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Contains 3 Component(s), Includes Credits Includes a Live Web Event on 05/14/2026 at 1:00 PM (EDT)
Future Forward Series: Redesigning Work: Workforce Agility, Flexibility, and the Next Generation of Public Service
Please join us on Thursday, May 14th at 1 PM ET for an engaging dialogue on workforce redesign for the next generation of public service. This webinar will be the second in PSHRA’s exciting new three-part series called Future Forward Webinar Series 2026.
We have assembled a panel of rising and seasoned public sector HR professionals to discuss how HR can drive the move to more agile, people-focused workforce models.
We have assembled a panel of rising and seasoned public sector HR professionals to discuss how HR can drive the move to more agile, people-focused workforce models. It is the expectation of all workers, especially early and middle career professionals, that are redefining how public sector agencies approach work, performance, and leadership. This is your chance to get ready for this generational shift.
Future Forward Webinar Series 2026—in celebration of PSHRA's 120 years of connecting p
Future Forward Webinar Series 2026—in celebration of PSHRA's 120 years of connecting public sector HR professionals with the insights, education and expertise needed for success. This three-part series will focus on AI, redesigning work, and trust.
Moderator: Dr. Milton Perkins, Ph.D., SHRM-SCP, SPHR, CF-APMP, CPC, Human Capital Solutions Architect, Public Speaker, Edutainer
Panelists:
- Shelvia Ashford, PSHRA-SCP, Senior Employee Relations Consultant, Wake County, NC
- Bob Nogueira, SPHR, SHRM-SCP, Chief People Officer, Colorado Governor's Office of Information Technology
- Hiba Khouri, HR Generalist, City of Allentown Human Resources, PA
PSHRA® Webinars are a member benefit. Available to non-members for a nominal fee.
Making public sector work better®.
Milton J. Perkins, PhD,, SHRM-SCP, SPHR, CF-APMP, CPC
HR Chief Solutions Architect, Educator, Public Speaker
Dr. P has an extensive track record providing insight and overseeing activities related to assessing environments, design, developing, implementing and measuring human capital solutions (talent acquisition, total rewards, performance management, employee engagement/retention, learning & development) aligned with organizational goals and objectives. Most recently he performed these duties as the SVP, ActOne Government Solutions, where he led all efforts for innovative human capital solutions and staffing solutions for
for FED/SLED capture and fulfillment, private-sector, public school, and non-profit clients, worldwide. He is a AI in HR, Workplace Culture, Workforce Planning, HR Strategy, and People Analytics content SME for organizations such as the Society for HR Management (SHRM) and the Public Sector HR Association (PSHRA).
With nearly four decades in the human capital profession, Dr. P has a tremendous wealth of advisory, practical, research, teaching, and consulting experience developing innovative organizational outcomes through people. He has been a CHRO, VP HR, CDO, and Global Talent Management Leader, Talent Acquisition Leader, and is a senior faculty member for SHRM and PSHRA. He has lectured and spoken on various human capital topics (the business of humans, AI in HR, people analytics, HR essentials, HRBP, inclusive workplace culture, HR strategy, bias in the workplace, credible communication for HR, and employee engagement, to name a few), worldwide, at conferences, corporate events, and on podcasts, virtually and in person.
He has a Ph.D. in Management, an MS in Human Resources Management, and a BS in Management & Computer Information Systems. He is certified in the following areas: IAML Employment Law, SHRM-SCP, HRCI-SPHR, CF-APMP, and NAPS-CPC, and he has
SHRM specialty credentials in DEIA, Human Capital Management Qualified Advising, Leading Workplace Investigations, AI, and People Analytics. Kindle Direct Publishing released his upcoming book, ‘Scratching the DARNSCARSS of Diversity’ in April 2024. He is a member of the Kings and Queens of DEI™, and a frequent co-host of various podcast such as, The AppleOne Show.
Shelvia Ashford
Senior Employee Relations Consultant
Wake County, NC
Shelvia Ashford is the Senior Employee Relations Consultant at Wake County. With 20 years of experience in Human Resources, primarily within state and local government. Shelvia is a dedicated HR leader, trainer, and consultant. She also serves as a trainer with the National Public Sector Human Resources Association (PSHRA), contributing her expertise to the development of HR professionals nationwide. In addition, she serves on the Board of Directors for the NCPSHRA (North Carolina Public Sector Human Resources Association).
Shelvia holds a master’s degree in human resource management from Western Carolina University (2024) and a bachelor’s in business administration and organizational development from Mount Olive College (2013). She is highly credentialed and has earned several industry-recognized certifications, including:
Certifications & Credentials
- PSHRA-SCP (Senior Certified Professional) – Public Sector Human Resources Association
- PSHRA Public Sector Executive Leadership Instructor
- Certified Executive Leadership
- NC Notary
She is the owner of the recently started business, “Led to Lead LLC, a professional development company founded in 2023. Led to Lead provides the necessary tools and resources for employees or individuals so that they may be effective & successful in their roles.
Beyond her professional endeavors, Shelvia enjoys traveling, relaxing at the beach, building relationships, and spending quality time with family
Bob Nogueira, SPHR, SHRM-SCP
Chief People Officer
Colorado Governor's Office of Information Technology
Bob Nogueira joined OIT in July 2019 as Chief People Officer, bringing over 30 years of experience leading organizations in internet start-ups, nonprofits, and international corporations. Bob’s leadership encompasses call centers, human resources, employee communications, leadership development, and nonprofit boards of directors. Bob is an adjunct faculty member in the Communication Management and Organizational Leadership graduate programs at the University of Denver.
