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  • Contains 3 Component(s), Includes Credits Includes a Live Web Event on 12/14/2023 at 1:00 PM (EST)

    Webinar: Investigating EEO Complaints

    Participates will be introduced to the basics of interpreting an EEO Complaint, how to recognize the prima facia elements that the Charging Party (employee) must met to establish a claim of discrimination, how to develop an allegation, and elements of a ROI.

    During this webinar, participants will benefit will learn about real life case scenarios, basic techniques to developing an IP which guides the investigation process and producing a thorough, comprehensive ROI with content that is thorough and which provides the Equal Employment Opportunity Commission (EEOC) with important information if a charge is filed against the company.

    One of the main points addressed will be the production of a thorough IP that will help workplace investigators mitigate complaints as they arise. HR practitioners who preside over employment discrimination complaints and who have basic understanding and knowledge of the investigation process can help companies reduce litigation. In contrast, an HR generalist with limited understanding, or limited knowledge in processing workplace discrimination complaints may jeopardize the process, resulting in an unfavorable agency decision, penalty, or fine.

    Participants will have access to examples of different IPs and ROIs which they can incorporate at their respective workplaces and use as a best practice strategy for investigating workplace discrimination complaints if they choose to do so. To learn more, please join us on Thursday, December 14th at 1:00 pm ET.


    Charlene McAdory, Principal/Founder, McAdory & Associates Consulting Group

    (For National PSHRA Members Only)

    Charlene McAdory, BA, MA, Ph.D. (in-pursuit)


    McAdory & Associates Consulting Group

    Charlene founded McAdory & Associates Consulting Group in 2012, a minority, woman owned Equal Employment Opportunity (EEO) and Human Resources Consulting firm. She is the Chief Equal Employment Opportunity Workplace Investigator (CEEOWI), a speaker, a certified mediator, and a HR consultant with two decades of EEO/HR investigation experience. She has presided over and processed more than five hundred employment workplace discrimination complaints. She has assisted federal, state, and public sector municipalities process and resolve workplace discrimination complaints. 

    At McAdory & Associates Consulting Group, Charlene’s focus is providing best practices in processing workplace discrimination complaints, conducting investigations, and drafting Reports of Investigation (ROI). Charlene’s techniques are designed to assist public sector HR practitioners present a thorough and well-investigated complaint that provides the EEOC with valuable information if a charge is filed against the company. 

    Charlene facilitates EEO symposiums through virtual and live audience platforms, teaching best practices on how to avoid employment litigation. At these virtual and live platforms, participants discuss and are guided through real life complex workplace issues. The goal of the symposiums is to assist participants develop an investigation plan (IP) that guides the flow of the investigation.

    Charlene achieved both a bachelor’s and master’s degree; has HR credentials, a certified paralegal; and is in pursuit of her PH.D. in psychology.

  • Contains 3 Component(s), Includes Credits Includes a Live Web Event on 11/16/2023 at 1:00 PM (EST)

    Webinar: Culturally-Aware Feedback at Work

    A culture of healthy feedback is one that people want to work in. It fuels collaboration, innovation, and creative conflict—the essential ingredients of high-impact organizations serving the public. And healthy feedback is the foundation for an inclusive organization in which inequities can be surfaced and appropriately addressed while enabling all people to thrive.

    Join us on November 16th at 1:00 pm ET to learn the fundamental practices of giving and receiving feedback while considering how power dynamics and identity impact communication at work. You'll walk away with practical tools for feedback conversations and strategies to integrate them into your organization's culture.


    Viva Asmelash, Co-Founder, Liberation Labs

    Michael Gregor, Co-Founder, Liberation Labs

    (For National PSHRA Members Only)

    Viva Asmelash


    Liberation Labs

    Viva Asmelash (she/her) is a passionate people operations and certified inclusion strategist specializing in sustainable DEI strategy, inclusive instructional design + learner experiences, and critical team conversations. Viva’s professional purpose is to create environments where people feel truly seen and are inspired to be their best and most authentic selves. She brings 15 years of experience in leadership training + development, values-driven branding, and employee engagement. Viva frequently designs and delivers group and individual inclusive leadership coaching programs for executives, delivers keynote speeches and panel discussions, and crafts custom DEI education experiences for organizations of many kinds.

    As a first-generation Eritrean-American, Viva leverages a unique, lifelong perspective on race, gender, culture, belonging, privilege, and access to education. With this lens and her breadth of industry experience, she takes deep care in working with select clients to share insights and tactics to deepen their people + inclusion ethos and efforts—all in hopes of planting seeds for collective liberation and joy.

