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Contains 20 Component(s), Includes Credits Includes Multiple Live Events. The next is on 03/30/2026 at 3:30 PM (EDT)
This class will start on March 24, 2026 and end on June 2, 2026
Welcome!
We are excited to announce the launching of the New Public Sector HR Essentials course.
Thank you for your course registration. We are so excited you have looked to PSHRA® to help you grow in your career.
Whether you want to sharpen your skills, transitioning to public sector, want a refresher, this is the place you belong.
With this change, the PSHRA-CP certification component will operate separately with a brand-new proctored exam and certification process. The course, exam, and certification will no longer be packaged together. There will be separate fee to take the CP Exam and become certified.
The new course includes:
- Condensed 10-week format
- Flexible schedule and learn at your own pace, anytime, anywhere and 24/7
- Public Sector Focused – Tailored for you
- Delivered online and asynchronously
- 4 Live Zoom Course Check-ins and 1 hour in length
- Get Personalized feedback and support
- Course Dashboard contains everything you need – no third-party textbook to buy.
All your course materials are included on your course dashboard (no textbook to buy).
Don’t hesitate to contact us:
- PSHRA – Debbie Tankersely-Snook, Associate Director, Member Programs, Membership - meetings@pshra.org
Making public sector work better®.
PSHRA’s Public Sector HR Essentials Certificate Course Syllabus
Please let us know if you run into any problems or have questions as soon as possible. We want to make sure you are to have the best possible learning experience.
Course Material (All you need is on your dashboard)
- PSHRE Workbook (PDF and Word Versions)
- Public Sector HR Essentials Lessons Summary
- HR20/20 Report
Meetings and Discussions:
- Course Cohort Meetings take place in Zoom Events – You will access them through your course "Content Tab."
- Course Discussion Board take place in Your Course’s Engage Community – You will access the Engage Community through your course "Content Tab."
Course Design:
The course spans ten weeks and follows a specific timeline with a sequence of lessons and cohort sessions. You will receive details about the dates, times, and locations of cohort sessions.
Time Commitment:
Plan for 1 hours for each online lesson to read, complete activities, and prepare for cohort sessions. Individuals have varying learning paces, so it might take more or less time for each person. We recommend completing lessons a day or two before the cohort sessions to allow time for reflection on what you've learned and the development of your plans. All course materials are included on your course dashboard (no textbook is required).
Course Cohort Session Schedule (subject to change):
- Start Date: 3/24/2026
- Completion Date: 6/2/2026
- Cohort Session 1: 3/30/2026 - 3:30 - 5:00 pm ET
- Cohort Session 2: 4/13/2026 - 3:30 - 5:00 pm ET
- Cohort Session 3: 4/27/2026 - 3:30 - 5:00 pm ET
- Cohort Session 4: 5/11/2026 - 3:30 - 5:00 pm ET
- Cohort Session 5: 5/26/2026 - 3:30 - 5:00 pm ET
- Cohort Session 6: 6/23/2026 - 3:30 - 5:00 pm ET
Course Content:
Week 1 - Introduction
Cohort Session 1: Introduction
Week 2 - Lesson 1: Public Sector Basics
Week 3 - Lesson 2: Recruitment
Cohort Session 2: Public Sector HR Basics & Recruitment
Week 4 - Lesson 3: Selection
Week 5 - Lesson 4: Classification and Compensation
Cohort Session 3: Selection, Classification & Compensation
Week 6 - Lesson 5: Benefits
Week 7 - Lesson 6: Labor and Employee Relations
Cohort Session 4: Benefits and Labor Management Relations
Week 8 - Lesson 7: Equal Employment Opportunity and Diversity
Week 9 - Lesson 8: Organizational Development
Cohort Session 5: Equal Employment Opportunity & Diversity, Organization
Week 10 - Lesson 9: Course Summary
Cohort Session 6: Course Summary and Wrap-up
Certificate of Attendance:
You will earn a Certificate of Completion upon completion of the course.
Cancellation Policy:
Professional Development Cancelation Policy
Making public sector work better®.
Jacqueline P. Little, SPHR, SHRM-SCP, IPMA-SCP
Chief HR Officer
Island Institute
Ms. Little is a proud Maine native who is passionate about HR and the positive impact HR can have on an organization. She earned a Master's degree in Human Resource Leadership, has over two decades of public sector HR experience and holds the SHRM-SCP, SPHR, PSHRA-SCP and GPHR certifications. Jackie shares her experience, perspective and insight at various local, national and international conferences. In her spare time, she can be found baking cheesecakes, exploring the Maine coast or traveling with her family.
Making public sector work better™.
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Contains 7 Component(s), Includes Credits Includes Multiple Live Events. The next is on 03/30/2026 at 12:00 PM (EDT)
This class will start on March 30, 2026 and end on April 13, 2026
Welcome!
Thank you for your Power Learning Series registration. We are so excited you have looked to PSHRA® to help you grow in your career.
The Power Learning Series offers you a new way to grow your skills without the time commitment of a full course.
Learners will explore the critical process for ensuring continuity of leadership and maintaining high-quality public services in local government. This course equips department heads, managers, and HR professionals with practical tools and strategies to identify, develop, and retain future leaders within municipal organizations.
Expected Outcomes
Upon successful completion of the course, participants will be able to:
- Develop a written succession plan tailored to their department or local government unit.
- Build a pool of prepared and capable employees ready to assume leadership roles when vacancies arise.
- Reduce disruptions caused by retirements, promotions, or unexpected staff departures.
- Foster a culture of continuous learning, mentorship, and career growth within the organization.
- Strengthen organizational resilience by ensuring leadership continuity and institutional knowledge retention.
The course will be delivered over three-weeks with one-hour weekly online meetings.
Recertification Points: PSHRA-5 and HRCI-5
Don’t hesitate to contact us - PSHRA – Debbie Tankersely-Snook, Associate Director, Member Programs, Membership - meetings@pshra.org.
Making public sector work better®.