Bob’s past senior leadership positions include roles with Comcast, Kaiser Permanente, Qwest Communications, and Merrill Lynch. He founded Nogueira Consulting & Coaching LLC in 2018 and has become a sought-after executive coach, public speaker, and consultant. Bob was a gubernatorial appointee to the Colorado Workforce Development Council for three years. As a community influencer, Bob chaired the board of directors for Colorado Health Network and was a board member for Spark the Change Colorado. As co-chair of the Career Services Board, Bob was one of five mayoral appointees to oversee the City and County of Denver’s Office of Human Resources. He holds accreditation in human resources, executive coaching, change management, and several individual development and team effectiveness tools and methodologies. With a passion for inspiring others to confidently engage and discover "what’s next", Bob’s infectious energy and curiosity amplifies the development and work of individuals and teams.
Bob earned his undergraduate degree in Communications from Kean University of New Jersey and his graduate degree in Communication Management & Organizational Leadership from the University of Denver. Born and raised in New York City, Bob has called Colorado home since 1992. He and his partner, Russ, live in Denver with their rescue dog, Cooper. Bob enjoys collecting memorable experiences through volunteering, travel, theater, music, learning, and teaching. As a (perhaps) too loyal Colorado Rockies fan, Bob considers Coors Field an aspirational second home.
Hiba Khouri
HR Generalist
City of Allentown Human Resources, PA
Hiba Khouri is an HR Generalist with the City of Allentown, Pennsylvania. At the City she supports Fire, Police, EMS, and Civil Service. Her work spans civil service compliance, labor relations, employee relations, workforce planning, and policy development, with a strong focus on transparency, accountability, and operational effectiveness.
Hiba was part of the team that successfully negotiated the City’s Fire collective bargaining agreement a full year in advance which gained her hands-on experience in balancing workforce flexibility, organizational needs, and long-term sustainability. She has also completed the Bloomberg Harvard City Leadership Initiative, which further shaped her interest in leadership, organizational design, and the future of public service. As an HR professional, Hiba brings a confident, forward-thinking perspective to redesigning work in the public sector. She is deeply interested in how public agencies can adapt to the expectations of the next generation while maintaining trust, structure, and public accountability. She is committed to continuous growth and meaningful impact in public service.
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Contains 8 Component(s), Includes Credits Includes Multiple Live Events. The next is on 04/30/2026 at 11:30 PM (EDT)
This class will start on April 21, 2026 and end on May 5, 2026
Welcome!
Thank you for your Power Learning Series registration. We are so excited you have looked to PSHRA® to help you grow in your career.
The Power Learning Series offers you a new way to grow your skills without the time commitment of a full course.
Through a mix of instruction, applied frameworks, case studies, and guided analysis, learners will strengthen their ability to interpret policy, assess ethical risks, navigate conflicting pressures, and promote cultures rooted in trust and public service values.
Learning Objectives
By the end of the course, participants will be able to:
- Explain core ethical principles and theories and apply them to HR and public-sector decision-making.
- Identify ethical risks and integrity challenges within HR processes, including recruitment, promotion, performance management, and policy administration.
- Interpret and apply codes of ethics and standards of conduct within a public-sector HR context.
- Strengthen organizational ethical culture using HR tools related to hiring, onboarding, leadership development, and accountability.
- Use structured ethical decision-making frameworks to analyze and respond to complex dilemmas.
- Recognize conflicts of interest, policy inconsistencies, and areas of vulnerability within HR systems and recommend corrective steps.
- Promote transparency, fairness, and good governance in HR operations and organizational leadership.
- Effectively advise leaders on ethical considerations, policy implications, and risk mitigation strategies.
The course will be delivered over three-weeks with one-hour weekly online meetings.
Recertification Points: PSHRA-5 and HRCI-5
Don’t hesitate to contact us - PSHRA – Debbie Tankersely-Snook, Associate Director, Member Programs, Membership - meetings@pshra.org.
Making public sector work better®.
Course Syllabus
Please let us know if you run into any problems or have questions as soon as possible. We want to make sure you are to have the best possible learning experience.
Course Material (All you need is on your dashboard)
- Detailed Course Syllabus
- Ethics and Policy Participant Handbook
- Ethical Decision-Making
- Framework-Cheat Sheet
Course Design:
The course will be delivered over three-weeks with three one-hour sessions per week. You will receive details about the dates, times, and the URL for your course meetings
Time Commitment:
Plan for 1 hour for each online lesson to read, complete activities, and prepare for course meetings. Individuals have varying learning paces, so it might take more or less time for each person. We recommend completing lessons a day or two before the course meeting to allow time for reflection on what you've learned and the development of your plans.
