention in this challenging job market? Providing employees with career development opportunities is essential to boosting engagement and retention while preparing our workforce for the upcoming "gray wave" of retirements.
By investing in professional growth and equipping employees with the tools and resources needed for effective career planning, we empower our team members to take charge of their futures and build meaningful career paths within the organization.
Embracing career development not only helps retain valuable talent but also ensures we have a skilled, motivated workforce ready to meet tomorrow’s challenges. This webinar will offer a framework to help you create a career development program that you can customize to the needs of your agency. Please join us on September 25th at 1:00 pm – 2:00 pm ET to learn how you can make the most of these opportunities and contribute to a stronger, more resilient workplace!
Speaker: Becky Gill, MA, SPCC, Career Development Coordinator, City of Henderson, NV
Becky Gill, MA, SPCC
Career Development Coordinator
City of Henderson, NV
Becky holds a Master’s degree in Organizational Management and is a certified Senior Professional Career Coach from the International Association of Career Coached (IACC). With over 25 years of experience in the healthcare sector, including extensive management roles, Becky has successfully transitioned into Human Resources, bringing a wealth of expertise and a people-centered approach. Currently serving as the Career Development Coordinator for the City of Henderson, Nevada, Becky is passionate about coaching and empowering employees to achieve their full potential. Though new to the public sector, she is dedicated to fostering professional growth, recognizing the critical importance of career development in enhancing employee retention and engagement.
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Contains 3 Component(s), Includes Credits Includes a Live Web Event on 09/04/2025 at 1:00 PM (EDT)
Webinar: Succession Planning for local Government: The Time to Start is Now
Join PSHRA on September 4th at 1 P.M. ET to learn more about the importance of succession planning.
Succession planning is a powerful tool, but it isn’t solely an HR Department issue, it’s not about pre-selection, and it’s not simply about pumping up your training budget. Succession planning promotes employee engagement and retention, ensures business and leadership continuity, promotes knowledge transfer, and provides skill and career growth opportunities for your staff.
In this webinar, we will look at strategies to maintain strong leadership from the perspective of small, medium and large organizations to ensure that they address all the capabilities employees require for today and tomorrow’s work environment.
Speakers:
- Dr. Tony Luton, PSHRA-SCP, Human Resources Director, Town of Prosper, TX
- Dr. Debra Aiken, Human Resources – Training & Development Manager, Denton County, TX
PSHRA® Webinars are a member benefit. Available to non-members for a nominal fee.
Making public sector work better®.
Dr. Tony Luton
HR Director
Town of Prosper
Tony is the current Director of Human Resources for the Town of Prosper. There he leads a diverse and talented team of HR professionals. His HR experience in Texas includes State, City and County Government over the last 15 years. Tony earned his Ph.D. from the Grand Canyon University, his MA from The University of Arizonia, his BA from the University of North Texas and PSHRA-SCP certification. Prior to joining Prosper, Tony served as the Assistant Director of Human Resources for Denton County.
Dr. Debra Aiken
Training & Development Manager
Denton County Human Resources
Debra is an established Human Resources Professional with over 20 years of experience serving in various HR roles ranging from generalist to specialist, as well as management. She possess a comprehensive understanding of the link between human resources and business strategy, with the ability to develop and execute a wide range of strategies and initiatives to drive organizational performance. Her past experience includes regional human resources oversight for a global international organization spanning across 10 different countries. Areas of concentration include talent acquisition, compensation/benefits administration, performance management, talent and leadership development, and employee relations.
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Contains 3 Component(s), Includes Credits Recorded On: 08/21/2025
Webinar: How to Identify High-Potential Employees
Please join us on Thursday, August 21st at 1 P.M. – 2 P.M. ET. for an engaging and insightful discussion on identifying your best and brightest employees. Your top talent is vital to the ongoing success and growth of your agency.
Our thought leaders will also delve into the importance of employee engagement in the talent retention process. They will also explore how offering "stretch" roles—positions that challenge employees beyond their current capabilities—can foster significant growth and development, benefiting both your staff and your agency.
Key Topics:
- Internal talent audits
- Engagement, “stretch” roles and their importance
- How to identify the right candidates
- High performance vs. High potential employee
- Best practices for solving challenges
Moderator: Steve Kilo, Human Resources Director, City of Strongsville, OH
Panelist:
- Trudena Horsey, PSHRA-CP, Human Resources Director, Kent County Levy Court, DE
- Jen Sinatra, MPA, PSHRA-SCP, Human Resources Director, City of Stow, OH
- Patricia Anderson Wieck, Director of Human Resources, City of Beaverton, OR
PSHRA® Webinars are a member benefit. Available to non-members for a nominal fee.
Making public sector work better®.
Steve Kilo
Director of Human Resources
City of Strongsville, Ohio
Lifelong public servant with over 34 years of experience in municipal government. A passion for continuous learning and making positive, creative, and impactful improvements that benefit the public as a whole. Understand the importance of collaborative and team - oriented approach needed for success in the public arena with emphasis on building lasting partnerships that create a win – win environment for all.