Course Syllabus
Succession Planning for Local Government explores the critical process for ensuring continuity of leadership and maintaining high-quality public services in local government. This course equips department heads, managers, and HR professionals with practical tools and strategies to identify, develop, and retain future leaders within municipal organizations. Participants will learn how to align workforce planning with organizational needs, build a talent pipeline, and reduce risks associated with turnover or retirements. The program emphasizes both strategic planning and actionable steps that can be immediately applied in a local government setting. The course will be delivered over three-weeks with one-hour weekly online sessions.
Overview
Through a mix of instruction, applied frameworks, case studies, and guided analysis, participants will strengthen their ability to interpret policy, assess ethical risks, navigate conflicting pressures, and promote cultures rooted in trust and public service values.
Learning Objectives
By the end of this training, participants will be able to:
- Understand Succession Planning Fundamentals
- Define succession planning and explain its importance in local government.
- Differentiate between succession planning and replacement planning.
- Assess Organizational Readiness
- Identify critical roles and competencies necessary for organizational sustainability.
- Analyze workforce demographics, retirement trends, and turnover risks.
- Develop a Succession Planning Framework
- Apply methods for identifying high-potential employees.
- Create development plans and career pathways that prepare staff for advancement.
- Integrate succession planning into existing HR and performance management processes.
- Implement Tools and Practices
- Utilize assessment tools, mentoring programs, and training opportunities to strengthen leadership pipelines.
- Establish clear policies and communication strategies that foster buy-in across the organization.
- Measure and Sustain Progress
- Design key performance indicators (KPIs) to track succession planning effectiveness.
- Adapt plans to meet evolving community needs, legal requirements, and workforce challenges.
Expected Outcomes
Upon successful completion of the course, participants will be able to:
- Develop a written succession plan tailored to their department or local government unit.
- Build a pool of prepared and capable employees ready to assume leadership roles when vacancies arise.
- Reduce disruptions caused by retirements, promotions, or unexpected staff departures.
- Foster a culture of continuous learning, mentorship, and career growth within the organization.
- Strengthen organizational resilience by ensuring leadership continuity and institutional knowledge retention.
The course will be delivered over three-weeks with 3 one-hour weekly online meetings.
Please let us know if you run into any problems or have questions as soon as possible. We want to make sure you are to have the best possible learning experience.
All your course materials will be found on your course dashboard.
Course Design:
The course will be delivered over three-weeks with three one-hour sessions per week. You will receive details about the dates, times, and the URL for your course meetings
Time Commitment:
Plan for 1 hour for each online lesson to read, complete activities, and prepare for course meetings. Individuals have varying learning paces, so it might take more or less time for each person. We recommend completing lessons a day or two before the course meeting to allow time for reflection on what you've learned and the development of your plans. All course materials are included on your course dashboard (no textbook is required).
Meetings and Discussions:
- Course Cohort Meetings take place in Zoom Events – You will access them through your course "Content Tab."
- Course Discussion Board take place in Your Course’s Engage Community – You will access the Engage Community through your course "Content Tab."
Course Meeting Session Schedule (subject to change):
- Start Date: 3/30/2026
- Completion Date: 4/13/2026
- Meeting 1: 3/30/2026 - 12:00 - 1:00 pm ET
- Meeting 2: 4/6/2026 - 12:00 - 1:00 pm ET
- Meeting 3: 4/13/2026 - 12:00 - 1:00 pm ET
Certificate of Attendance: You will earn a Certificate of Completion upon completion of the course.
Cancellation Policy: Professional Development Cancelation Policy
Recertification Points: PSHRA-5 and HRCI-5
Making public sector work better®.
Dr. Tony Luton
HR Director
Town of Prosper
Tony is the current Director of Human Resources for the Town of Prosper. There he leads a diverse and talented team of HR professionals. His HR experience in Texas includes State, City and County Government over the last 15 years. Tony earned his Ph.D. from the Grand Canyon University, his MA from The University of Arizonia, his BA from the University of North Texas and PSHRA-SCP certification. Prior to joining Prosper, Tony served as the Assistant Director of Human Resources for Denton County.
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Contains 13 Component(s), Includes Credits Includes Multiple Live Events. The next is on 03/25/2026 at 2:00 PM (EDT)
This class will start on March 17, 2026 and end on May 1,2026
Syllabus: Strategies for Public Sector Leadership Certificate Program
Start Date: March 17, 2026
End Date: May 1, 2026
Instructor: Isabel Godina-Vergara
PSHRA Contact: Debbie Tankersely-Snook
Welcome:
Welcome to PSHRA's Strategies for Public Sector Leadership. This course will equip you with the necessary tools to shift from a transactional to a strategic role in Public Sector HR by using a competency framework. Your role has evolved beyond merely transactional tasks. Today's HR department in the public sector is pivotal to the agency's success. It involves teaching team building, coaching, conflict resolution, consensus-building, fostering a risk-taking culture, enhancing communication, building trust, and more.
Course Outcomes:
This comprehensive leadership course is designed for mid- to senior-level public sector HR leaders, providing a solid foundation for success.
To achieve this, the course focuses on the following outcomes:
- Assess the impact of HR and human capital management in the public sector and justify HR programs in the public sector.
- Design programs that align with specific competencies within the PSHRA Competency Model, covering three major modules: Leader, Business Partner, and Change Agent.
- Evaluate personal strengths and weaknesses regarding these competencies and create a plan for your individual professional development as an HR professional using the PSHRA Competency Model.
- Plan professional development in accordance with your personal competencies.
You will finish this course with:
- A solid strategic foundation for success.
- A professional development plan.
Certificate of Attendance:
You will earn a Certificate of Attendance upon completion of the course.
Course Design:
The course spans six weeks and follows a specific timeline with a sequence of lessons and cohort sessions. You will receive details about the dates, times, and locations of cohort sessions.
Time Commitment:
Plan for 90 minutes for each online lesson to read, complete activities, and prepare for cohort sessions. Individuals have varying learning paces, so it might take more or less time for each person. We recommend completing lessons a day or two before the cohort sessions to allow time for reflection on what you've learned and the development of your plans.
Meetings and Discussions:
- Course Cohort Meetings take place in Zoom Events – You will access them through your course "Content Tab."
- Course Discussion Board take place in Your Course’s Engage Community – You will access the Engage Community through your course "Content Tab."