Course Meeting Session Schedule (subject to change):
- Start Date: 4/21/2026
- Completion Date: 5/5/2026
- Meeting 1: 4/21/2026 - 11:30 - 12:30 pm ET
- Meeting 2: 4/30/2026 - 11:30 - 12:30 pm ET
- Meeting 3: 5/5/2026 - 11:30 - 12:;30 pm ET
Course Content:
Module 1 — Foundations of Ethics in Public Sector HR
Topics Covered
- Why ethics matter in government HR
- Major ethical theories and practical applications
- Public-service values and professional responsibility
- HR as steward, strategist, and guardian of trust
Module 2 — Professional Standards & Codes of Conduct
Topics Covered
- Purpose and structure of HR codes of ethics
- Core principles: fairness, impartiality, confidentiality, transparency
- Ethical leadership behaviors and modeling expectations
- Documentation and rationale in ethical decision-making
Module 3 — Ethical Risks & Integrity Challenges in HR
Topics Covered
- Risks in hiring, promotion, and classification decisions
- Favoritism, undue influence, and political pressure
- Conflicts of interest and divided loyalties
- Misuse of authority and breaches of trust
- Systems weaknesses that enable misconduct
- Subtle or “quiet” forms of unethical behavior
Module 4 — Building Ethical Culture & Governance Structures
Topics Covered
- HR’s role in shaping organizational culture
- Governance mechanisms and internal controls
- Transparency practices and reporting pathways
- Whistleblowing, psychological safety, and anti-retaliation norms
- Leadership impact on ethical climates
Module 5 — Ethical Decision-Making Frameworks (Applied Practice)
Topics Covered
- Structured reasoning processes
- Assessing stakeholders, principles, and consequences
- Applying policies and values to real situations
- Navigating ambiguity and competing obligations
- Hands-on scenario walkthroughs
- Developing confidence in ethical judgment
Module 6 — Policy, Accountability & Public Trust
Topics Covered
- Designing clear, enforceable HR policy
- Aligning policy with ethical expectations
- Accountability structures and compliance practices
- Managing gray areas and policy gaps
- The relationship between ethical HR and public confidence
Certificate of Attendance: You will earn a Certificate of Completion upon completion of the course.
Making public sector work better®.
Patrick Henley, DBA, SPHR, SHRM-SCP
Dr. Patrick Henley is the Director of Human Resources & Risk Management at Cobb County-Marietta Water Authority, where he has led transformative efforts in leadership development, risk strategy, and organizational planning. With over 22 years of HR leadership experience, Patrick is known for blending strategic insight with a people-first approach. He holds a Doctorate in Business Administration, an MBA, and a BS in Psychology, and is certified as both an SPHR and SHRM-SCP. Patrick is also an award-winning HR professional, recognized for excellence in Learning & Development, Total Rewards, and Diversity & Inclusion. A passionate educator, he teaches HR and Business courses at the college level and frequently speaks at industry conferences. His work focuses on aligning people strategy with business outcomes through continuous improvement and leadership excellence.
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Contains 3 Component(s), Includes Credits Includes a Live Web Event on 04/30/2026 at 1:00 PM (EDT)
Coaching vs Mentoring - Developing Others with the Right Approach
Join us on Thursday, April 30, at 1 PM ET to explore the difference between coaching and mentoring and how leaders can use both approaches to develop their teams effectively. Participants will learn where these two leadership tools overlap, how they differ, and when each is most appropriate.
Coaching focuses on helping others think through challenges and improve performance through powerful questions, while mentoring draws on experience to guide long-term growth and development.
You’ll will leave with practical tips you can immediately apply to strengthen conversations, build capability in others, and create a culture of continuous learning. By the end, participants will better understand how to flex between coaching and mentoring to bring out the best in the people they lead.
Speaker: Kristen Reeder, Coach, Legacy Leadership Coaching
PSHRA® Webinars are a member benefit. Available to non-members for a nominal fee.
Making public sector work better®.
Kristen Reeder
Coach
Legacy Leadership Coaching
Kristen Reeder is the founder of Legacy Leadership Coaching, a leadership development and HR consulting company. Previously she served as the Human Resources Director for the City of Auburn. Kristen earned her undergraduate degree in Human Resource Management and her graduate degree in Management, Strategy and Leadership. Kristen has worked in the Human Resources field for over 25 years with fourteen of those being in various industries in the private sector and the eleven in the public sector. Kristen currently serves as the Executive Director for Leadership Lee County and serves as Past Chair for the Public Sector Human Resources Association- Alabama Chapter. She also holds the following professional certifications: IPMA-SCP, SHRM-CP, AAPPA-CS and PHR and she is a certified Maxwell Team Member as well as a certified DISC trainer. Kristen has spoken at several state and local conferences on a variety of topics including leadership, communication, teamwork, and engagement. Kristen has also been able to equip and empower leaders through team development workshops and executive coaching. She loves being a part of the Lee County community and raising her three children there alongside her husband, Casey.
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Contains 7 Component(s), Includes Credits Includes Multiple Live Events. The next is on 04/22/2026 at 12:00 PM (EDT)
This class will start on April 22, 2026 and end on May 6, 2026
Course Syllabus
Please let us know if you run into any problems or have questions as soon as possible. We want to make sure you are to have the best possible learning experience.
Target Audience:
- Mid-level HR professionals in the public sector
- Compensation and classification specialists
- HR leaders seeking to modernize rewards strategies
- Agency managers responsible for performance management
- An Intermediate Level Course
Course Design:
- Three Live Virtual Sessions over three weeks
- Pre-Session Readings & Assignments
- Instructor-Led Discussions
- Peer Sharing and Case-Based Application
Time Commitment:
Plan for 1 hours for each online lesson to read, complete activities, and prepare for course meetings. Individuals have varying learning paces, so it might take more or less time for each person. We recommend completing lessons a day or two before the cohort sessions to allow time for reflection on what you've learned and the development of your plans. All course materials are included on your course dashboard (no textbook is required).