City of Strongsville, Ohio: December of 1997 – Current
Director of Human Resources since January, 2011: Strategic partner of a progressive Northeast Ohio Suburb of Cleveland. City of approximately 47,000 residents; Aaa rated community that is one of only 16 communities in the State of Ohio. Strongsville operates as a Mayor/Council form of Government. The Human Resource Director position oversees all benefit plans including broker oversight; all wellness initiatives; contract negotiations of seven labor union contracts; manages all compliance related matters (including: ADA, FMLA, EEOC); compensation and position classification; recruitment; retention; DEIA efforts; leadership development and succession planning.
Prior to 2011: City of Strongsville Recreation Department – Director 2004-2010; Asst. Director 2000-2004; Recreation Supervisor 1997-1999.
City of Brook Park, Ohio: July 1991 – December 1997
Deputy Director of Recreation
Education:
Bachelor of Science (BS) in Education from Bowling Green State University, Concentration - Sport Management – 1988
Juris Doctorate (JD) from Cleveland Marshall College of Law – 2001
Admitted to Practice Law in the State of Ohio 2002
Trudena Horsey, PSHRA-CP
Human Resources Director
Kent County Levy Court, DE
Trudena Horsey is a strategic leader with over 15 years of experience in human resources, public administration, and financial management beginning her career in local government in 2008. She is a collaborative and forward-thinking professional skilled at navigating complex challenges, fostering positive work environments, and delivering innovative solutions. In her current position as the Human Resources Director at Kent County Levy Court , she provides strategic HR counsel to elected officials, the County Administrator, department heads, and supervisors. She also directs labor negotiations , administers the County's comprehensive property and liability insurance programs , and manages employee and retiree benefit programs. She holds an MPA from Delaware State University , an MBA from Wilmington University , and a BS in Accounting from Wilmington College. Her professional certifications include Public Sector Human Resources Association - Certified Professional (PSHRA-CP) and Certified Labor Relations Professional (CLRP). Additionally, she serves as a board trustee and Vice-Chair for the DeLea Founders Insurance Trust (DFIT).
Jen Sinatra, MPA, PSHRA-SCP
Human Resources Director
City of Stow, OH
Jen Sinatra, MPA, SCP, is a seasoned HumanResources Director with over 15 years of experience leading HR departments inthe public and nonprofit sectors. Jen’sexpertise is rooted in the full employee experience, from hiring and onboardingto performance, engagement, and everything in between. She has a stronginterest in building or revitalizing HR departments, strengthening benefitofferings, and helping teams work through issues with fairness and clarity.With a background in union environments and a deep respect for public service,Jen is drawn to roles where she can bring structure to complex settings,improve how organizations support their people, and make HR more approachable,transparent, and effective.
Patricia Anderson Wieck
Director of Human Resources
City of Beaverton, OR
Patricia is a Jamaican, wife, mother, friend, and Human Resources professional. She holds several certifications and degrees, but she is most proud of the life training and ongoing development she receives from being a learning member of a blended community of experiences. Patricia believes that her family, her colleagues, and her HR team all teach her about relationships, second chances, relevance, love, and care for those you know (and don't know), and about keeping an open mind in the pursuit of professional relevance. She believes that life is about understanding and respecting fences and boundaries. A favorite quote comes from Robert Frost’s Poem, “Good Fences Make Good Neighbors”, and the teachings from a good Book, which tells us to look not only after our own interests but also the interests of others. Patricia is passionate about people development and makes this her life’s work, both professionally and personally. She serves as the HR Director at the City of Beaverton and is a certified coach of the Six Types of Working Geniuses. She serves on several boards and committees, including most recently, the Oregon Public Employer’s Labor Relations Association (ORPELRA), the Community Resource Group for Partners in Diversity, Portland, and Linfield University’s Women in Leadership Certificate Program. Patricia likes to embrace alternative approaches to the development of people of all ages and stages of life, especially during these times of severe change.
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Contains 17 Component(s), Includes Credits
This class will start on September 23, 2025 and end on December 2, 2025
Welcome!
We are excited to announce the launching of the New Public Sector HR Essentials course.
Thank you for your course registration. We are so excited you have looked to PSHRA® to help you grow in your career.
Whether you want to sharpen your skills, transitioning to public sector, want a refresher, this is the place you belong.
With this change, the PSHRA-CP certification component will operate separately with a brand-new proctored exam and certification process. The course, exam, and certification will no longer be packaged together. There will be separate fee to take the CP Exam and become certified.
The new course includes:
- Condensed 10-week format
- Flexible schedule and learn at your own pace, anytime, anywhere and 24/7
- Public Sector Focused – Tailored for you
- Delivered online and asynchronously
- 4 Live Zoom Course Check-ins and 1 hour in length
- Get Personalized feedback and support
- Course Dashboard contains everything you need – no third-party textbook to buy.
All your course materials are included on your course dashboard (no textbook to buy).
Don’t hesitate to contact us:
- PSHRA – Debbie Tankersely-Snook, Associate Director, Member Programs, Membership - meetings@pshra.org
Making public sector work better®.
PSHRA’s Public Sector HR Essentials Certificate Course Syllabus
Please let us know if you run into any problems or have questions as soon as possible. We want to make sure you are to have the best possible learning experience.
Course Material (All you need is on your dashboard)
- PSHRE Workbook (PDF and Word Versions)
- Public Sector HR Essentials Lessons Summary
- HR20/20 Report
Meetings and Discussions:
- Course Cohort Meetings take place in Zoom Events – You will receive your Individual Zoom Link once the course starts.
