Webinar: Conflict Resolution Strategies for the Public Sector

Includes a Live Web Event on 06/12/2025 at 1:00 PM (EDT)

Please join us on Thursday, June 12th 1 P.M. – 2 P.M. ET to discuss conflict resolution strategies. Differing opinions creates creativity but also conflict. Our panel will discuss how get to the root causes of disagreements through active listening and creating safe spaces for open communication. Effective conflict resolution enhances workplace relationships and public trust, leading to more harmonious and efficient public agencies. This webinar is for you.

Key Topics:
• Strategies for resolving conflicts effectively
• Root causes of disagreements 
• Importance of active listening
• Creating safe spaces for open communication

Moderator: Kristen P. Terry, PSHRA-CP, HR Generalist, City of Asheboro, NC

Panelists: 
• Dr. Patrick Henley, Director of Human Resources and Risk Management, Cobb County-Marietta Water Authority, GA
• Myila Young, Assistant Director of HR/Risk Management, Town of Lantana, FL
• Robin Young, PSHRA-SCP, Assistant Director of Human Resources, Santa Clara County Housing Authority, CA

PSHRA® Webinars are a member benefit. Available to non-members for a nominal fee.
 
Making public sector work better®.

Kristen Terry

HR Generalist

City of Asheboro, NC

Kristen Terry is a committed public sector Human Resources professional with 15 years of experience and a passion for serving her community. She holds a bachelor’s degree in business administration and is certified by both PSHRA and SHRM. Kristen currently serves as President of the PSHRA North Carolina Chapter, which earned the 2024 PSHRA Award of Excellence under her leadership. She is employed with the City of Asheboro, North Carolina, and co-owns Terry Property Management with her husband, Ryan, of 19 years.

Deeply engaged in her community, Kristen serves on several nonprofit boards, including the Asheboro-Randolph Chamber of Commerce, Communities in Schools of Randolph County, and the Executive Committee of the Blue Ridge Environmental Defense League, a multi-state environmental advocacy organization. She is known for her authenticity, strong work ethic, and ability to bring people together to get things done; traits that reflect her dedication to both public service and practical leadership.

Dr. Patrick Henley

Director of Human Resources and Risk Management

Cobb County-Marietta Water Authority, GA

Dr. Patrick Henley serves as the Director of Human Resources and Risk Management at the Cobb County-Marietta Water Authority, one of Georgia’s largest public water utilities, where he leads award-winning initiatives in leadership development, talent strategy, and workforce planning. With over 20 years of experience in HR and risk management leadership, Patrick brings a wealth of expertise in aligning talent strategy with business goals to drive organizational success.

In addition to his executive role, Patrick is a passionate educator, teaching HR, management, and technology courses at the college level for over a decade. His engaging, research-informed approach blends academic rigor with real-world application, earning him recognition for Best Total Rewards Strategy in 2021 and being a finalist for Best Learning & Development and Talent Management Strategy (Atlanta Business Chronicle and SHRM-Atlanta), and as a winner of the Diversity & Inclusion Award from the Georgia Section of AWWA.
Patrick holds a Doctorate in Business Administration from the Florida Institute of Technology, an MBA from Troy University, and a Bachelor’s in Psychology from Kennesaw State University. He is certified at the highest levels of the profession with both SPHR and SHRM-SCP designations. Known for his humor, humility, and data-driven mindset, Patrick is deeply committed to helping organizations and HR professionals navigate change, embrace innovation, and build resilient, high-performing teams.

Myila Young

Assistant Director of HR/Risk Management

Town of Lantana, FL

Myila Young is a seasoned HR executive with over 20 years of experience in municipal and private sector human resources. She currently serves as the Assistant Director of HR/Risk Management for the Town of Lantana, where she oversees all aspects of human resources operations—including recruitment, policy development, compliance, employee relations, and risk management. Known for her strategic mindset and steady leadership, Myila has built a reputation for fostering inclusive, high-performing workplaces grounded in accountability, transparency, and respect. She is a certified HR professional through SHRM, PSHRA, and Florida’s Public HR Association, and brings a strong foundation in workforce planning, performance management, and labor relations to every conversation.

Robin Young

Assistant Director of Human Resources

Santa Clara County Housing Authority, CA

Robin Young (She/Her/Ella) is a seasoned public sector human resources executive with over two decades of leadership experience across Bay Area municipalities. Known for her collaborative and mission-aligned approach, Robin has led HR transformations in diverse agencies, guiding organizational change, advancing equity and inclusion, and modernizing HR technology systems. She has negotiated multi-year labor agreements, implemented performance management and recruitment strategies, and expanded remote workforce capabilities across multiple states. Robin holds a Master of Public Administration with a focus on Public Human Resources Management and is a certified Senior Professional with PSHRA. She currently serves as the Deputy Director of Human Resources at the Santa Clara County Housing Authority.

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Webinar: Conflict Resolution Strategies for the Public Sector
06/12/2025 at 1:00 PM (EDT)  |  60 minutes
06/12/2025 at 1:00 PM (EDT)  |  60 minutes Please join us on Thursday, June 12th 1 P.M. – 2 P.M. ET to discuss conflict resolution strategies. Differing opinions creates creativity but also conflict. Our panel will discuss how get to the root causes of disagreements through active listening and creating safe spaces for open communication. Effective conflict resolution enhances workplace relationships and public trust, leading to more harmonious and efficient public agencies. This webinar is for you. Key Topics: • Strategies for resolving conflicts effectively • Root causes of disagreements • Importance of active listening • Creating safe spaces for open communication Moderator: Kristen P. Terry, PSHRA-CP, HR Generalist, City of Asheboro, NC Panelists: • Patrick Henley, Director of Human Resources and Risk Management, Cobb County-Marietta Water Authority, GA • Myila Young, Assistant Director of HR/Risk Management, Town of Lantana, FL • Robin Young, PSHRA-SCP, Assistant Director of Human Resources, Santa Clara County Housing Authority, CA Learn more PSHRA® Webinars are a member benefit. Available to non-members for a nominal fee. Making public sector work better®.
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Certificate of Completion
1.00 PSHRA-CP/PSHRA-SCP Recertification Point credit  |  Certificate available
1.00 PSHRA-CP/PSHRA-SCP Recertification Point credit  |  Certificate available Download your Certificate of Completion to obtain your PSHRA Recertification Point