Course Meeting Schedule (subject to change):
- Start Date: 4/22/2026
- Completion Date: 5/6/2026
- Course Meeting 1: 4/22/2026 - 12:00 - 1:00 PM ET
- Course Meeting 2: 4/29/2026 - 12:00 - 1:00 PM ET
- Course Meeting 3: 5/6/2026 - 12:00 - 1:00 PM ET
Course Content:
Before Session 1 -- Attendees to submit (rewardsystems@sbcglobal.net) their most critical issues related to compensation management and complete readings for Session 1.
SESSION 1 — Instructor will review attendee submissions of issues - Topic: Evaluating the agency's context and formulating its value proposition: Compensation Philosophy and Compensation Strategy
Before Session 2 -- Attendees to draft and submit (rewardsystems@sbcglobal.net) their compensation philosophy and complete readings for Session 2
SESSION 2 — Instructor will review submitted compensation philosophies - Topic: Compensation planning and Compensation program design
Before Session 3 -- Attendees submit (rewardsystems@sbcglobal.net) questions and more information on Module 2 material. Plus related insights or questions Readings for Sessions 3
SESSION 3 — Instructor will review submitted - Topic: Administrating compensation programs: Evaluating compensation programs.
Recommended Readings: The readings provide a more in-depth discussion of the topics
- Session 1 - Rewarding Performance in Public Sector Organizations and Compensation Philosophy
- Session 2 - Effectively Managing Pay Budgets, Pay Structure and Pay Rates and Public Eye Article: Pay Equity
- Sessions 3 - Recognition as Rewards, Base Pay Management, and Evaluating Rewards Management Systems
Certificate of Attendance: You will earn a Certificate of Completion upon completion of the course.
Making public sector work better®.
Dr. Robert Greene
Consulting Principal
Pontifex Consulting
Bob is a Consulting Principal with Pontifex Consulting and faculty for DePaul U. in their MSHR and MBA programs. He has four decades of experience, has published four books and authored over 300 articles. He was a principal designer for the SPHR and PHR certifications for SHRM and the CCP and GRP certifications for World at Work. He was the first recipient of the Keystone Award for attaining the highest level of excellence. He holds the CCP, CBP, GRP, SHRM-SCP, SPHR and GPHR certifications.
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Contains 14 Component(s), Includes Credits Includes Multiple Live Events. The next is on 04/17/2026 at 1:30 PM (EDT)
This course is open from April 14, 2026 - May 29, 2026
Public Sector HR Executive Leadership Certificate Program Syllabus
Please let us know if you run into any problems or have questions as soon as possible. We want to make sure you have the best possible learning experience.
Course Materials (All you need is your dashboard):
- Executive Leadership Certificate Program Workbook (PDF and Word Versions)
- HR20/20 Report
Meetings and Discussions:
- Course Cohort Meetings take place in Zoom Events – You will access them through your course "Content Tab."
- Course Discussion Board take place in Your Course’s Engage Community – You will access the Engage Community through your course "Content Tab."
Course Design:
The course spans six weeks with 4 cohort meetings and follows a specific timeline with a sequence of lessons and cohort sessions.
Time Commitment:
Plan for 2 hours for each online lesson to read, complete activities, and prepare for cohort sessions. Individuals have varying learning paces, so it might take more or less time for each person. We recommend completing lessons a day or two before the cohort sessions to allow time for reflection on what you've learned and the development of your plans. All course materials are included on your course dashboard (no textbook is required).
Course Cohort Session Schedule (Subject to Change):
Course Start: 4/14/2026
Course End: 5/29/2026
Cohort #1 – 4/17/2026 - 1:30 PM - 3:00 PM ET
Cohort #2 – 5/1/2026 - 1:30 PM - 3:00 PM ET
Cohort #3 -- 5/15/2026 - 1:30 PM - 3:00 PM ET
Cohort #4 -- 5/29/2026 - 1:30 PM - 3:00 PM ET
Course Schedule:
Week 1:
Online Lesson (self-paced)
Lesson 1: Introduction
Course Introduction.
Week 2:
Online Lesson (self-paced)
Lesson 2: Assess Your Skills Through the Critical Lenses
Learn more about business acumen; innovation; strategic orientation; and diversity, equity, inclusion, and accessibility.
Cohort Session (virtual)
Session 1: Introduction and Assess Your Skill Set
Reviewing and discussing the content from the first two lessons.
Week 3:
Online Lesson (self-paced)
Lesson 3: Assess Your Skills Through the Areas of Focus
Learn more about leadership, culture, talent, technology, and communication.
Week 4:
Online Lesson (self-paced)
Lesson 4: Your Role as a Trusted Advisor
Learn about executive presence, leading with empathy, and how to build trust to drive collaboration.
Cohort Session (virtual)
Session 2: Area of Focus Skills and Being a Trusted Advisor
Reviewing and discussing the content from the third and fourth lesson.
Week 5:
Online Lesson (self-paced)
Lesson 5: Creating a Personal Development Plan
Take all that you've learned in the online lessons and cohort sessions and create a personal development plan.
Week: 6
Online Lesson (self-paced)
Lesson 6: Leveraging Your Skills
Create a plan to influence agency strategy and short-term projects based upon the skills learned in this course.