- Course Discussion Board take place in Your Course’s Engage Community – You will be automatically enrolled into this community. Your course’s community Link is - Coming Soon.
Course Design:
The course spans ten weeks and follows a specific timeline with a sequence of lessons and cohort sessions. You will receive details about the dates, times, and locations of cohort sessions.
Time Commitment:
Plan for 1 hours for each online lesson to read, complete activities, and prepare for cohort sessions. Individuals have varying learning paces, so it might take more or less time for each person. We recommend completing lessons a day or two before the cohort sessions to allow time for reflection on what you've learned and the development of your plans. All course materials are included on your course dashboard (no textbook is required).
Course Cohort Session Schedule (subject to change):
- Start Date: 9/23/2025
- Completion Date: 12/2/2025
- Cohort Session 1: 10/6/2025 - 3:30 - 5:00 pm ET
- Cohort Session 2: 10/20/2025 - 3:30 - 5:00 pm ET
- Cohort Session 3: 11/3/2025 - 3:30 - 5:00 pm ET
- Cohort Session 4: 11/17/2025 - 3:30 - 5:00 pm ET
Course Content:
Week 1 - Introduction
Week 2 - Lesson 1: Public Sector Basics
Week 3 - Lesson 2: Recruitment
Cohort Session 1: Public Sector HR Basics & Recruitment
Week 4 - Lesson 3: Selection
Week 5 - Lesson 4: Classification and Compensation
Cohort Session 2: Selection, Classification & Compensation
Week 6 - Lesson 5: Benefits
Week 7 - Lesson 6: Labor and Employee Relations
Cohort Session 3: Benefits and Labor Management Relations
Week 8 - Lesson 7: Equal Employment Opportunity and Diversity
Week 9 - Lesson 8: Organizational Development
Cohort Session 3: Equal Employment Opportunity & Diversity, Organization and Final
Week 10 - Lesson 9: Course Summary
Certificate of Attendance:
You will earn a Certificate of Completion upon completion of the course.
Cancellation Policy:
Professional Development Cancelation Policy
Making public sector work better®.
Jacqueline P. Little, SPHR, SHRM-SCP, IPMA-SCP
Chief HR Officer
Island Institute
Ms. Little is a proud Maine native who is passionate about HR and the positive impact HR can have on an organization. She earned a Master's degree in Human Resource Leadership, has over two decades of public sector HR experience and holds the SHRM-SCP, SPHR, PSHRA-SCP and GPHR certifications. Jackie shares her experience, perspective and insight at various local, national and international conferences. In her spare time, she can be found baking cheesecakes, exploring the Maine coast or traveling with her family.
Making public sector work better™.
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Contains 17 Component(s), Includes Credits
This class will start on September 9, 2025 and end on November 11, 2025
Welcome!
We are excited to announce the launching of the New Public Sector HR Essentials course.
Thank you for your course registration. We are so excited you have looked to PSHRA® to help you grow in your career.
Whether you want to sharpen your skills, transitioning to public sector, want a refresher, this is the place you belong.
With this change, the PSHRA-CP certification component will operate separately with a brand-new proctored exam and certification process. The course, exam, and certification will no longer be packaged together. There will be separate fee to take the CP Exam and become certified.
The new course includes:
- Condensed 10-week format
- Flexible schedule and learn at your own pace, anytime, anywhere and 24/7
- Public Sector Focused – Tailored for you
- Delivered online and asynchronously
- 4 Live Zoom Course Check-ins and 1 hour in length
- Get Personalized feedback and support
- Course Dashboard contains everything you need – no third-party textbook to buy.
All your course materials are included on your course dashboard (no textbook to buy).
Don’t hesitate to contact us:
- PSHRA – Debbie Tankersely-Snook, Associate Director, Member Programs, Membership - meetings@pshra.org
Making public sector work better®.
PSHRA’s Public Sector HR Essentials Certificate Course Syllabus
Please let us know if you run into any problems or have questions as soon as possible. We want to make sure you are to have the best possible learning experience.
Course Material (All you need is on your dashboard)
- PSHRE Workbook (PDF and Word Versions)
- Public Sector HR Essentials Lessons Summary
- HR20/20 Report
Meetings and Discussions:
- Course Cohort Meetings take place in Zoom Events – You will receive your Individual Zoom Link once the course starts.
- Course Discussion Board take place in Your Course’s Engage Community – You will be automatically enrolled into this community. Your course’s community Link is - Coming Soon.
Course Design:
The course spans ten weeks and follows a specific timeline with a sequence of lessons and cohort sessions. You will receive details about the dates, times, and locations of cohort sessions.
Time Commitment:
Plan for 1 hours for each online lesson to read, complete activities, and prepare for cohort sessions. Individuals have varying learning paces, so it might take more or less time for each person. We recommend completing lessons a day or two before the cohort sessions to allow time for reflection on what you've learned and the development of your plans. All course materials are included on your course dashboard (no textbook is required).