Online Cohort Schedule (subject to change):
- Cohort #1 – 3/25/2026 - 2:00 pm - 3:30 pm ET
- Cohort #2 – 4/8/2026 - 2:00 pm - 3:30 pm ET
- Cohort #3 – 4/14/2026 - 2:00 pm - 3:30 pm ET
- Cohort #4 - 4/22/2026 - 2:00 pm - 3:30 pm ET
Course Schedule:
Week 1:
Online Lesson (self-paced) - Lesson 1: Introduction
Week 2:
Cohort Session (virtual) - Session 1: Introduction
Online Lesson (self-paced) - Lesson 2: The Role of the HR Leader
Week 3:
No Cohort Session
Online Lesson (self-paced) - Lesson 3: The Role of an HR Business Partner
Week 4:
Cohort Session (virtual) - Session 2: The Role of the HR Leader
- Negotiation: the cohort participants will perform a mock negotiation of a contract or provisions of a rule and have sides. This activity will allow participants to see how people react in these situations and practice skills used to defuse tension
- Emotional Quotient/Intelligence: cohort participants will develop a proposed response modeling EQ based on a stressful leadership/communication scenario
Online Lesson (self-paced) - Lesson 4: The Role of the Change Agent
Week 5:
Cohort Session (virtual) - Session 3: The Role of an HR Business Partner
- Partnered practice scenario performs as a trusted coach or consultant on a challenging people issue such as performance, DEIA, risk management, or leadership coaching (developing) or advising (consulting)
- Partners work on conducting an HR needs analysis
Online Lesson (self-paced) - Lesson 5: Summary
Week 6:
Cohort Session (in-person or virtual) - Session 4: The Role of the Change Agent & Summary
Course Workbook:
The course includes a workbook. You'll use the workbook throughout the course to reflect on what you're learning, record ideas, plan for future personal development, and plan activities for your agency. There are two versions:
- a PDF version - if you'd like to print it and write your answers and ideas and
- an MS Word version - if you'd prefer to work electronically.
The files have the same content - just differences in page layout. You will use the workbook while taking the online lessons and while attending the cohort sessions.
The workbook is available by selecting the Course Materials tab and then Strategies for Public Sector Leadership Workbook.
Making public sector work better™.
Isabel Godina-Vergara, PSHRA-SCP
Human Resources Manager
City of Nampa, ID
Isabel serves as the Human Resources Manager for the City of Nampa, Idaho, where she has dedicated over 19 years of her professional life. Isabel holds a Bachelor’s degree in Public Administration and Human Resources Management, as well as the esteemed PSHRA-SCP certification.
As HR Manager, Isabel is responsible for the full spectrum of HR operations—from Recruiting and Employee Relations to Strategic Planning and Team Development. Isabel is passionate about training; she regularly facilitates programs for her internal customers, including DISC training and various communication and leadership workshops.
Dedicated to continuous learning, she is always pursuing additional educational opportunities, which she then translates into valuable knowledge for her peers. She recently started a small business and plans to launch a nonprofit to continue sharing her HR expertise with the wider community.
She has been an active, dedicated member of PSHRA since 2007.
When she manages to step away from the world of HR, Isabel loves enjoying Idaho's scenic views while camping, hiking, off-roading, and paddleboarding, exploring further out. She has also recently developed a love for snorkeling.
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Contains 4 Component(s), Includes Credits Includes a Live Web Event on 03/23/2026 at 12:00 PM (EDT)
This class will start and end on March 23, 2026
Welcome!
Thank you for your Power Learning Series registration. We are so excited you have looked to PSHRA® to help you grow in your career.
The Power Learning Series offers you a new way to grow your skills without the time commitment of a full course.
Learners will examine the key characteristics and attributes of a resilient individual. Exploring how individuals can develop and sustain resilience as an individual and as a team member. All while gaining practical strategies to support employee well-being while keeping operations running smoothly.
Learning Objectives:
- Define and describe resilience in today’s workplace.
- Develop and sustain your resilience both individually and collectively.
- Identify tips and gain strategies to support employee resilience.
By the end of the course, participants will be able to:
- Define and describe resilience in today’s workplace.
- Develop and sustain your resilience both individually and collectively.
- Identify tips and gain strategies to support employee resilience.
The course will be delivered over three-weeks with one-hour weekly online meetings.
Recertification Points: PSHRA-5 and HRCI-5
Don’t hesitate to contact us - PSHRA – Debbie Tankersely-Snook, Associate Director, Member Programs, Membership - meetings@pshra.org.
Making public sector work better®.
Course Syllabus
Learners will explore the role of public sector HR professionals in building and maintaining resilience in today’s changing environment.
Overview
Participants will examine the key characteristics and attributes of a resilient individual. Exploring how individuals can develop and sustain resilience as an individual and as a team member. All while gaining practical strategies to support employee well-being while keeping operations running smoothly.
Learning Objectives:
- Define and describe resilience in today’s workplace.
- Develop and sustain your resilience both individually and collectively.
- Identify tips and gain strategies to support employee resilience.
The course will take place in one two-hour session.
Please let us know if you run into any problems or have questions as soon as possible. We want to make sure you are to have the best possible learning experience.
All your course materials will be found on your course dashboard.
Course Design:
The course will take place in one two-hour session. You will receive details about the date, time, and the URL for your course meetings.
Course Meeting Session Schedule (subject to change):
- Course Cohort Meetings take place in Zoom Events – You will access them through your course "Content Tab."
- Start and Complete Date and Time: 3/23/2026 12:00 pm - 2:00 pm ET
Certificate of Attendance: You will earn a Certificate of Completion upon completion of the course.
Cancellation Policy: Professional Development Cancelation Policy
Recertification Points: PSHRA-5 and HRCI-5
Making public sector work better®.
Dr. Debra Aiken
Debra is an established Human Resources Professional with over 20 years of experience serving in various HR roles ranging from generalist to specialist, as well as management. She possess a comprehensive understanding of the link between human resources and business strategy, with the ability to develop and execute a wide range of strategies and initiatives to drive organizational performance. Her past experience includes regional human resources oversight for a global international organization spanning across 10 different countries. Areas of concentration include talent acquisition, compensation/benefits administration, performance management, talent and leadership development, and employee relations.