Cohort Session (virtual)
Session 3: Personal Development Plan and Leveraging Your Skills
Reviewing and discussing the content of the fifth and sixth lessons.
Certificate of Attendance earned upon course completion.
Making public sector work better®.
Braxton T. Casey, MPA, PSHRA-SCP, SHRL
People Operations Manager
Braxton Casey is the principal consultant of Thrive Management Solutions, LLC, a small business where his staff provides HR training and development, career coaching, and consulting services. He also offers various organizational development services with his 20+ years of Federal HR, Leadership, and Business Operations experience.
Braxton is a proud Fayetteville State University graduate with a Bachelor's degree in Political Science, a Master's in Public Administration, Doctoral studies at George Washington University, and several HR certifications. He is a certified member of the Professional Association of Résumé Writers & Career Coaches, the Association for Training and Development, the Society for Human Resource Management, Harvard Business Analytics, the Human Capital Institute, and the International Public Management Association for Human Resources (now PSHRA).
Braxton is a graduate of the Harvard Business Analytics Program (HBAP) and the SHRM People Analytics Program.
Braxton's mission is to be a resource for professional transformation and motivation through training, coaching, and consulting.
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Contains 20 Component(s), Includes Credits Includes Multiple Live Events. The next is on 04/17/2026 at 11:00 AM (EDT)
This class will start on April 14, 2026 and end on June 30, 2026
PSHRA’s Public Sector HR Essentials Certificate Course Syllabus
Please let us know if you run into any problems or have questions as soon as possible. We want to make sure you have the best possible learning experience.
Course Material (All you need is on your dashboard):
- PSHRE Workbook (PDF and Word Versions)
- Public Sector HR Essentials Lessons Summary
- HR20/20 Report
Meetings and Discussions:
- Course Cohort Meetings take place in Zoom Events – You will access them through your course "Content Tab."
- Your Course’s Engage Community (for discussions) – You will access the Engage Community through your course "Content Tab."
Course Design:
The course spans ten weeks and follows a specific timeline with a sequence of lessons and cohort sessions.
Time Commitment:
Plan for 2 hours for each online lesson to read, complete activities, and prepare for cohort sessions. Individuals have varying learning paces, so it might take more or less time for each person. We recommend completing lessons a day or two before the cohort sessions to allow time for reflection on what you've learned and the development of your plans. All course materials are included on your course dashboard (no textbook is required).
Course Cohort Session Schedule (subject to change):
- Start Date: 4/14/2026
- Completion Date: 6/30/2026
- Cohort Session 1: 4/17/2026 - 11:00 - 12:30 pm ET
- Cohort Session 2: 4/29/2026 - 11:00 - 12:30 pm ET
- Cohort Session 3: 5/19/2026 - 11:00 - 12:30 pm ET
- Cohort Session 4: 6/2/2026 - 11:00 - 12:30 pm ET
- Cohort Session 5: 6/16/2026 - 11:00 - 12:30 pm ET
- Cohort Session 6: 6/24/2026 - 11:00 - 12:30 pm ET
Course Schedule:
Week 1 - Introduction
Cohort Session 1: Introduction
Week 2 - Lesson 1: Public Sector Basics
Week 3 - Lesson 2: Recruitment
Cohort Session 2: Public Sector HR Basics & Recruitment
Week 4 - Lesson 3: Selection
Week 5 - Lesson 4: Classification and Compensation
Cohort Session 3: Selection, Classification & Compensation
Week 6 - Lesson 5: Benefits
Week 7 - Lesson 6: Labor and Employee Relations
Cohort Session 4: Benefits and Labor Management Relations
Week 8 - Lesson 7: Equal Employment Opportunity and Diversity
Week 9 - Lesson 8: Organizational Development
Cohort Session 5: Equal Employment Opportunity & Diversity, Organization
Week 10 - Lesson 9: Course Summary
Cohort Session 6: Course Summary and Wrap-up
Certificate of Attendance earned upon course completion.
Making public sector work better®.
Dr. Bernadette Costello
Managing Partner
BCC Consulting
Bernadette Costello is the Managing Partner for BCC Consulting. The foundation of her coaching and consulting practice is “You are Exactly Where You Are Supposed To Be.” Affirming where you are is the first step in any transformation. Transformation is like looking into a labyrinth: a path for discovery, understanding & clarity. One way in & one way out-there are no dead ends. That symbolism expresses Bernadette’s approach to coaching, consulting, learning and the sacred space created with clients to support their journey. Bernadette has over 25 years of talent development, coaching, consulting, and leadership experience in human resources and talent development in the public, non-profit, and higher education sectors. She is also an adjunct faculty member in the George Mason University’s School of Business and Schar School of Policy and Government. Sheis certified in several assessment tools which include Myers Briggs, DiSC, EQi,and Appreciation in the WorkplaceMBA. Bernadette received a Bachelor of Social Work from SIUE, a Masters inPublic Administration from the University of North Carolina at Chapel Hilland a doctorate in Higher Education fromGeorge Mason University. She is an PCC certified coach, an Energy LeadershipIndex Master Practitioner and holds a SHRM-SCP certification.