Course Cohort Session Schedule (subject to change):
- Start Date: 9/9/2025
- Completion Date: 11/18/2025
- Cohort Session 1: 9/23/2025 - 2:00 - 3:30 pm ET
- Cohort Session 2: 10/8/2025 - 11:00 - 12:30 am ET
- Cohort Session 3: 10/29/2025 - 11:00 - 12:30 am ET
- Cohort Session 4: 11/12/2025 - 11:00 - 12:30 am ET
Course Content:
Week 1 - Introduction
Week 2 - Lesson 1: Public Sector Basics
Week 3 - Lesson 2: Recruitment
Cohort Session 1: Public Sector HR Basics & Recruitment
Week 4 - Lesson 3: Selection
Week 5 - Lesson 4: Classification and Compensation
Cohort Session 2: Selection, Classification & Compensation
Week 6 - Lesson 5: Benefits
Week 7 - Lesson 6: Labor and Employee Relations
Cohort Session 3: Benefits and Labor Management Relations
Week 8 - Lesson 7: Equal Employment Opportunity and Diversity
Week 9 - Lesson 8: Organizational Development
Cohort Session 3: Equal Employment Opportunity & Diversity, Organization and Final
Week 10 - Lesson 9: Course Summary
Certificate of Attendance:
You will earn a Certificate of Completion upon completion of the course.
Cancellation Policy:
Professional Development Cancelation Policy
Making public sector work better®.
Dr. Bernadette Costello
Managing Partner
BCC Consulting
Bernadette Costello is the Managing Partner for BCC Consulting. The foundation of her coaching and consulting practice is “You are Exactly Where You Are Supposed To Be.” Affirming where you are is the first step in any transformation. Transformation is like looking into a labyrinth: a path for discovery, understanding & clarity. One way in & one way out-there are no dead ends. That symbolism expresses Bernadette’s approach to coaching, consulting, learning and the sacred space created with clients to support their journey. Bernadette has over 25 years of talent development, coaching, consulting, and leadership experience in human resources and talent development in the public, non-profit, and higher education sectors. She is also an adjunct faculty member in the George Mason University’s School of Business and Schar School of Policy and Government. Sheis certified in several assessment tools which include Myers Briggs, DiSC, EQi,and Appreciation in the WorkplaceMBA. Bernadette received a Bachelor of Social Work from SIUE, a Masters inPublic Administration from the University of North Carolina at Chapel Hilland a doctorate in Higher Education fromGeorge Mason University. She is an PCC certified coach, an Energy LeadershipIndex Master Practitioner and holds a SHRM-SCP certification.
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Contains 3 Component(s), Includes Credits
Webinar: Pioneering Success Stories: Supporting First-Gen Professionals in Navigating the Public Sector
We invite you to join us on Thursday, August 28th, from 1 P.M. to 2 P.M. ET for a discussion on the unique challenges and remarkable achievements of first-generation professionals who are the first in their families to enter professional or government roles.
Our panelists will also explore the obstacles these trailblazers face, such as navigating unfamiliar organizational cultures and overcoming barriers.
Our panelist will share:
- tools, mentorship models, and leadership initiatives to empower first-gen professionals
- how to identify, recruit, and support first-gen talent through equitable hiring, customized onboarding, and retention strategies
- inspiring stories of first-gen professionals and how their journeys shaped their leadership and engagement
- strategies for creating environments where first-gen professionals feel recognized and empowered to contribute
This webinar will be the fourth in our exciting new webinar series called Dialogue and Perspectives Webinar Series 2025—a powerful initiative designed to amplify voices in public sector HR. This series will feature expert discussions, real-world insights, and actionable strategies to foster openness and leadership in our field.
Moderator: Chantel B. Thompson, SHRM-CP, PSHRA-SCP, Human Resources Director, City of Concord, NC
Panelist:
- Heather D. Akpan, PHR, SHRM-CP, PSHRA-CP, FCLRP, Assistant County Manager, Chief Transformation Officer, Alachua County BoCC, Gainesville, FL
- Desiare Marius, PSHRA-CP, Training Coordinator, City of Houston, TX
- Leslie Tolliver, JD, SHRM-CP, HR Manager, City of Clayton, MO
PSHRA® Webinars are a member benefit. Available to non-members for a nominal fee.
Making public sector work better®.
Chantel B. Thompson, SHRM-CP, PSHRA-CP
Human Resources Director
City of Concord, NC
Chantel Thompson, is a seasoned Human Resources executive with more than a decade of experience transforming public sector workplaces through innovative strategy and inclusive leadership. As the Director of Human Resources for a local government organization, she has led award-winning initiatives in workforce development, employee engagement, and HR technology integration. Her unique background couples public relations expertise, human resources leadership, emotional intelligence training, and a longstanding commitment to community engagement. She is also nationally recognized for her expertise in community relations, having received a prestigious award for developing and implementing Cabarrus Neighborhood Partners—a program that bridges the gap between local government and residents to address community needs and enhance quality of life in Cabarrus County. Chantel is the Owner and Chief HR Consultant of Curated Consulting Group, LLC—a leading provider of customized Human Resources solutions, offering executive and career coaching, compliance consulting, and a full range of HR services tailored to business needs.