Dr. Debra Aiken
Training & Development Manager
Denton County Human Resources
Debra is an established Human Resources Professional with over 20 years of experience serving in various HR roles ranging from generalist to specialist, as well as management. She possess a comprehensive understanding of the link between human resources and business strategy, with the ability to develop and execute a wide range of strategies and initiatives to drive organizational performance. Her past experience includes regional human resources oversight for a global international organization spanning across 10 different countries. Areas of concentration include talent acquisition, compensation/benefits administration, performance management, talent and leadership development, and employee relations.
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Contains 3 Component(s), Includes Credits Includes a Live Web Event on 03/19/2026 at 1:00 PM (EDT)
Future Forward Series: AI With Accountability: The Future of Ethical Technology in Public Sector HR
Please join us on Thursday, March 19th at 1 PM ET for an engaging dialogue on the future of ethical use of technology in public sector HR. This webinar will be the first in PSHRA’s exciting new three-part series called Future Forward Webinar Series 2026.
We have assembled a panel of rising and seasoned public sector HR professionals to discuss how to responsibly integrate AI while safeguarding equity and compliance. As public sector agencies embrace AI for hiring, workforce planning, and service delivery, HR leaders will face the challenge of balancing innovation with transparency, ethics, and public trust.
Future Forward Webinar Series 2026—in celebration of PSHRA's 120 years of connecting public sector HR professionals with the insights, education and expertise needed for success. This three-part series will focus on AI, redesigning work, and trust.
Moderator: Dr. Patrick Henley, Director of Human Resources and Risk Management, Cobb County-Marietta Water Authority, GA
Panelists:
- Julian Brambila, PSHRA-CP, Analyst II, Western Riverside Council of Governments, CA
- Mikala Glanton, HRIS Division Supervisor, County of Cumberland, NC
- Bob Lavigna, Former PSHRA President and Advocate for the Public Sector and Public Servants; Author and Speaker
PSHRA® Webinars are a member benefit. Available to non-members for a nominal fee.
Making public sector work better®.
Dr. Patrick Henley
Director of Human Resources and Risk Management
Cobb County-Marietta Water Authority, GA
Dr. Patrick Henley serves as the Director of Human Resources and Risk Management at the Cobb County-Marietta Water Authority, one of Georgia’s largest public water utilities, where he leads award-winning initiatives in leadership development, talent strategy, and workforce planning. With over 20 years of experience in HR and risk management leadership, Patrick brings a wealth of expertise in aligning talent strategy with business goals to drive organizational success.
In addition to his executive role, Patrick is a passionate educator, teaching HR, management, and technology courses at the college level for over a decade. His engaging, research-informed approach blends academic rigor with real-world application, earning him recognition for Best Total Rewards Strategy in 2021 and being a finalist for Best Learning & Development and Talent Management Strategy (Atlanta Business Chronicle and SHRM-Atlanta), and as a winner of the Diversity & Inclusion Award from the Georgia Section of AWWA.
Patrick holds a Doctorate in Business Administration from the Florida Institute of Technology, an MBA from Troy University, and a Bachelor’s in Psychology from Kennesaw State University. He is certified at the highest levels of the profession with both SPHR and SHRM-SCP designations. Known for his humor, humility, and data-driven mindset, Patrick is deeply committed to helping organizations and HR professionals navigate change, embrace innovation, and build resilient, high-performing teams.Mikala Glanton, MAIO, SHRM-CP
HRIS Division Supervisor
Cumberland County
Mikala Glanton is a strategic human resources leader with nearly a decade of experience spanning both private and public sectors. He currently serves as the HRIS Division Supervisor for Cumberland County Government, a key stakeholder in the integration of enterprise systems, automation tools, and digital workflows—transforming service delivery and elevating the employee experience at every touchpoint with HR. Known for bridging people strategy and technology, Mikala brings a systems-thinking approach to addressing complex organizational challenges. He also holds a SHRM Specialty Credential in Artificial Intelligence + Human Ingenuity (AI+HI), positioning him at the forefront of responsible innovation in the public sector. Mikala is passionate about building agile, data-informed, and human-centered workplaces that evolve with the needs of the modern workforce.
Robert Lavigna
Former PSHRA President and Advocate for the Public Sector and Public Servants; Author and Speaker
Bob Lavigna is an award-winning leader with 40 years of experience leading public sector human resources organizations and programs. He recently retired from UKG (Ultimate Kronos Group), where he advocated for, promoted and advised on effective practices that enable government to attract and retain talent.
He previously was founding Director of the Institute for Public Sector Employee Engagement, which worked with governments across the nation to measure and improve employee engagement.
Bob is the author of Engaging Government Employees: Motivate and Inspire Your People to Achieve Superior Performance (Harper Collins), the only book to focus exclusively on improving engagement in the unique environment of the public sector.
He also served as Assistant Vice Chancellor and Director of HR for the University of Wisconsin, Vice President of the nonprofit Partnership for Public Service, and Director of the state of Wisconsin merit system. He began his career with the U.S. Government Accountability Office.
Bob is an elected Fellow of the National Academy of Public Administration, was selected as a “Public Official of the Year” by Governing magazine, received the PSHRA “Stockberger Award,” and is in the National Association of State Personnel Executives “Hall of Fame.” He is also a past president of PSHRA.
The first member of his family to graduate from college, Bob has a B.A. in Public Affairs from George Washington University and an M.S. in Human Resources Management from Cornell University.
Julian Brambila, PSHRA-CP
Analyst II
Western Riverside Council of Governments, CA
Julian Brambila is a Management Analyst with the Administrative Services Department at Western Riverside Council of Governments (WRCOG), a regional agency that supports collaboration among local governments in Western Riverside County. He has been with WRCOG for over four years, where his work focuses on administrative operations, human resources, and organizational support.
Julian earned his degree in Public Policy from University of California, Riverside and recently obtained his PSHRA-CP certification. In 2025, he was named a Rising Star in HR by PSHRA Southern California. Outside of work, he enjoys traveling and attending concerts.