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Contains 3 Component(s), Includes Credits Includes a Live Web Event on 04/16/2026 at 1:00 PM (EDT)
Building Sustainable Leadership Pipelines in Public Sector HR
Join us on Thursday, April 16th, at 1 PM ET for an engaging webinar where our panel of human resources leaders will guide you on building structured leadership pathways. You will learn how to support workforce planning and ensure your agency is ready for future leadership challenges.
Topics Include:
- Identifying high-potential employees
- Emerging leader development
- Addressing workforce gaps due to attrition
You'll leave with practical strategies you can use right away.
Moderator: Devin Myrick, Director of Government & Community Relations, DSCM, Code Studies, Department of Building and Safety, Los Angeles, CA
Panelists:
- Courtney Cangemi, MSHM, PSHRA-SCP, PHR, SHRM-CP, Director of Human Resources, Department of Human Resources, Gallatin, TN
- June Reid, Ph.D., Assistant Director of Margate, FL
PSHRA® Webinars are a member benefit. Available to non-members for a nominal fee.
Making public sector work better®.
Devin Myrick, PSHRA-SCP
Director of Government & Community Relations, DSCM, Code Studies
Department of Building and Safety, Los Angeles, CA
I began my career with the City of Los Angeles in 2002 as a Public Works Assistant Inspector. Over the years, I advanced through the ranks to Building, Senior, Principal, and Chief Inspector before being promoted to Assistant Deputy Superintendent of Building. Since becoming a manager in 2018, I have worked closely with personnel and HR-related leadership on workforce and organizational matters. I have been a PSHRA Senior Certified Professional (SCP) since 2020. Prior to that, I attended BYU and CSUN where I studied journalism.
Courtney Cangemi, MSHRM, PHR, SHRM-CP, PSHRA-SCP
Director of Human Resources
City of Gallatin, TN
Originally hailing from Eastern PA and currently residing outside of Nashville, TN, Courtney has spent much of the last decade in public sector HR management in 2 different states. Her passion is the intersection of people and technology, focusing on process improvement, servant leadership, and “working smarter.” Her current role as the HR Director for the City of Gallatin allows her to serve the employees and managers that serve the citizens of “Gracious, Growing Gallatin,” with the emphasis on service which is part of her personal mission. Another focus of her personal mission is to shed light on the value of neurodiversity and neurodiverse individuals in the workplace.
June Reid, Ph.D.
Assistant Director
City of Margate, FL
June has been a Human Resources Professional for over 20 years. She has worked in various government entities and is currently the Assistant Director of Human Resources for the City of Margate. June earned a Ph.D. in Management and is a part-time faculty member with the University of the West Indies and Colorado State University Global campuses.
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Contains 7 Component(s), Includes Credits Includes Multiple Live Events. The next is on 04/13/2026 at 3:30 PM (EDT)
This class will start on April 13, 2026 and end on April 28, 2026
Welcome!
Thank you for your Power Learning Series registration. We are so excited you have looked to PSHRA® to help you grow in your career.
The Power Learning Series offers you a new way to grow your skills without the time commitment of a full course.
Learners will gain the tools and frameworks to assess the effectiveness of initiatives using both qualitative and quantitative methods. Participants will learn the basics of defining impact, develop skills on how to design evaluations, explore methods to review data, and customize methods to communicate findings to drive strategic decisions and demonstrate value..
Course Objectives: By the end of the course, participants will be able to:
- Design basic evaluation frameworks for HR programs and initiatives
- Collect and interpret qualitative and quantitative data
- Assess cost-effectiveness and communicate results of impacts
- Translate evidence into actionable recommendations
The course will be delivered over three-weeks with one-hour weekly online sessions.
Recertification Points: PSHRA-5 and HRCI-Coming Soon!
Don’t hesitate to contact us - PSHRA – Debbie Tankersely-Snook, Associate Director, Member Programs, Membership - meetings@pshra.org
Making public sector work better®.
Course Syllabus
Please let us know if you run into any problems or have questions as soon as possible. We want to make sure you are to have the best possible learning experience.
Course Materials (All you need is on your dashboard):
- Developing a Logic Model
- Bias Examples Worksheet
- Evaluating Policy & Program Effectiveness
Course Design:
The course will be delivered over three-weeks with three one-hour sessions per week. You will receive details about the dates, times, and your course URL.
Time Commitment:
Plan for 1 hours for each online lesson to read, complete activities, and prepare for course meetings. Individuals have varying learning paces, so it might take more or less time for each person. We recommend completing lessons a day or two before the course meetings to allow time for reflection on what you've learned and the development of your plans. All course materials are included on your course dashboard (no textbook is required).
Course Meeting Schedule (subject to change):
- Start Date: 2/18/2026
- Completion Date: 3/4/2026
- Course Meeting 1: 2/18/2026 – 3:00 pm – 4:00 pm ET
- Course Meeting 2: 2/24/2026 – 3:00 pm – 4:00 pm ET
- Course Meeting 3: 3/4/2026 – 3:00 pm – 4:00 pm ET
Course Content:
Session 1: Foundations of Impact
Objective: Establish a shared understanding of what “impact” means in public sector HR and how to frame it.
- What Is “Evidence of Impact”?
- Definitions and relevance in public HR
- Differences between outputs, outcomes, and impact
- Logic Models & Theory of Change
- Mapping inputs → activities → outputs → outcomes
- Feedback Loops
- Case examples from local, state, and federal HR programs
- Types of Evaluations
- Process vs. outcome evaluations
- Quantitative vs. qualitative
- Interactive Activity: Build a logic model for a sample HR initiative (e.g., recruitment, onboarding, DEI training, retention program, etc)
Session 2: Methods & Measurement
Objective: Explore tools and techniques for collecting and analyzing evidence.