    Michael Gregor (Moderator)


    Liberation Labs

    Michael Gregor (he/him) has become a trusted partner for bold leaders with a hunger to change how their organizations collaborate and work together. His approach combines core principles of equity and inclusion, change management, human-centered design, and co-active coaching to create experiences, processes, and moments that lead to transformative results.

    As a seasoned consultant, inclusive facilitator, and expert coach, Michael has partnered with companies of all sizes to unlock the future of their organizations (working in tech, philanthropy, consumer goods, biotech, social services, and government). Michael has consulted in strategic planning, organization design, change management, process design, interpersonal communication, mindfulness, and equity-centered cultural change for 15 years.

    Michael’s career began in activism and community organizing, where he learned how to galvanize passionate groups of people toward strategic change. He has worked in electoral campaigns, environmental advocacy, LGBTQ advocacy, anti-racism education, and affordable housing.

  • Contains 3 Component(s), Includes Credits Includes a Live Web Event on 11/09/2023 at 1:00 PM (EST)

    This webinar is scheduled for November 9, 2023.

    Please join us for a lively discussion on how to create a culture of accountability and not blame.

    In every organization, there are times when challenges occur, processes breakdown and when deadlines are missed.  At these times, it’s common for communication breakdowns to occur, for defensiveness to erupt, and for progress to halt. When people have the skill to describe problems without laying blame or attacking people, they transform finger-pointing and fault-finding into taking responsibility for finding solutions and solving problems.

    Effectively dialogue in a way that gets to the root cause of problems. Get people to take ownership for finding solutions and for making needed changes. Foster greater innovation, inclusion and collaboration within your organization by implementing a Safe Conversations Communication Framework for holding accountability conversations.

    Learn to:

    • Develop dialogue that overcomes resistance while holding people accountable
    • Safely address behaviors that hinder individual, team, and organizational success
    • Increase team engagement, performance, and productivity
    • Create safety while decreasing workplace tension
    • Create an environment that fosters collective accountability 

    To learn more, please join us on November 9th at 1:00 pm EST.


    Lorie Reichel-Howe

    Founder, Conversations in the Workplace 

    (For National PSHRA Members Only)

    Lorie Reichel- Howe

    Founder, Conversations in the Workplace

    Conversations in the Workplace

    Lorie Reichel-Howe is founder of Conversations in the Workplace. She equips managers, teams, and business professionals to have “Safe Conversations” – transformative dialogue that uncovers hidden workplace issues. Whether addressing challenging team dynamics, mismanaged expectations, cultural insensitivity, or good old-fashioned bad behavior, “Safe Conversations” foster greater innovation, inclusion, and collaboration within organizations.

    With over 20 years of experience in leadership development and relationship management, Lorie is passionate about equipping leaders with the skills to create and maintain a culture of respect and accountability.

    Lorie is a professional mediator and leadership communication coach. She has supported organizations such as Pinterest, SYGMA, SHRM, PIHRA,, Women in Technology International, Los Angeles Women’s Leadership Conference, Girl Scouts of Greater Los Angeles, Santa Clara Superior Court, San Jose State University, Santa Clara County Office of Education and many more.

    Learn more about Lorie’s impact at



  • Contains 3 Component(s) Includes a Live Web Event on 10/19/2023 at 1:00 PM (EDT)

    Webinar: Three of the Biggest Liability Risks Facing Public Entities and What HR Managers Can Do About Them

    Costly claims can be devastating to a city or municipality. According to the National Safety Council, the average workers' compensation claim costs more than $40,000 per incident. In addition to workers' comp issues, public entities face tremendous liability from harassment claims and other lawsuits.

    HR managers know these risks well, but how can they defend their organizations? This webinar will address three of the most significant threats facing cities and municipalities: vehicle accidents, slips, trips and falls, and harassment claims. We will discuss the latest information and statistics around workers' comp, what's at stake for cities and municipalities, and how they can better protect themselves with dynamic training.

    This webinar will cover the following:

     How a public entity can protect its bottom line by ensuring personnel who operate city-owned vehicles are adequately trained and licensed

    • How cities can effectively train employees and reduce claims from slips, trips, and fall incidents
    • How harassment prevention training can help ensure compliance and reduce liability
    • How public entities can schedule, deliver, and track valuable training that addresses these three costly risks using Vector Solutions

    During this engaging webinar with Vector Solutions, the leader in computer-based compliance training for public entities, please join us to learn about workers' compensation issues and lawsuit liabilities. We will dive into three top risks and explain how Vector Solutions' training management system can help.

    To learn more, please join us on October 19th at 1:00 pm EDT.*


    • Robbi King, Solutions Engineer, Vector Solutions
    • Matt Shronts, Solutions Engineer, Vector Solutions

    Sponsored by:


    This webinar is open to members and non-members.  