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Contains 6 Component(s), Includes Credits Includes Multiple Live Events. The next is on 03/16/2026 at 1:30 PM (EDT)
This class will start on March 16, 2026 and end on March 30, 2026
Welcome!
Thank you for your Power Learning Series registration. We are so excited you have looked to PSHRA® to help you grow in your career.
The Power Learning Series offers you a new way to grow your skills without the time commitment of a full course.
In this course learners will explore the foundational components of public sector compensation: compensation elements and strategy, labor market assessment, and internal equity. Appropriate and fair compensation directly impacts employee attraction, retention, motivation, and productivity. A well-structured compensation system that aligns with the organization’s goals helps maintain fiscal responsibility and promotes fair and equitable pay.
The course will be delivered over 3 weeks with one-hour weekly online meetings.
Recertification Points: PSHRA-5 and HRCI-Coming Soon!
Don’t hesitate to contact us - PSHRA – Debbie Tankersely-Snook, Associate Director, Member Programs, Membership - meetings@pshra.org.
Making public sector work better®.
Course Syllabus
Course Description
Learners will explore the foundational components of public sector compensation: compensation elements and strategy, labor market assessment, and internal equity. Appropriate and fair compensation directly impacts employee attraction, retention, motivation, and productivity. A well-structured compensation system that aligns with the organization’s goals helps maintain fiscal responsibility and promotes fair and equitable pay.
Learning Objectives
By the end of the course, students will be able to:
- explain key differences between public and private sector compensation systems
- understand basic public sector pay and classification structures
- apply foundational compensation principles
Student Expectations:
- Live attendance and full engagement at all 3 Zoom sessions.
- Respond to each of the instructor’s discussion posts within 3 days.
- Complete weekly readings and assignments.
- Contact instructor if questions arise, jlittle1104@gmail.com.
Instructor Expectations:
- Provide weekly assignments and regular discussion posts for student engagement and learning.
- Prepare for and present course content for live Zoom sessions.
- Respond to any student email inquiries within 3 days.
Week One: Foundations of Public Sector Compensation
- Total compensation
- Public sector compensation strategy
- Private and public sector differences
Week Two: Labor Market Assessment
- Labor markets
- Salary data sources
- Benchmarking jobs
- Compensation structure
- External equity
Week Three: Internal Equity and Fair Compensation
- Internal equity
- Pay increases
- Compensation influences
Please let us know if you run into any problems or have questions as soon as possible. We want to make sure you are to have the best possible learning experience.
All your course materials will be found on your course dashboard.
Course Design:
The course will be delivered over three weeks with three one-hour sessions per week.
Time Commitment:
Plan for 1 hour for each online lesson to read, complete activities, and prepare for course meetings. Individuals have varying learning paces, so it might take more or less time for each person. We recommend completing lessons a day or two before the course meeting to allow time for reflection on what you've learned and the development of your plans. All course materials are included on your course dashboard (no textbook is required).
Meetings and Discussions:
- Course Cohort Meetings take place in Zoom Events – You will access them through your course "Content Tab."
- Course Discussion Board take place in Your Course’s Engage Community – You will access the Engage Community through your course "Content Tab."
Course Meeting Session Schedule (subject to change):
- Start Date: 3/16/2026
- Completion Date: 3/30/2026
- Meeting 1: 3/16/2026 - 1:30 - 2:30 pm ET
- Meeting 1: 3/25/2026 - 3:45 - 4:45 pm ET
- Meeting 3: 3/30/2026 - 1:30 - 2:30 pm ET
Certificate of Attendance: You will earn a Certificate of Completion upon completion of the course.
Cancellation Policy: Professional Development Cancelation Policy
Recertification Points: PSHRA-5 and HRCI-5
Making public sector work better®.
Jacqueline P. Little, SPHR, SHRM-SCP, PSHRA-SCP
Chief HR Officer
Island Institute
Ms. Little is a proud Maine native who is passionate about HR and the positive impact HR can have on an organization. She earned a Master's degree in Human Resource Leadership, has over two decades of public sector HR experience and holds the SHRM-SCP, SPHR, PSHRA-SCP and GPHR certifications. Jackie shares her experience, perspective and insight at various local, national and international conferences. In her spare time, she can be found baking cheesecakes, exploring the Maine coast or traveling with her family.
Jacqueline P. Little, SPHR, SHRM-SCP, IPMA-SCP
Chief HR Officer
Island Institute
Ms. Little is a proud Maine native who is passionate about HR and the positive impact HR can have on an organization. She earned a Master's degree in Human Resource Leadership, has over two decades of public sector HR experience and holds the SHRM-SCP, SPHR, PSHRA-SCP and GPHR certifications. Jackie shares her experience, perspective and insight at various local, national and international conferences. In her spare time, she can be found baking cheesecakes, exploring the Maine coast or traveling with her family.
Making public sector work better™.
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Contains 6 Component(s), Includes Credits Includes Multiple Live Events. The next is on 03/05/2026 at 2:30 PM (EST)
This class will start on March 5, 2026 and end on March 30, 2026
Welcome!
Thank you for your Power Learning Series registration. We are so excited you have looked to PSHRA® to help you grow in your career.
The Power Learning Series offers you a new way to grow your skills without the time commitment of a full course.
As work environments continue to evolve, public sector HR professionals are at the forefront of navigating flexible work arrangements, balancing legal compliance, and fostering engagement and culture. This 2 session virtual course will provide a comprehensive overview of the legal frameworks, policy development, and best practices for managing remote, hybrid, and flexible work in the public sector.
Learning Outcomes
By the end of this course, learners will be able to:
- Define remote, hybrid, and flexible work in the public sector context
- Identify key legal considerations (FLSA, ADA, FMLA) in flexible work arrangements
- Develop equitable and effective flexible work policies
- Support managers and supervisors in policy implementation
- Foster employee engagement and sustain organizational culture in hybrid environments
The course will be delivered over 2 sessions with 2-ninety minute online meetings.
Recertification Points: PSHRA-5 and HRCI-5
Don’t hesitate to contact us - PSHRA – Debbie Tankersely-Snook, Associate Director, Member Programs, Membership - meetings@pshra.org.