Widely respected for her leadership and impact, Chantel was named “Best in HR” by the Charlotte Business Journal, nominated for WFAE’s EQUALibrium Award for her commitment to ensuring equity in her organization’s hiring practices, and honored with the Distinguished Leadership Award from Cabarrus Regional SHRM. She currently serves as Executive Board President of the Boys and Girls Club of Cabarrus County, and President of Cabarrus Regional SHRM. She also holds leadership roles with the Public Sector HR Association and Alpha Kappa Alpha Sorority, Incorporated Lambda Upsilon Omega Chapter. A proud graduate of North Carolina A&T State University and an active member of The Links Incorporated, Chantel brings a legacy of advocacy, innovation, and collaboration to every role she steps into.
Heather D. Akpan, PHR, SHRM-CP, PSHRA-CP, FCLRP
Assistant County Manager, Chief Transformation Officer
Alachua County BoCC
Heather serves as Assistant County Manager for Justice and Workforce Strategies with Alachua County a role she assumed in 2024 following her promotion from Human Resources Director. In her current capacity, she provides executive oversight for the Human Resources, Equal Opportunity, Community Outreach, and Court Services departments, helping to align strategic operations with the County’s mission of responsive service and responsible stewardship to citizens.
With a career spanning nearly three decades, Heather began her professional journey in the private sector in 1995 as a process design consultant for a prominent consulting firm. She soon transitioned into Human Resources, where she gained comprehensive experience across the full HR spectrum including benefits administration, talent management, employee relations, and organizational development.
Her first public sector role was when she joined Alachua County in 2018 where her leadership and depth of HR expertise positioned her for advancement. She holds multiple professional certifications, including PSHRA-CP, SHRM-CP, PHR, and FCLRP, underscoring her commitment to continuous learning and excellence in public service.
Desiare Marius, PSHRA-CP
Training Coordinator
Training Coordinator
Desiare Marius is a dynamic learning and development professional with over 15 years of facilitation experience and more than a decade of expertise in training, instructional design, and performance consulting. Currently serving as a Training Coordinator and Learning Designer, Desiare holds a B.S. in Communication with an emphasis in Organizational Leadership, and certifications as a Certified Life Coach (Transformation Academy) and Emotional Intelligence Practitioner (The Priority Academy Ltd). She also holds the PSHRA-CP designation, demonstrating her commitment to advancing excellence in public sector human resources.
Her engaging and results-driven facilitation style has shaped impactful training programs across a variety of sectors including banking, call centers, and transportation. Whether in-person or virtual, Desiare leads with a learner-centered approach, focusing on adult learning principles, real-world application, and inclusive participation. She has delivered sessions in customer service, onboarding, leadership development, and compliance—consistently fostering learner confidence and performance improvement.
In addition to facilitation, Desiare brings deep expertise in instructional design, having developed comprehensive learning solutions from needs assessment to evaluation. Her work includes eLearning modules, blended learning programs, job aids, and curriculum built on models like ADDIE and Bloom’s Taxonomy. She is passionate about designing accessible, actionable, and results-oriented training experiences that align with organizational goals and diverse learner needs.
Leslie Tolliver, JD, SHRM-CP
HR Manager
City of Clayton, MO
HR Whisperer: HR Director by day and I moonlight as an HR consultant by night, unravelling the mysteries of the corporate world one employee issue at a time. If you have workplace drama, I'll sift through it like a detective solving a juicy mystery novel.
Attorney: I proudly wear the title of attorney, battling it out in courtrooms and boardrooms. But I've seen the light! I've transitioned to a new, exciting phase in my life. Now, I help others navigate the legal landscape, steering them clear of the pitfalls and landmines I once braved. Consider me your legal guide through the treacherous terrain, having survived the trenches and emerged wiser and, dare I say, with a slightly more humorous outlook on life. Mom of Four: But wait, there's more! In my superhero cape (or, more accurately, my "Mom jeans"), I wrangle not one, not two, but four mini-humans who insist on calling me "Mom." They've taught me more about negotiation and diplomacy than any law school ever could. Globetrotting Foodie: When I'm not arguing cases or parenting, I'm jet-setting around the globe in search of the world's most delectable delicacies. My passport might as well be a food journal with stamps, and my heart belongs to every street food vendor, Michelin-starred restaurant, and hole-in-the-wall eatery. Proudly Neurodivergent: Beneath it all, I'm a neurodivergent warrior. My brain works in wonderfully unique ways, and I embrace it with open arms. Think of me as the Picasso of thinking, with a canvas of brilliant ideas that might zigzag, swirl, or loop-de-loop - but always with a dash of brilliance. So basically, in my multifaceted world, I'm a legal luminary turned legal guide, an HR sorcerer, a mom to a formidable quartet, a global epicurean explorer, a neurodivergent pioneer, and a recovering attorney with tales to tell and wisdom to share!
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Contains 3 Component(s), Includes Credits Recorded On: 07/31/2025
Webinar: Leveraging AI/Technology in the Public Sector
Join our panel of HR practitioners on Thursday, July 31st at 1:00 P.M. ET for an insightful discussion on AI and technology in the Public Sector. The panelist will explore AI basics: how it all works, and key terminology. They will also explore the possibilities and challenges of AI (all while stressing the need for caution). Finally, they will cover AI’s future and its impact. Don’t miss this chance to boost your AI knowledge and prepare for what’s next.