    *The following contact information will be shared with the sponsor: name, title, organization, phone and/or email, city, state, and zip." 

    Robbi King

    Solutions Engineer

    Vector Solutions

    Robbi King spent 27 years in public safety, including 13 years with Camden County, GA, Fire Rescue, where he reached the rank of Assistant Chief. He also served more than 13 years as deputy coroner at the Camden County Coroner's Office. As assistant chief in Camden County, King helped the agency with firefighting support, management of logistics, and administration of Vector Solutions' training management platform. He now serves as a solutions engineer with Vector Solutions.

    Matt Shronts

    Solutions Engineer

    Vector Solutions

    Matt Shronts has been in public safety for more than 20 years, rising through the ranks to fire chief. Throughout Matt's fire service career, he worked in numerous positions focusing on training and EMS. His experiences allowed him to utilize the Vector LMS and Check It platforms while learning best practices for improving productivity, recertifications, and data tracking. Matt remains active in the fire and EMS service and has completed his accreditation as a Chief Fire Officer.

  • Contains 3 Component(s), Includes Credits Includes a Live Web Event on 09/26/2023 at 1:00 PM (EDT)

    Webinar: Mastering the Growth Mindset: Empowering Individuals and Organizations for Success and Long-Term Sustainability


    In today's rapidly evolving business landscape, embracing a Growth Mindset has become a vital strategic imperative for success. 

    In this session, attendees will dive deep into the world of Growth Mindset, a groundbreaking psychological framework pioneered by renowned Stanford psychologist Dr. Carol Dweck. This concept reveals how our beliefs about our abilities impact our performance, and how adopting a Growth Mindset can unlock our true potential, igniting breakthroughs in personal and organizational achievements.  To learn more, please join us on Tuesday, September 26th at 1:00 pm EDT.

      Key Takeaways:

    • Gain a deep understanding of the principles and science behind the Growth Mindset
    • Develop strategies to embrace failures, bounce back from setbacks, and foster a mindset of learning and adaptability
    • Learn practical techniques to foster a culture that values continuous learning, curiosity, and personal growth for employees at all levels
    • Explore proven methods to encourage risk-taking, out-of-the-box thinking, and cross-collaboration that foster innovation and creativity
    • Develop essential leadership strategies which create a psychologically safe environment that empowers teams to embrace challenges and strive for growth


    Sabine Gedeon, Founder & CEO, Gedeon Enterprises

    (For National PSHRA Members Only)

    Sabine Gedeon

    Founder & CEO

    Gedeon Enterprises

    As an experienced HR Executive, Transformational Coach & Leadership Consultant, Sabine Gedeon has helped clients in both start-ups and Fortune 500 companies address their development needs and achieve their growth goals. Her expertise inspires her clients to become confident and influential leaders who embrace change and transformation, both personal and professional.

    Her human-centered and tech-enabled approach to leadership development has made way for her to equip and empower leaders at all levels with customized solutions and programming that address their biggest leadership and talent development challenges. 

    As the CEO of Gedeon Enterprises, a certified Women’s & Minority Business Enterprise (WBE and MBE), and Founder of She Leads Network, her unique approach to leadership development has been proven to be effective across a range of industries. 

    Sabine’s message of growth and transformation is amplified through her book, Transformed, The Journey to Becoming, and on her top-rated podcast, She Leads Now, focused on women in leadership and business. She holds a Master's degree in Management and Organizational Leadership, is certified as both a Life Coach and Leadership Consultant from ICF-accredited institutions.

  • Contains 3 Component(s), Includes Credits Recorded On: 09/21/2023

    Webinar: The Secret Ingredient to Employee Retention in the Public Sector


    Many public sector organizations struggle to fill vacancies and prevent turnover. This puts more work and responsibility on fewer people. But new research reveals how employers can drive higher job satisfaction and keep workers around. Learn more in this webinar brought to you by Polco and PSHRA.

    Retention issues have dominated government headlines for the past three years. But very few offer solutions — until now!

    National Research Center (NRC) at Polco has surveyed thousands of public sector employees on how they feel about their jobs. Results show areas of the government workplace that matter most for retention. And there’s proof that data-based decision-making works.

    In this webinar’s panel discussion, you’ll hear from City Manager Victor Cardenas about how Novi, MI, has become a top rated local government workplace and how they engage employees. Plus, get real-world insights from Adrienne Wise, international keynote speaker and CEO of Wise Choice Counseling and Consulting Services, about how your organization can support employee mental wellness, reduce burnout, and increase retention.

    You will also learn more best practices and national statistics from NRC at Polco related specifically to the public sector workplace. Knowing this information can help all government employers create the kind of workplace that makes skilled staff want to stay.