Making public sector work better®.
Course Syllabus
Learners will explore the legal frameworks, policy development, and best practices for managing remote, hybrid, and flexible work in the public sector.
Overview
As work environments continue to evolve, public sector HR professionals are at the forefront of navigating flexible work arrangements, balancing legal compliance, and fostering engagement and culture. This 2 session virtual course will provide a comprehensive overview of the legal frameworks, policy development, and best practices for managing remote, hybrid, and flexible work in the public sector.
Course Schedule
Evolving the Workplace & Legal Foundations
Policy Development & Equity Considerations
Engagement, Performance & Culture
Format:
- Virtual Instructor-Led Training (VILT)
- 1-hour and half live session per week (over two weeks)
Learning Outcomes
By the end of this course, participants will be able to:
- Define remote, hybrid, and flexible work in the public sector context
- Identify key legal considerations (FLSA, ADA, FMLA) in flexible work arrangements
- Develop equitable and effective flexible work policies
- Support managers and supervisors in policy implementation
- Foster employee engagement and sustain organizational culture in hybrid environments
Breakdown
Evolving the Workplace & Legal Foundations
- Explore how the public sector workplace has changed since 2020
- Define remote, hybrid, and flexible work arrangements
- Review legal frameworks: FLSA, ADA, FMLA
- Discuss challenges and opportunities in balancing flexibility with compliance
Policy Development & Equity Considerations
- Identify essential components of effective flexible work policies
- Learn a step-by-step process for policy development and pilot-testing
- Examine equity considerations in access and implementation
- Share best practices and practical examples from the field
Engagement, Performance & Culture
- Strategies to engage and motivate employees across flexible work settings
- Tools and approaches for managing performance remotely
- Techniques for sustaining organizational culture in distributed teams
- Discuss real-world solutions and personal strategies
Course Materials
- Weekly slide decks (provided)
- Additional resources (articles, templates) shared during sessions (if applicable)
The course will be delivered over two-weeks with 2 one hour and half weekly online meetings.
Please let us know if you run into any problems or have questions as soon as possible. We want to make sure you are to have the best possible learning experience.
All your course materials will be found on your course dashboard.
Meetings:
- Course Meetings take place in Zoom Events – You will receive your Individual Zoom Link before the course starts.
Course Design:
The course will be delivered over two sessions with 2 one hour and half sessions per week. You will receive details about the dates, times, and the URL for your course meetings
Time Commitment:
Plan for 1 hour for each online lesson to read, complete activities, and prepare for course meetings. Individuals have varying learning paces, so it might take more or less time for each person. We recommend completing lessons a day or two before the course meeting to allow time for reflection on what you've learned and the development of your plans. All course materials are included on your course dashboard (no textbook is required).
Course Meeting Session Schedule (subject to change):
- Start Date: 3/5/2025
- Completion Date: 3/19/2025
- Meeting 1: 3/5/2026 - 2:30 - 4:00 pm ET
- Meeting 2: 3/19/2026 - 2:30 - 4:00 pm ET
Certificate of Attendance: You will earn a Certificate of Completion upon completion of the course.
Cancellation Policy: Professional Development Cancelation Policy
Recertification Points: PSHRA-5 and HRCI-5
Making public sector work better®.
Shelvia Ashford
Shelvia Ashford is the Senior Employee Relations Consultant at Wake County. With 20 years of experience in Human Resources, primarily within state and local government. Shelvia is a dedicated HR leader, trainer, and consultant. She also serves as a trainer with the National Public Sector Human Resources Association (PSHRA), contributing her expertise to the development of HR professionals nationwide. In addition, she serves on the Board of Directors for the NCPSHRA (North Carolina Public Sector Human Resources Association).
Shelvia holds a master’s degree in human resource management from Western Carolina University (2024) and a bachelor’s in business administration and organizational development from Mount Olive College (2013). She is highly credentialed and has earned several industry-recognized certifications, including:
Certifications & Credentials
- PSHRA-SCP (Senior Certified Professional) – Public Sector Human Resources Association
- PSHRA Public Sector Executive Leadership Instructor
- Certified Executive Leadership
- NC Notary
She is the owner of the recently started business, “Led to Lead LLC, a professional development company founded in 2023. Led to Lead provides the necessary tools and resources for employees or individuals so that they may be effective & successful in their roles.
Beyond her professional endeavors, Shelvia enjoys traveling, relaxing at the beach, building relationships, and spending quality time with family.
Shelvia Ashford
Senior Employee Relations Consultant
Wake County, NC
Shelvia Ashford is the Senior Employee Relations Consultant at Wake County. With 20 years of experience in Human Resources, primarily within state and local government. Shelvia is a dedicated HR leader, trainer, and consultant. She also serves as a trainer with the National Public Sector Human Resources Association (PSHRA), contributing her expertise to the development of HR professionals nationwide. In addition, she serves on the Board of Directors for the NCPSHRA (North Carolina Public Sector Human Resources Association).
Shelvia holds a master’s degree in human resource management from Western Carolina University (2024) and a bachelor’s in business administration and organizational development from Mount Olive College (2013). She is highly credentialed and has earned several industry-recognized certifications, including:
Certifications & Credentials
- PSHRA-SCP (Senior Certified Professional) – Public Sector Human Resources Association
- PSHRA Public Sector Executive Leadership Instructor
- Certified Executive Leadership
- NC Notary
She is the owner of the recently started business, “Led to Lead LLC, a professional development company founded in 2023. Led to Lead provides the necessary tools and resources for employees or individuals so that they may be effective & successful in their roles.
Beyond her professional endeavors, Shelvia enjoys traveling, relaxing at the beach, building relationships, and spending quality time with family
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Contains 14 Component(s), Includes Credits Includes Multiple Live Events. The next is on 03/03/2026 at 1:00 PM (EST)
This course is open from February 17, 2026 - April 21, 2026
Syllabus: Public Sector HR Executive Leadership Certificate Program
Welcome:
Welcome to PSHRA's Public Sector HR Executive Leadership Certificate Program. This course will enhance your HR public sector leadership skills and help you develop targeted initiatives to improve your agency.