Topic Areas:
- Origin of AI and Terminology
- AI and Technology Integrations
- Drawbacks, Pitfalls, and Challenges
- Future of AI in the Public Sector
Moderator: Passion Hayes, Deputy City Manager, Town of Addison, Dallas, TX
Panelist:
- Roslyn Gervin, PSHRA-SCP, Human Resources Manager, City of Newport News, VA
- Mikala Glanton, MA-I/O, SHRM-CP, HRIS Division Supervisor, Human Resources, Cumberland County, NC
- Anni Evans, SPHR, Director of Human Resources, Town of Bluffton, SC
PSHRA® Webinars are a member benefit. Available to non-members for a nominal fee.
Making public sector work better®.
Passion Hayes
Deputy City Manager
Addison, Texas
Anni Evans, SPHRA
Director of Human Resources
Town of Bluffton
As the Director of Human Resources for the Town of Bluffton, Anni Evans offers 15 years of extensive experience within local government HR. Anni is deeply passionate about the strategic impact of HR technology, cultivating robust leadership development initiatives, and elevating the overall HR brand. Throughout her tenure, she has driven significant advancements, including the successful upgrade of applicant tracking and onboarding software, the creation of a formal internship program, and the implementation of impactful programs such as paid parental leave and a home-buying assistance program. Outside of her professional life, Anni cherishes time with her amazing husband, two fabulous grown step-sons, and her two adopted dogs. She's also a fervent advocate for continuous learning, believing that self-discovery is key to effectively supporting and developing others.
Roslyn L. Gervin, PSHRA-SCP
Human Resources Manager
City of Newport News
Roslyn Gervin currently works as the Interim Human Resources Director with the City of Newport News Human Resources Department. An advocate for continual personal and professional development Roslyn has facilitated countless trainings and workshops on a variety of topics to include, leadership, teambuilding, effective communication, developing your personal brand and more! Roslyn has been with the City of Newport News for close to 18 years, serving in roles such as Training Specialist, Safety Administrator and Human Resources Manager. Roslyn earned her Bachelors in Criminal Justice from Radford University and went on to earn her Master’s in Public Administration at Troy University. She also holds a local government management certificate from Va Tech, as well as certifications in Myers Briggs facilitation, Executive coaching and EQi. She is married with two teenage children and one really cute dog!
Mikala Glanton, MAIO, SHRM-CP
HRIS Division Supervisor
Cumberland County
Mikala Glanton is a strategic human resources leader with nearly a decade of experience spanning both private and public sectors. He currently serves as the HRIS Division Supervisor for Cumberland County Government, a key stakeholder in the integration of enterprise systems, automation tools, and digital workflows—transforming service delivery and elevating the employee experience at every touchpoint with HR. Known for bridging people strategy and technology, Mikala brings a systems-thinking approach to addressing complex organizational challenges. He also holds a SHRM Specialty Credential in Artificial Intelligence + Human Ingenuity (AI+HI), positioning him at the forefront of responsible innovation in the public sector. Mikala is passionate about building agile, data-informed, and human-centered workplaces that evolve with the needs of the modern workforce.
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Contains 3 Component(s), Includes Credits
This class will start on September 5, 2025 and end on September 19, 2025
Welcome!
Thank you for your Power Learning Series registration. We are so excited you have looked to PSHRA® to help you grow in your career.
The Power Learning Series offers you a new way to grow your skills without the time commitment of a full course.
In this course learners will explore the foundational components of public sector compensation: compensation elements and strategy, labor market assessment, and internal equity. Appropriate and fair compensation directly impacts employee attraction, retention, motivation, and productivity. A well-structured compensation system that aligns with the organization’s goals helps maintain fiscal responsibility and promotes fair and equitable pay.
The course will be delivered over 3 weeks with one-hour weekly online meetings.
Recertification Points: PSHRA-5 and HRCI-Coming Soon!
Don’t hesitate to contact us - PSHRA – Debbie Tankersely-Snook, Associate Director, Member Programs, Membership - meetings@pshra.org.
Making public sector work better®.
Course Syllabus
Course Description
Learners will explore the foundational components of public sector compensation: compensation elements and strategy, labor market assessment, and internal equity. Appropriate and fair compensation directly impacts employee attraction, retention, motivation, and productivity. A well-structured compensation system that aligns with the organization’s goals helps maintain fiscal responsibility and promotes fair and equitable pay.
Learning Objectives
By the end of the course, students will be able to:
- explain key differences between public and private sector compensation systems
- understand basic public sector pay and classification structures
- apply foundational compensation principles
Student Expectations:
- Live attendance and full engagement at all 3 Zoom sessions.
- Respond to each of the instructor’s discussion posts within 3 days.
- Complete weekly readings and assignments.
- Contact instructor if questions arise, jlittle1104@gmail.com.
Instructor Expectations:
- Provide weekly assignments and regular discussion posts for student engagement and learning.
- Prepare for and present course content for live Zoom sessions.
- Respond to any student email inquiries within 3 days.
Week One: Foundations of Public Sector Compensation
- Total compensation
- Public sector compensation strategy
- Private and public sector differences
Week Two: Labor Market Assessment
- Labor markets
- Salary data sources
- Benchmarking jobs
- Compensation structure
- External equity
Week Three: Internal Equity and Fair Compensation
- Internal equity
- Pay increases
- Compensation influences
Please let us know if you run into any problems or have questions as soon as possible. We want to make sure you are to have the best possible learning experience.