    In this webinar:

    • Data highlights from The National Employee Survey (The NES)
    • Best practices in employee engagement
    • Examples of how governments are driving employee satisfaction
    • Tips for increasing employee retention


    • Victor Cardenas, City Manager, Novi, MI
    • Adrienne Wise, International Keynoter, CEO, WiseChoice Counseling and Consulting
    • Michelle Kobayashi, Principal Research Strategist, Polco
    • Hosted by Angelica Wedell, Director of Communications, Polco

    Sponsored by:


    *This webinar is open to members and non-members.  

    *The following contact information will be shared with the sponsor: name, title, organization, email, city, state, and zip." 

    Victor Cardenas

    City of Manager

    City of Novi

    Victor Cardenas joined the City of Novi as Assistant City Manager in October 2010.  He was named City Manager in June 2023. For twelve years, Mr. Cardenas has assisted the City Manager in developing program strategies to achieve City Council goals and to improve the quality of life in Novi. He coordinates day-to-day operations and ensures the integration of services among City Departments as well as the dependable delivery of high-quality services while conserving community resources. 

    Mr. Cardenas instituted a citizen relationship software that has greatly improved Novi’s receipt of service requests and workflow management and created a digitized version of the City’s Capital Improvement Program.

    He continues to be active with the International City/County Management Association (ICMA), being elected to the Board of Directors in 2020, the Michigan Municipal Executives, and multiple committees, associations, and organizations throughout the region. Additionally, he sits on the boards for the Intelligent Transportation Society of Michigan and the Michigan Library Network.

    Mr. Cardenas holds a Bachelor of Arts degree in Political Science from Grand Valley State University and a Master of Public Affairs degree from Indiana University. Victor and his wife Kathryn live in Novi and have three children, Lewis, Reina, and Emerson.


    Adrienne Wise

    International Keynoter, Emotional Wellness Expert, and Trauma-Informed Care Consultant

    Founder/CEO of Wise Choice Counseling and Consulting Services

    Adrienne Wise is an international keynote speaker, wellness expert, and trauma-informed care specialist and has over 15 years experience working professionally in behavioral health. She is the CEO of Wise Choice Counseling and Consulting Services, a global company that helps organizational leaders, including government employers, build courage, confidence, and connections in the workplace. She helps the public sector understand that employee emotional wellness can have a tremendous impact on not only their productivity but also their organization’s ability to thrive and be successful. Wise helps agency leaders reduce staff burnout, increase staff morale, develop leadership skills, transform policies and procedures, and more. She is widely regarded as one of the most influential voices in motivational speaking today. Her work has been featured by news and media such as ABC, NBC, FOX, CBS, talk shows, and magazines.

    Michelle Kobayashi

    Principal Research Strategist


    Michelle Kobayashi has been a thought-leader in the field of survey research and evaluation for more than 30 years. She has written numerous books and articles on the subject. As a community survey expert with experience working in local government, she travels the country to speak professionally and lead workshops about resident surveys, performance measurement, strategic planning and more. Kobayashi helps lead the innovation efforts of National Research Center at Polco, and keeps Polco at the cutting edge of the survey industry.

    Angelica Wedell

    Director of Communications


    Communications Director Angelica Wedell has worked in multimedia communications for over ten years and is an Online Marketing Certified Professional (OMCP). She enjoys leading the communications efforts and strategies of Polco, networking and speaking professionally at conferences and events across the country, leading content initiatives for Polco and partner syndicates, and producing and co-hosting The Civil Review Podcast. Wedell is award-winning, served as a curriculum advisor for Colorado State University (CSU) Journalism and Media Communication, and has been named among the top 100 local government influencers by Engaging Local Government Leaders (ELGL). Wedell believes local governments need reliable civic data and community engagement to make evidence-based decisions and improve everyday residents' quality of life.

  • Contains 95 Component(s), Includes Credits

    This course is open from September 19, 2023, 2023 to December 19, 2023.

    Welcome to the PSHRA Public Sector HR Essentials Program!

    The course is designed to meet the unique needs of the public sector HR professional.

    image Do you want to become an IPMA-HR Certified Professional (IPMA-CP)?  

     Look no further as you have come to the right place!

    This is a public sector focused credential for qualified HR professionals in an entry-or mid-level career position. 

    As a foundational course, the Public Sector HR Essentials Program covers all the major areas of a public sector human resources operation outlined in the following eight modules:

    • Public Sector HR Basics
    • Recruitment
    • Selection
    • Classification/Compensation
    • Benefits
    • Labor and Employee Relations
    • Equal Employment Opportunity & Diversity
    • Organizational Development

    Engage with your Classmates:

    You are required to comment on at least two of your classmates post for each assignment and attend at least 2 of the 3 Q&A sessions (via Zoom).  The Q&A schedule will be sent to you separately via e-mail.