Course Outcomes
This course is designed to help you build your HR competencies and help you strategically position HR as a transformative business partner and leader in the organization.
To achieve this, the course focuses on 3 related areas:
- Your skill set in the 4 HR Lenses: business acumen; innovation; strategic orientation; and diversity, equity, inclusion, and accessibility. As part of this course, you will build a personal development plan for these competencies.
- Your skill set in the HR Areas of Focus: leadership, culture, talent, technology, and communication. You will build a personal development plan for these competencies as well.
- Finally, you'll learn strategies for building, presenting, and gaining buy-in for the initiatives you develop to improve how HR is positioned within your agency.
You will finish this course with:
- a personal professional development plan,
- actions you will take to improve how HR is positioned within your agency.
Certificate:
You will earn a Certificate of Executive Leadership from PSHRA with your successful completion of both the online lessons and cohort session.
You may have attended an Executive Leadership in-person course. Welcome! This learning experience will complement and enhance the material from that program and provide additional support as you build your leadership expertise.
Course Design:
This course includes six lessons that you'll take online and three cohort sessions where you'll meet with peers also taking this course. The online lessons will give you an opportunity to assess your development opportunities; teach important concepts, principles, and practices; and will help you begin planning improvement initiatives. Explore the course interactive elements and links to outside references to get the most out of the course. The cohort discussions will give you an opportunity to share ideas and learn from your peers. In the cohort discussions you will further develop and refine the improvement plans you draft in the online sessions.
Time Commitment:
The more dedicated time and effort you put into this course the more you will get out of it.
To read the material, complete the activities, and prepare for the cohort discussions, consider scheduling 60 - 90 minutes for each lesson. Try to take the lesson at least several days before the cohort discussion - to give yourself time to reflect on what you have learned and the plans you have developed.
Meetings and Discussions:
- Course Cohort Meetings take place in Zoom Events – You will access them through your course "Content Tab."
- Course Discussion Board take place in Your Course’s Engage Community – You will access the Engage Community through your course "Content Tab."
Online Cohort Schedule (Subject to Change):
Cohort #1 – 2/17/2026 - 1:00 PM - 2:30 PM ET
Cohort #2 – 3/3/2026 - 1:00 PM - 2:30 PM ET
Cohort #3 -- 3/17/2026 - 1:00 PM - 2:30 PM ET
Cohort #4 -- 3/31/2026 - 1:00 PM - 2:30 PM ET
Week 1:
Online Lesson (self-paced)
Lesson 1: Introduction
Course Introduction.
Week 2:
Online Lesson (self-paced)
Lesson 2: Assess Your Skills Through the Critical Lenses
Learn more about business acumen; innovation; strategic orientation; and diversity, equity, inclusion, and accessibility.
Cohort Session (virtual)
Session 1: Introduction and Assess Your Skill Set
Reviewing and discussing the content from the first two lessons.
Week 3:
Online Lesson (self-paced)
Lesson 3: Assess Your Skills Through the Areas of Focus
Learn more about leadership, culture, talent, technology, and communication.
Week 4:
Online Lesson (self-paced)
Lesson 4: Your Role as a Trusted Advisor
Learn about executive presence, leading with empathy, and how to build trust to drive collaboration.
Cohort Session (virtual)
Session 2: Area of Focus Skills and Being a Trusted Advisor
Reviewing and discussing the content from the third and fourth lesson.
Week 5:
Online Lesson (self-paced)
Lesson 5: Creating a Personal Development Plan
Take all that you've learned in the online lessons and cohort sessions and create a personal development plan.
Week: 6
Online Lesson (self-paced)
Lesson 6: Leveraging Your Skills
Create a plan to influence agency strategy and short-term projects based upon the skills learned in this course.
Cohort Session (virtual)
Session 3: Personal Development Plan and Leveraging Your Skills
Reviewing and discussing the content from the fifth and sixth lessons.
Course Workbook:
The course includes a workbook. You'll use the workbook throughout the course to reflect on what you're learning, record ideas, plan for future personal development, and plan activities for your agency. There are two versions:
- a PDF version - if you'd like to print it and write your answers and ideas and
- an MS Word version - if you'd prefer to work electronically.
The files have the same content - just differences in page layout. You will use the workbook while taking the online lessons and while attending the cohort sessions.
The workbook is available by selecting the Course Materials tab and then Executive Leadership Workbook.
Making public sector work better™.
Dr. Bernadette Costello
Managing Partner
BCC Consulting
Bernadette Costello is the Managing Partner for BCC Consulting. The foundation of her coaching and consulting practice is “You are Exactly Where You Are Supposed To Be.” Affirming where you are is the first step in any transformation. Transformation is like looking into a labyrinth: a path for discovery, understanding & clarity. One way in & one way out-there are no dead ends. That symbolism expresses Bernadette’s approach to coaching, consulting, learning and the sacred space created with clients to support their journey. Bernadette has over 25 years of talent development, coaching, consulting, and leadership experience in human resources and talent development in the public, non-profit, and higher education sectors. She is also an adjunct faculty member in the George Mason University’s School of Business and Schar School of Policy and Government. Sheis certified in several assessment tools which include Myers Briggs, DiSC, EQi,and Appreciation in the WorkplaceMBA. Bernadette received a Bachelor of Social Work from SIUE, a Masters inPublic Administration from the University of North Carolina at Chapel Hilland a doctorate in Higher Education fromGeorge Mason University. She is an PCC certified coach, an Energy LeadershipIndex Master Practitioner and holds a SHRM-SCP certification.
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Contains 20 Component(s), Includes Credits Includes Multiple Live Events. The next is on 02/26/2026 at 2:30 PM (EST)
This class will start on January 27, 2026 and end on May 5, 2026
Welcome!
We are excited to announce the launching of the New Public Sector HR Essentials course.
Thank you for your course registration. We are so excited you have looked to PSHRA® to help you grow in your career.
Whether you want to sharpen your skills, transitioning to public sector, want a refresher, this is the place you belong.