All your course materials will be found on your course dashboard.
Meetings:
- Course Meetings take place in Zoom Events – You will receive your Individual Zoom Link before the course starts.
Course Design:
The course will be delivered over three weeks with three one-hour sessions per week.
Time Commitment:
Plan for 1 hour for each online lesson to read, complete activities, and prepare for course meetings. Individuals have varying learning paces, so it might take more or less time for each person. We recommend completing lessons a day or two before the course meeting to allow time for reflection on what you've learned and the development of your plans. All course materials are included on your course dashboard (no textbook is required).
Course Meeting Session Schedule (subject to change):
- Start Date: 9/5/2025
- Completion Date: 9/19/2025
- Meeting 1: 9/5/2025 - 12:00 - 1:00 pm ET
- Meeting 2: 9/12/2025 - 12:00 - 1:00 pm ET
- Meeting 3: 9/19/2025 - 12:00 - 1:00 pm ET
Certificate of Attendance: You will earn a Certificate of Completion upon completion of the course.
Cancellation Policy: Professional Development Cancelation Policy
Recertification Points: PSHRA-5 and HRCI-5
Making public sector work better®.
Jacqueline P. Little, SPHR, SHRM-SCP, IPMA-SCP
Chief HR Officer
Island Institute
Ms. Little is a proud Maine native who is passionate about HR and the positive impact HR can have on an organization. She earned a Master's degree in Human Resource Leadership, has over two decades of public sector HR experience and holds the SHRM-SCP, SPHR, PSHRA-SCP and GPHR certifications. Jackie shares her experience, perspective and insight at various local, national and international conferences. In her spare time, she can be found baking cheesecakes, exploring the Maine coast or traveling with her family.
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Contains 3 Component(s), Includes Credits
This class will start on September 8, 2025 and end on September 22, 2025
Welcome!
Thank you for your Power Learning Series registration. We are so excited you have looked to PSHRA® to help you grow in your career.
The Power Learning Series offers you a new way to grow your skills without the time commitment of a full course.
In this course, learners will explore the full investigation process from intake to reporting, with a focus on balancing legal, ethical, and organizational considerations. Participants will gain tools to plan, conduct, and document investigations with fairness, consistency, and clarity. The content will be delivered through a realistic and engaging case study.
Learners will gain the skills to conduct fair and effective workplace investigations. The course will be delivered over three-weeks with one-hour weekly online meetings.
Recertification Points: PSHRA-5 and HRCI-Coming Soon!
Don’t hesitate to contact us - PSHRA – Debbie Tankersely-Snook, Associate Director, Member Programs, Membership - meetings@pshra.org.
Making public sector work better®.
Course Syllabus
Learners will explore the full investigation process from intake to reporting, with a focus on balancing legal, ethical, and organizational considerations. Participants will gain tools to plan, conduct, and document investigations with fairness, consistency, and clarity. The content will be delivered through a realistic and engaging case study.
Overview
This comprehensive learning program is designed for Human Resource (HR) professionals in the United States public sector. It prepares learners for the complexities and challenges of conducting fair and effective workplace investigations.
Learning Objectives
- Ensure Legal Compliance: Understand the legal frameworks and compliance requirements necessary for conducting workplace investigations.
- Support the Complainant and Prevent Retaliation: Master communication techniques that prioritize confidentiality and complainant protections.
- Enhance Investigative Skills: Learn advanced investigative techniques to conduct thorough and effective investigations.
- Apply Skills Practically: Engage in scenario-based activities that simulate real-life challenges, enhancing practical application skills.
Program Components
Workshop 1
- Introduction to Workplace Investigations: Overview of legal and ethical considerations specific to public sector contexts.
- Supporting the Complainant, Preventing Retaliation: Processes and techniques.
Workshop 2
- Planning an Investigation: Steps for a thorough, timely and impartial investigation.
- Conducting Interviews: Developing effective interview questions and documentation.
Workshop 3
- Gathering and Analyzing Evidence: Managing your own bias, selecting and collecting evidence from various sources.
- Reporting and Concluding an Investigation: Deciding on the outcomes and recommendations, and communicating the results.
The course will be delivered over three-weeks with 3 one-hour weekly online meetings.
Please let us know if you run into any problems or have questions as soon as possible. We want to make sure you are to have the best possible learning experience.
All your course materials will be found on your course dashboard.
Meetings:
- Course Meetings take place in Zoom Events – You will receive your Individual Zoom Link before the course starts.
Course Design:
The course will be delivered over three-weeks with three one-hour sessions per week. You will receive details about the dates, times, and the URL for your course meetings
Time Commitment:
Plan for 1 hour for each online lesson to read, complete activities, and prepare for course meetings. Individuals have varying learning paces, so it might take more or less time for each person. We recommend completing lessons a day or two before the course meeting to allow time for reflection on what you've learned and the development of your plans. All course materials are included on your course dashboard (no textbook is required).