    Please click on the "Course Materials" tab above to download the following materials:

    • Course E-book

    Provided in a flexible online format, you can expect to complete each module at your pace over a period of 2 weeks (unless marked accelerated). You will benefit from the expertise of top public sector HR professionals who understand the unique issues, challenges and opportunities of human resources in the government environment. 

    Upon completing all 8 modules, you will receive a certificate of completion and are one step closer to IPMA-CP certification.

    IPMA-CP Certification: Upon conclusion of Module 8, after completing all the exercises and attempting the practice exams, you will automatically receive a certificate of completion.  This does NOT confirm IPMA-CP certification.  At the beginning of the course, an exam declaration was provided to state whether you wish to take the IPMA-CP certification exam.  You will be asked to give acknowledgement at the beginning of the exam, which states the exam is closed book and copyrighted. 

    Certification Exam:   The IPMA-CP exam can be accessed as part of your course package under "IPMA-CP Exam".  You must activate your exam with the green "Activate" button as of the last day of the course.  Once activated, your 45 day window to study and take the exam will begin.  Should you let the 45-day period lapse, there will be an additional $100 fee to test (subject to change).  You will login to to view your exam as you did with your course.

    As a foundational course, the Public Sector HR Essentials Program covers all the major areas of a public sector human resources operation outlined in the following eight modules:

    Module 1: Public Sector HR Basics

    Module 2: Recruitment

    Module 3: Selection (Accelerated - 1 week)

    Module 4: Classification and Compensation

    Module 5: Benefits (Accelerated - 1 week)

    Module 6: Labor and Employee Relations

    Module 7: Equal Employment Opportunity & Diversity

    Module 8: Organizational Development (Accelerated - 10 days)

    Provided in a flexible online format, you can expect to complete each module at your pace over a period of 2 weeks unless marked as accelerated. You are required to comment on at least two of your classmates post and attend at least 2 of the 3 Q&A Sessions.  You'll benefit from the expertise of top public sector HR professionals who understand the unique issues, challenges and opportunities of human resources in the government environment. 

    JasCiel Stamp

    Director of Human Resources & Organizational Effectiveness

    Maryland Health Benefit Exchange

    JasCiel Stamp is a Maryland based human resources professional with nearly a decade of experience. She leverages her “employee first” philosophy to create human resource and organizational effectiveness programs that give businesses a competitive edge. For her, the three P’s of any good HR department are: People, Process, and Perception. With the three P’s at the forefront of any decision making – any HR program can be both ethical and successful!

    JasCiel has a B.A. in Psychology (William Peace University), a M.S. in HR Management (UMGC), and vast experience in the public and private sectors. She’s currently the Director of HR for Maryland Health Benefit Exchange, an HR consultant, and an HR essentials trainer. 

    Accelerated Course Schedule and Syllabus:
    (please read this ENTIRE page for important course information and dates)

    This course was designed specifically for new Human Resource professionals, or those seeking knowledge of other HR disciplines outside of their normal work assignments. The course will cover all of the major areas within a full-functioning Human Resources operation. The information presented is intended to provide a working understanding of each of the following disciplines:

    • Public Sector HR Basics
    • Recruitment
    • Selection
    • Job Classification and Compensation
    • Employee Benefits
    • Labor and Employee Relations
    • EEO and Diversity
    • Organizational Development

    The course is divided into the eight subject areas, or Modules, listed above.  Where appropriate, we have included cross references to material or information contained in other Modules. This reflects the inter-relatedness of each of the functional disciplines within the HR umbrella. 

    Materials used as part of this course include:


    Human Resource Management, Fifteenth Edition (14th Edition will also work)
    Robert L. Mathis and John H. Jackson (must be purchased separately)

    At the beginning of each module, we have listed the reading assignment from the Mathis and Johnson textbook, which is the main text for this course. 

     This online course provides a number of benefits to participants:

    • Flexibility in completing class assignments on YOUR schedule, with the freedom of location and time of day;
    • Opportunity to interact with other HR professionals from around the country;
    • Addresses the needs of all types of learners, and those reluctant to speak in groups are drawn more readily into the discussions. 