- Quantitative Metrics and Analysis
- Key metrics examples: turnover rates, time-to-hire, cost-per-hire, engagement scores, pre/post surveys
- Data Collection Methods: sampling, interviews, surveys, observations, data sets
- Descriptive vs. inferential statistics
- Qualitative Techniques and Analysis
- Key metric examples: manager/employee satisfaction, engagement, exit reasons, employee sentiments
- Data Collection Methods: Interviews, focus groups, open-ended surveys
- Analysis Methods: Content, narrative, discourse, thematic, and IPA analysis
- Data Collection Considerations
- Sampling, bias, and ethical considerations
- Convenient data vs good data
- Leveraging existing administrative data
- Correlation vs. causation
- Interactive Activities: Identify key data and metrics for impact evaluation, examine sample data set.
Session 3: Impact Evaluation & Communicating Results
Objective: Connect impact outcomes to organization’s values and audience.
- Evaluating Impact
- Pre/Post event comparisons
- Cost-benefit and cost-effectiveness analysis
- Budget alignment and fiscal sustainability
- Communicating Findings
- Storytelling with data
- Using dashboards, scorecards, visuals, effectively
- Writing executive summaries and impact briefs
- Tailoring messages for elected officials, department heads, and employees
- Interactive Activities: Choose data visuals, draft a short impact summary for a hypothetical HR initiative
Certificate of Attendance: You will earn a Certificate of Completion upon completion of the course.
Making public sector work better®.
David Kitchen is driven by a passion to CONNECT and EMPOWER employees and leaders across the public sector. With more than 15 years of experience in public sector human resources, he is known for his modern, people-centered approach to HR operations and his commitment to data-informed, ethical leadership.
David currently serves as the Human Resources Director for Lehi City, Utah, where he leads strategic HR initiatives that support a rapidly growing municipal workforce. He previously worked with the Utah Department of Human Resource Management, developing key performance indicators and strategic measures for a statewide HR shared services model. David also stays engaged with emerging HR technologies and trends, including completing the Partnership for Public Service’s AI Government Leadership Program.
Beyond his municipal work, David is a partner with Compensation Survey System (comp-survey.com), an online platform that helps public sector agencies benchmark and manage compensation, benefits, and pay practices with greater accuracy and transparency.
David’s commitment to advancing the HR profession extends deeply into his service with the Public Sector HR Association (PSHRA). He served as PSHRA Utah Chapter President from 2018 to 2020, and since 2021 he has been an active contributor on multiple regional and national PSHRA committees, supporting the association’s efforts to elevate professional standards, strengthen practitioner networks, and advance evidence-based HR practices.
He holds a Master of Public Administration and a Bachelor of Communications from Brigham Young University and certifications as a PSHRA-SCP, SHRM-SCP, and PHR. David has presented nationally on topics including empathy and connection, trust-building in government, and data-driven HR strategy. He continues to mentor emerging professionals and contribute to thought leadership within the field.
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Contains 7 Component(s), Includes Credits Includes Multiple Live Events. The next is on 04/13/2026 at 1:30 PM (EDT)
This class will start on April 13, 2026 and end on April 27, 2026
Course Syllabus
Please let us know if you run into any problems or have questions as soon as possible. We want to make sure you are to have the best possible learning experience.
Course Material (All you need is your dashboard):
- Detailed Syllabus
- Life Values Inventory - Assessment
- Participant Workbook
Course Design:
The course will be delivered over three-weeks with 3 one-hour weekly online meetings.
Time Commitment:
Plan for 1 hour for each online lesson to read, complete activities, and prepare for course meetings. Individuals have varying learning paces, so it might take more or less time for each person. We recommend completing lessons a day or two before the course meeting to allow time for reflection on what you've learned and the development of your plans. All course materials are included on your course dashboard (no textbook is required).
Course Meeting Session Schedule (subject to change):
- Start Date: 4/13/2026
- Completion Date: 4/27/2026
- Meeting 1: 4/13/2026 - 1:30 - 2:30 pm ET
- Meeting 2: 4/20/2026 - 1:30 - 2:30 pm ET
- Meeting 3: 4/27/2026 - 1:30 - 2:30 pm ET
Course Content:
Workshop 1
- What are Values and Why They Matter: Define “values” and discuss how the consistent application of values to practice builds credibility and trust in leadership, and supports collective mental health.
- Your Own Values-Based Foundation: Develop learners’ ability to articulate values as a foundation to address complex challenges and dilemmas in their professional activities.
- Debrief Life Values Inventory results. Note the importance of defining values and becoming aware of the hierarchy of values for different people and groups.
- Identify own, team, and organizational long-lasting values.
- The HR Leader as a Values Guiding Light: How the HR leader can become the organization’s consistent, long-term ethical beacon through articulating, practicing, and promoting shared values.
Workshop 2
- A Congruent Decision-Making Process: Step-by-step values-based decision-making process.
- Walking the Talk: Practice values-based decision making in realistic scenarios.
- Learning from Experience: Learn from peers through a peer coaching activity based on real ethical dilemmas participants are facing.