Course Meeting Session Schedule (subject to change):
- Start Date: 9/8/2025
- Completion Date: 9/22/2025
- Meeting 1: 9/8/2025 - 12:00 - 1:00 pm ET
- Meeting 2: 9/15/2025 - 12:00 - 1:00 pm ET
- Meeting 3: 9/22/2025 - 12:00 - 1:00 pm ET
Certificate of Attendance: You will earn a Certificate of Completion upon completion of the course.
Cancellation Policy: Professional Development Cancelation Policy
Recertification Points: PSHRA-5 and HRCI-5
Making public sector work better®.
Beatriz Coningham, Ed.D.
Dr. Coningham is a global consultant in organizational leadership, learning, change, and human resource management. She is also part of the adjunct faculty of the George Washington University, in Washington DC, where she lives. Her experience includes public sector, non-profit and for profit organizations in the United States and abroad. As part of her career in leadership roles in human resources she has personally conducted multiple workplace investigations and trained human resources teams on the investigation process.
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Contains 3 Component(s), Includes Credits Recorded On: 07/17/2025
Webinar: Public Sector Retention - Providing Career Development Opportunities
Join us on Thursday, July 17th at 1:00 P.M. ET as our panel of HR practitioners share how they foster employee retention through career development. Discover ways to boost engagement and motivate your team without overspending. Our panelists will also reveal their top skill-building strategies and best practices. They will share how they tackle burnout while keeping everyone engaged and future retention challenges. Don’t miss this opportunity to learn about what works for your peers!
Topic Areas:
- Innovative Professional Development
- Career and Leadership Development
- Maintaining Engagement to Combating Burnout
- Future Retention Challenges
Moderator: Robert Neiuber, PSHRA-SCP, Human Resources Director/Chief People Officer, City of Rancho Cucamonga, CA
Panelist:
- TaLisha Champagne, MBA, PHR, Director of Human Resources, City of Fairburn, GA
- Cynthia Garza, PSHRA-CP, Deputy Director of Human Resources, City of McAllen, TX
- Keelie Howell, PSHRA-CP, Senior Human Resources Analyst, Maricopa Community Colleges, AZ
PSHRA® Webinars are a member benefit. Available to non-members for a nominal fee.
Making public sector work better®.
Robert Neiuber
Director of Human Resources
City of Rancho Cucamonga, CA
I have enjoyed over Thirty-five years of local government experience in the fields of Human Resources, Risk Management, Community Development, Economic Development, and Redevelopment. I have had the honor of serving some great communities, currently the world-class community of Rancho Cucamonga and their employees, Team RC.
As a Human Resources Director, I feel it is my role to develop and maintain a high-quality workforce and encourage and supports employee engagement through a culture of continuous learning, equity, inclusion, belonging, innovation, collaboration and excellence. I enjoy being able to work with and support the dedicated, hardworking, knowledgeable, and fun employees who make up Team RC.
I am a believer in life-long learning and have a passion for HR. I am a Certified Executive and Senior Certified Professional by the Public Service Human Resources Association – PSHRA (Formerly the International Public Management Association for Human Resources – IPMA-HR); a Senior Certified Professional by the Society for Human Resources Management; a Certified Labor Relations Master by the California Public Employment Labor Relations Association; a Certified Labor Relations Professional by the National Public Employment Labor Relations Association; and a certified League Cycling Instructor by the League of American Bicyclists, just in case you need some bike safety training.
TaLisha Champagne, MBA, PHR
Director of Human Resources
City of Fairburn, GA
Ms. Champagnes has over 18 years of experience in the field of Human Resources. She is a certified professional with comprehensive knowledge and experience in administering human resource programs; incorporating creative leadership skills to achieve organizational objectives; facilitating and customizing learning and development programs and initiatives; evaluating human resources policies, programs, and practices; conducting investigations; collaborating with teams; and promoting employee morale.
During her career, she has held several positions in the field of human resources within municipal, state, and federal government, and in non-profit organizations. Currently, Ms. Champagne serves as a Human Resources Director in Fairburn, Georgia. She holds national and local professional memberships with Public Sector HR Association (PSHRA), National Association of African Americans in Human Resources (NAAAHR), Society for Human Resource Management (SHRM) and SHRM-Atlanta, and Georgia Local Government Personnel Association (GLGPA). She has served on various HR panels and has led seminars, group retreats, and breakout sessions.
Ms. Champagne is certified as a Professional in Human Resources (PHR). She earned a Master of Business Administration degree with a concentration in Human Resources Management from Strayer University. Passionate about human resources, Ms. Champagne puts her experience and unique perspective into practice through building relationships, creating thriving workplaces, cultivating organizations where employees are valued, inspired, engaged, and empowered to reach their full potential, connecting with leaders, and implementing innovative strategies reshaping HR from a transactional to strategic partner.
Cynthia Garza, PSHRA-CP
Deputy Director of Human Resources
City of McAllen, TX
Keelie Howell, PSHRA
Senior Human Resources Analyst
Maricopa Community College
Keelie Howell is a Senior Human Resources Analyst at Maricopa Community Colleges, one of the largest public community college districts in the United States. She holds a bachelor’s degree in Sustainability from Arizona State University and is currently pursuing a master’s degree in Human Resources & Employment Law from ASU’s Sandra Day O’Connor College of Law. Keelie is passionate about the full-cycle relationship between employees and organizations, with a strong belief that empowered, informed employees are the foundation of a healthy workplace.