    Engage with your Classmates:

    You are required to comment on at least two of your classmates post for each assignment and attend at least 2 of the 3 Q&A sessions (via Zoom).  The Q&A schedule will be sent to you separately via e-mail.

    image Module 1: Public Sector HR Basics 

    (Suggested Study Time: 2 weeks)

    This module provides an overview of the HR function in public organizations, and includes:

    • Understanding the differences between public and private sector HR operations;
    • History of laws that have affected the development of the public sector HR function;
    • Review of the major laws and regulations that govern HR operations;
    • Roles and responsibilities of HR professionals in organizations;
    • Discussion of typical organizational structures;
    • Use of Information Technology to enhance HR operations;
    • Strategic HR operations;
    • Professional HR Organizations;
    • Importance of Ethics in HR.

    image Module 2: Recruitment

    (Suggested Study Time: 2 weeks)

    • Role of workforce planning;
    • Planning and utilizing recruitment strategies;
    • Executive recruitment strategies;
    • Long term recruitment strategies;
    • Importance of background and reference checks;
    • Negotiating with selected candidates;
    • Importance of evaluating recruitment strategies.

    image Module 3: Selection

    (Suggested Study Time: 1 weeks)

    • Selection in the public sector;
    • Merit system considerations;
    • Typical selection methods;
    • Test development and design;
    • Test administration considerations;
    • Scoring methodologies;
    • Use of preference points;
    • Use and management of eligible lists;
    • Other qualification considerations.

    image Module 4: Job Classification and Compensation

    (Suggested Study Time: 2 weeks)

    • Applicable laws and regulations that govern job classification activities;
    • Concepts and principles of job classification;
    • Job analysis techniques;
    • Classification processes;
    • Methods for establishing classification relationships;
    • Importance of classification strategies to other HR disciplines.
    • Translating classification into compensation;
    • Pay for performance;
    • Executive compensation;
    • Importance of compensation strategies to other HR functions. 

    imageModule 5– Employee Benefits:

    (Suggested Study Time: 1 weeks)

    • Benefits terminology;
    • Types, characteristics, and funding of benefits;
    • Selection and negotiation with providers;
    • Budget and cost control;
    • Applicable laws that govern benefit plans;
    • Retirement Plans;
    • Importance of benefits strategies to other HR functions.

    imageModule 6– Labor and Employee Relations:

    (Suggested Study Time: 2 weeks)

    • Applicable laws and regulations that govern labor/employee relations activities;
    • Bargaining units;
    • Collective bargaining models;
    • Forms of collective bargaining agreements;
    • Work interruptions/stoppages;
    • Laws and regulations that affect collective bargaining processes;
    • Discipline procedures;
    • Grievance administration and arbitration;
    • Labor/management relations.

    imageModule 7 – EEO and Diversity:

    (Suggested Study Time: 2 weeks)

    • Laws that govern EEO and Diversity strategies;
    • Regulatory/oversight agencies;
    • EEO concepts and employer’s policies;
    • EEO Uniform Guidelines and selection policies;
    • Discrimination complaints, investigations, and resolution;
    • Reasonable accommodations;
    • EEO reports and monitoring;
    • Importance of diversity programs to other HR functions.

    imageModule 8 – Organizational Development:

    (Suggested Study Time: 10 days)

    • Organizational culture and change strategies;
    • Employee development;
    • Performance management;
    • Progressive discipline and counseling and coaching;
    • Application of organizational development strategies to succession planning.

    Expected Course Completion Date: December 19, 2023.

    Please note: Your IPMA-CP exam must be activated prior to December 19, 2023.

    IPMA-CP Certification Exam:

    Upon completion of the course, you will be able to download your certificate of completion after finishing Module 8.  The certificate of completion is not your official certification credential.  Passing the IPMA-CP certification examination is required to become IPMA-CP certified.   

    The IPMA-CP certification exam is included as part of the course package-2nd item.  The exam is administered online in this platform.   When you are finished with the course (required) and ready to take the exam, there is a green "Activate" button to click on. Only click on the green "Activate Button" when you are ready to activate the 45-day window. 

  • Contains 3 Component(s), Includes Credits Recorded On: 08/31/2023

    Webinar: Maintaining Workplace Safety


    Maintaining a safe workplace is not as easy as it looks. Learn how to establish a safety plan, provide healthy workspaces, and learn about the challenges faced by those who are tasked with this important responsibility.  

    Please join your risk management and safety peers as they discuss Maintaining Workplace Safety on Thursday, August 31st at 1:00 pm EDT.