With this change, the PSHRA-CP certification component will operate separately with a brand-new proctored exam and certification process. The course, exam, and certification will no longer be packaged together. There will be separate fee to take the CP Exam and become certified.
The new course includes:
- Condensed 10-week format
- Flexible schedule and learn at your own pace, anytime, anywhere and 24/7
- Public Sector Focused – Tailored for you
- Delivered online and asynchronously
- 4 Live Zoom Course Check-ins and 1 hour in length
- Get Personalized feedback and support
- Course Dashboard contains everything you need – no third-party textbook to buy.
All your course materials are included on your course dashboard (no textbook to buy).
Don’t hesitate to contact us:
- PSHRA – Debbie Tankersely-Snook, Associate Director, Member Programs, Membership - meetings@pshra.org
Making public sector work better®.
PSHRA’s Public Sector HR Essentials Certificate Course Syllabus
Please let us know if you run into any problems or have questions as soon as possible. We want to make sure you are to have the best possible learning experience.
Course Material (All you need is on your dashboard)
- PSHRE Workbook (PDF and Word Versions)
- Public Sector HR Essentials Lessons Summary
- HR20/20 Report
Meetings and Discussions:
- Course Cohort Meetings take place in Zoom Events – You will access them through your course "Content Tab."
- Course Discussion Board take place in Your Course’s Engage Community – You will access the Engage Community through your course "Content Tab."
Course Design:
The course spans ten weeks and follows a specific timeline with a sequence of lessons and cohort sessions. You will receive details about the dates, times, and locations of cohort sessions.
Time Commitment:
Plan for 1 hours for each online lesson to read, complete activities, and prepare for cohort sessions. Individuals have varying learning paces, so it might take more or less time for each person. We recommend completing lessons a day or two before the cohort sessions to allow time for reflection on what you've learned and the development of your plans. All course materials are included on your course dashboard (no textbook is required).
Course Cohort Session Schedule (subject to change):
- Start Date: 2/24/2025
- Completion Date: 5/5/2026
- Cohort Session 1: 2/26/2026 - 2:30 - 4:00 pm ETT
- Cohort Session 2: 3/10/2026 - 2:30 - 4:00 pm ET
- Cohort Session 3: 3/24/2026 - 2:30 - 4:00 pm ET
- Cohort Session 4: 4/1/2026 - 2:30 - 4:00 pm ET
- Cohort Session 5: 4/21/2026 - 2:30 - 4:00 pm ET
- Cohort Session 6: 5/5/2026 - 2:30 - 4:00 pm ET
Course Content:
Week 1 - Introduction
Cohort Session 1: Introduction
Week 2 - Lesson 1: Public Sector Basics
Week 3 - Lesson 2: Recruitment
Cohort Session 2: Public Sector HR Basics & Recruitment
Week 4 - Lesson 3: Selection
Week 5 - Lesson 4: Classification and Compensation
Cohort Session 3: Selection, Classification & Compensation
Week 6 - Lesson 5: Benefits
Week 7 - Lesson 6: Labor and Employee Relations
Cohort Session 4: Benefits and Labor Management Relations
Week 8 - Lesson 7: Equal Employment Opportunity and Diversity
Week 9 - Lesson 8: Organizational Development
Cohort Session 5: Equal Employment Opportunity & Diversity, Organization
Week 10 - Lesson 9: Course Summary
Cohort Session 6: Course Summary and Wrap-up
Certificate of Attendance:
You will earn a Certificate of Completion upon completion of the course.
Cancellation Policy:
Professional Development Cancelation Policy
Making public sector work better®.
Cheryl Cepelak
Having retired from the State of CT in July, 2022 with 34 years of service, Ms. Cepelak’s experience is in the areas of training and organizational development, including facilitation; strategic planning; performance management; leadership and supervisory development; and human resources, recruitment and retention.
She has taught numerous classes in these areas, instructing for Public Service Human Resources Association (PSHRA) and CT’s Training and Development Network, along with consulting and facilitating leadership and strategic planning sessions for various organizations.
Ms. Cepelak’s state career spanned across 5 agencies with achievements including serving as Deputy Commissioner of Administration at the DOC for almost 10 years; hiring a COVID-focused team at DPH; and serving as an Interim Director at ADS / BESB. She recently began consulting for The Moss Group and her work includes a nationwide scan of Correctional Training Academies.
Ms. Cepelak earned a Bachelor of Science degree from the University of Connecticut in 1986 and a Master of Science in Organizational Leadership from Quinnipiac University in 2012.
Ms. Cepelak has been a member of the International Public Management Association for Human Resource professionals (IPMA-HR) since 1999 and in 2007, received the IPMA-HR designation, Certified Specialist, Organizational & Employee Development and served as the national President in 2020.
Currently, Ms. Cepelak is a Duty Office for the CT/RI Red Cross Chapter and a 200 hour Pranotthan trained yoga teacher.
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Contains 3 Component(s), Includes Credits Includes a Live Web Event on 02/26/2026 at 1:00 PM (EST)
Transforming People Management for a Hybrid and Remote Workforce
Join us on February 26th at 1:00 PM ET to discover how to implement virtual HR in the public sector. Our speaker will explore how to overcome challenges and seize new opportunities to boost organizational performance, enhance employee satisfaction, and improve service delivery. Transitioning to a virtual HR model can be a challenging yet rewarding journey, and we prioritize inclusivity and accessibility every step of the way.
Don’t miss your chance to learn from fellow public sector professionals.
Speaker:
Trinija Martin, CHRM, PSHRA-SCP, Director of Human Resources, City of Richmond, Virginia
PSHRA® Webinars are a member benefit. Available to non-members for a nominal fee.
Making public sector work better®.Trinija Martin, CHRM, PSHRA-SCP
Director of Human Resources
City of Richmond, Virginia
Trinija Martin is an executive HR leader with over 20 years of experience driving organizational excellence across public and private sectors. As a principal partner at RTGuided Solutions, she provides strategic support and resources to HR professionals, helping them navigate modern HR challenges. Trinija has led impactful organizational transformations in roles at Wake County Government, City of Waycross, and City of Suwanee, and is also a military veteran and advisory board member dedicated to advancing the HR field.