Workshop 3
- Values and Culture: Anchoring values into the organization’s culture: steps to embed values into policies, processes, and internal communication.
- High Stakes Decisions: Practice making organizational-level values-based decisions.
- Debrief: What happens when values are breached?
Certificate of Attendance: You will earn a Certificate of Completion upon completion of the course.
Making public sector work better®.
Beatriz Conningham, Ed.D.
Consultant
HabilisGlobal
Dr. Coningham is a global consultant in organizational leadership, learning, change, and human resource management. She is also part of the adjunct faculty of the George Washington University, in Washington DC, where she lives. Her experience includes public sector, non-profit and for profit organizations in the United States and abroad. As part of her career in leadership roles in human resources she has personally conducted multiple workplace investigations and trained human resources teams on the investigation process.
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Contains 20 Component(s), Includes Credits Includes Multiple Live Events. The next is on 03/30/2026 at 3:30 PM (EDT)
This class will start on March 24, 2026 and end on June 2, 2026
Welcome!
We are excited to announce the launching of the New Public Sector HR Essentials course.
Thank you for your course registration. We are so excited you have looked to PSHRA® to help you grow in your career.
Whether you want to sharpen your skills, transitioning to public sector, want a refresher, this is the place you belong.
With this change, the PSHRA-CP certification component will operate separately with a brand-new proctored exam and certification process. The course, exam, and certification will no longer be packaged together. There will be separate fee to take the CP Exam and become certified.
The new course includes:
- Condensed 10-week format
- Flexible schedule and learn at your own pace, anytime, anywhere and 24/7
- Public Sector Focused – Tailored for you
- Delivered online and asynchronously
- 4 Live Zoom Course Check-ins and 1 hour in length
- Get Personalized feedback and support
- Course Dashboard contains everything you need – no third-party textbook to buy.
All your course materials are included on your course dashboard (no textbook to buy).
Don’t hesitate to contact us:
- PSHRA – Debbie Tankersely-Snook, Associate Director, Member Programs, Membership - meetings@pshra.org
Making public sector work better®.
PSHRA’s Public Sector HR Essentials Certificate Course Syllabus
Please let us know if you run into any problems or have questions as soon as possible. We want to make sure you are to have the best possible learning experience.
Course Material (All you need is on your dashboard)
- PSHRE Workbook (PDF and Word Versions)
- Public Sector HR Essentials Lessons Summary
- HR20/20 Report
Meetings and Discussions:
- Course Cohort Meetings take place in Zoom Events – You will access them through your course "Content Tab."
- Course Discussion Board take place in Your Course’s Engage Community – You will access the Engage Community through your course "Content Tab."
Course Design:
The course spans ten weeks and follows a specific timeline with a sequence of lessons and cohort sessions. You will receive details about the dates, times, and locations of cohort sessions.
Time Commitment:
Plan for 1 hours for each online lesson to read, complete activities, and prepare for cohort sessions. Individuals have varying learning paces, so it might take more or less time for each person. We recommend completing lessons a day or two before the cohort sessions to allow time for reflection on what you've learned and the development of your plans. All course materials are included on your course dashboard (no textbook is required).
Course Cohort Session Schedule (subject to change):
- Start Date: 3/24/2026
- Completion Date: 6/2/2026
- Cohort Session 1: 3/30/2026 - 3:30 - 5:00 pm ET
- Cohort Session 2: 4/13/2026 - 3:30 - 5:00 pm ET
- Cohort Session 3: 4/27/2026 - 3:30 - 5:00 pm ET
- Cohort Session 4: 5/11/2026 - 3:30 - 5:00 pm ET
- Cohort Session 5: 5/26/2026 - 3:30 - 5:00 pm ET
- Cohort Session 6: 6/23/2026 - 3:30 - 5:00 pm ET
Course Content:
Week 1 - Introduction
Cohort Session 1: Introduction
Week 2 - Lesson 1: Public Sector Basics
Week 3 - Lesson 2: Recruitment
Cohort Session 2: Public Sector HR Basics & Recruitment
Week 4 - Lesson 3: Selection
Week 5 - Lesson 4: Classification and Compensation
Cohort Session 3: Selection, Classification & Compensation
Week 6 - Lesson 5: Benefits
Week 7 - Lesson 6: Labor and Employee Relations
Cohort Session 4: Benefits and Labor Management Relations
Week 8 - Lesson 7: Equal Employment Opportunity and Diversity
Week 9 - Lesson 8: Organizational Development
Cohort Session 5: Equal Employment Opportunity & Diversity, Organization
Week 10 - Lesson 9: Course Summary
Cohort Session 6: Course Summary and Wrap-up
Certificate of Attendance:
You will earn a Certificate of Completion upon completion of the course.
Cancellation Policy:
Professional Development Cancelation Policy
Making public sector work better®.
Jacqueline P. Little, SPHR, SHRM-SCP, IPMA-SCP
Chief HR Officer
Island Institute
Ms. Little is a proud Maine native who is passionate about HR and the positive impact HR can have on an organization. She earned a Master's degree in Human Resource Leadership, has over two decades of public sector HR experience and holds the SHRM-SCP, SPHR, PSHRA-SCP and GPHR certifications. Jackie shares her experience, perspective and insight at various local, national and international conferences. In her spare time, she can be found baking cheesecakes, exploring the Maine coast or traveling with her family.
Making public sector work better™.