    • Pamela J. Kershaw, Director of Human Resources & Risk Management, City of Coconut Creek, FL (Moderator)
    • Eric Cloudt, Director, Safety & Environmental Health, San Antonio Water System, TX
    • Laurel Diver, Manager of Human Resources & Risk Management, Lake County Forest Preserve District, Libertyville, IL
    • Michelle L. Ducre, Director of Human Resources/Risk Management, City of Joplin, MO
    • Robert Warren, Manager, Risk and Safety, Trinity River Authority of Texas, Arlington, TX

    (For National PSHRA Members Only)

    Pamela Kershaw (Moderator)

    Director, Human Resources & Risk Management

    City of Coconut Creek, Florida

    Pam is the Director of Human Resources & Risk Management for the City of Coconut Creek in South Florida, where she has served for over 23 years. She holds a Bachelor’s Degree in Psychology and a Master’s Degree in Business Administration and is certified as a Senior Professional In Human Resources (SPHR), an IPMA Senior Certified Professional (IPMA-SCP), and a Labor Relations Professional (CLRP). She is also a long-standing member of PSHRA (formerly IPMA-HR) and executive board member of the South Florida Chapter, where she has served as President and currently serves as the Director of Membership

    Eric Cloudt

    Director, Safety & Environmental Health

    San Antonio Water System, TX

    As Director of Safety & Environmental Health, Eric is accountable for developing, recommending, and implementing policies, programs, and procedures which optimize the health and safety of SAWS and its employees while ensuring compliance with all federal, state, and local laws, regulations, and safety standards.  The Safety & Environmental Health Team consists of 9 Safety Professionals who serve SAWS’ ~1,900 team members.

    Prior to joining SAWS in 2017, Eric was the Senior Director of Supply Chain for CPS Energy.  He had accountability for the Sourcing, Logistics, Fleet, Printing, and Remittance departments for the gas and electric utility.  He joined CPS Energy in 2009.  Prior to his work at CPS Energy, Eric enjoyed a successful 10-year career in Automotive Manufacturing with Takata Seat Belts, Inc. and Bendix Commercial Vehicle Systems.  During his 10-year tenure, Eric held various corporate and operational positions in Accounting, Materials Management, Production Control, Quality Assurance, Quality Engineering, and Plant Management.

    The Del Rio, Texas, native is a 1998 graduate of Southwest Texas State University earning his Bachelor of Business Administration in Accounting.  In 2003 he also successfully obtained his Six Sigma Master Black Belt certification.

    Laurel Diver

    Manager of Human Resources & Risk Management

    Lake County Forest Preserve District

    As the Manager of Human Resources and Risk for the Lake County Forest Preserve District, Laurel Diver oversees all HR and Risk/Safety functions including: employee recruitment, employee benefits, training, risk reduction and safety activities including training and environmental mitigation projects.  A member of the District’s management team, she is involved in initiatives to support the Forest Preserves 100 Year Vision for Lake County. 

    Prior to joining the District, Laurel was the Human Resources Officer for Union Bank & Trust Company. She has a bachelor’s degree in human resources from Winona State University and holds SPHR and SHRM-SCP certifications. 

    Michelle L. Ducre

    Director of Human Resources/Risk Management

    City of Joplin, MO

    My career has been devoted to the public sector (government, healthcare and nonprofit), including more than 16 years in human resources in manufacturing, corporate and nonprofit organizations. I served as staff in the U.S. Senate, Louisiana Lt. Governor's office, a Louisiana Senator's office and in local government in Kansas, and now Missouri. 

    Experience in strategic planning, compensation and benefits, full cycle recruiting and retention, employee relations, fund development, managing self-funded health plan, KPERS retirement, flex spending, developing policies, disaster recovery and more. Throughout my career, I've enjoyed public speaking, writing, and meeting with CEOs, educators and city leaders to address key issues affecting residents in our communities.

    Robert Warren

    Manager, Risk and Safety

    Trinity River Authority of Texas

    Robert Warren is the Senior Manager of the Trinity River Authority of Texas’ Risk Management Division, with over 18 years of in Risk Management and safety.  Prior to joining the Authority, he was Risk Manager for the City of Arlington and the Texas Department of Criminal Justice (TDCJ).  Included in his many responsibilities, Robert manages the Authority’s risk management, safety, property and casualty insurance, physical security, records administration, emergency management, and facility maintenance programs.  Robert has served as a member various board and committees at the state and national level in his official capacity to include:

    • Texas PRIMA board currently is the Chapter Immediate-Past President
    • National PRIMA – Education Committee, Leadership Development Committee, Chapter Membership and Engagement Committee
    • Water Environment Association of Texas (WEAT) – Safety, Cyber & Infrastructure Committee Co-Chair
    • American Water Works Association – Health, Safety & Environmental and Emergency Preparedness & Security committees
    • American Society of Safety Professionals (ASSP) - Public Sector Practice

    Robert was named Risk Manager of the Year by Texas PRIMA in 2017 and was recently awarded the Chapter Service Award at the National PRIMA Conference.   Robert holds a Master’s Degree in Occupational Safety and Health and a Bachelor’s degree in Business Administration as well as the Certified Risk Manager (CRM), and PSHRA-HR Senior Certified Professional (IMPA-SCP) designations. 

  • Contains 3 Component(s), Includes Credits Recorded On: 08/24/2023

    This webinar is scheduled for August 24, 2023.


    Please join us for an interactive presentation on change where you will be given 6 simple steps to help you prepare for the changing workplace.

    This interactive webinar will focus on post-pandemic changes that include:

    •          Hybrid work environments

    •          High levels of employee turnover

    •          Concerns with employee satisfaction and engagement

    Change is part of every agency. Unfortunately, change is hard for almost everyone. When not done correctly, change increases levels of worry, fear, and uncertainty.

    However, when HR leaders strategically plan and prepare for the hard side of change, there can be improved communication, increased productivity, reduced stress, and improved decision making.  This webinar will provide Six Strategic Steps for planning and preparing for change.  Participants will receive a call to action to develop a plan to overcome employees’ resistance to change.

    To learn more, please join us on August 24th at 1:00 pm EDT.


    Dr. Kelly D. Drummond, SHRM-CP, PHR, CPC, CEQ-I 2.0

    HR Director with the City of Knoxville in Knoxville, Tennessee

    Dr. Drummond will also be speaking at the 2023 PSHRA Conference and her presentation is titled "Lessons Learned to Sustain HR Professionals" (Wednesday, October 4th).

    (For National PSHRA Members Only)

    Kelly Drummond

    Director, Human Resources

    City of Knoxville

    Dr. Kelly Drummond is a certified professional in Human Resources through the HR Certification Institute and the Society for Human Resource Management. As the current Director of Human Resources with the City of Knoxville, Kelly administers the compensation/classification system, talent acquisition, pre-employment processes, employee training, employee relations, succession planning, and assist directors in employee discipline. Prior to this role, she worked as the Vice President of Human Resource and Leadership Development with the Boys & Girls Clubs of the Tennessee Valley and the Executive Director of Human Resources for Knox County Schools. She also served as a national trainer for Boys & Girls Clubs of America and facilitated national trainings on leadership, human resources development, employee motivation, and personal effectiveness.

    Dr. Drummond currently serves as an instructor at the UT Center for Professional Education. She also facilitates the SHRM Certification course at Roane State Community College. Kelly holds a doctorate degree in Education with a concentration in Human Resource Development from Lincoln Memorial University.  Dr. Drummond focuses on employee satisfaction, employee engagement, and employee retention. Dr. Drummond is also a certified professional leadership coach.

    Kelly is a commission member for the Tennessee Commission on Children, board member of the Wesley House, and a member of the Community Health Council. Dr. Drummond’s passion project is My Soul In Bloom – a Professional & Personal Development Services for Women.  Kelly is a graduate of the 2011 Class of Leadership Knoxville.

    Kelly has two adult sons, Eric and Jeffrey. But her baby is her 10 year old Pekachi – Leo Mufasa.

  • Contains 3 Component(s), Includes Credits Recorded On: 07/31/2023

    This webinar is scheduled for July 31, 2023.


    Do you have a difficult and important conversation that you have put off or don’t know how to get started? This workshop will introduce the GROW model of coaching that can result in higher levels of leadership effectiveness, trust, & commitment that supports the organization’s objectives. You will learn how to apply the GROW Coaching Model, walk away with resources, and skills to confidently have that difficult and important conversation and ways to build a coaching culture with your team.  Please join us on Monday, July 31st at 1:00 pm to learn more.

    Speaker:  Dr. Bernadette Costello, Managing Partner, BCC Consulting

    (For National PSHRA Members Only)

    Dr. Bernadette Costello

    Managing Partner

    BCC Consulting

    Bernadette Costello is the Managing Partner for BCC Consulting. The foundation of her coaching and consulting practice is “You are Exactly Where You Are Supposed To Be.” Affirming where you are is the first step in any transformation. Transformation is like looking into a labyrinth: a path for discovery, understanding & clarity. One way in & one way out-there are no dead ends. That symbolism expresses Bernadette’s approach to coaching, consulting, learning and the sacred space created with clients to support their journey.  Bernadette has over 25 years of talent development, coaching, consulting, and leadership experience in human resources and talent development in the public, non-profit, and higher education sectors. She is also an adjunct faculty member in the George Mason University’s School of Business and Schar School of Policy and Government. Sheis certified in several assessment tools which include Myers Briggs, DiSC, EQi,and Appreciation in the WorkplaceMBA. Bernadette received a Bachelor of Social Work from SIUE, a Masters inPublic Administration from the University of North Carolina at Chapel Hilland a doctorate in Higher Education fromGeorge Mason University. She is an ACC certified coach, an Energy LeadershipIndex Master Practitioner and holds a SHRM-SCP certification.