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Contains 3 Component(s), Includes Credits Includes a Live Web Event on 11/14/2024 at 1:00 PM (EST)
Webinar: Proactive Knowledge Transfer for Organizational Success
Widespread employee turnover continues to sweep across the nation, putting public sector agencies at risk of losing irreplaceable knowledge. Maintaining your staff’s collective knowledge is crucial to running an efficient and effective agency. Often times, it is too late to capture this invaluable information when employees are about to retire, take on a new role, or leave the agency.
Organizations can no longer afford to be passive when it comes to preserving their most valuable asset - the well of institutional knowledge held by their workforce. It's time to take a proactive approach to knowledge capture and transfer through implementation of strategic initiatives in an effort to unlock the collective wisdom and ensure it doesn't walk out the door along with departing talent. PSHRA’s handpicked panel of knowledge transfer inquiring innovators have weathered the storms of organizational change.
Please join us on November 14 2024, at 1:00 pm ET to learn how they have tackled the “brain drain” challenge and walk away empowered to implement lasting solutions for your own organization.
Moderator: Kimberly Jeffers-Whitaker, IPMA-SCP, Director of Human Resources, Anderson County Government, Clinton, TN
Panelists:
- Sherry Bratton, Director, Caroline County Government, Denton, MD
- Mikala Glanton, HRIS Division Supervisor, County of Cumberland, NC
- Robert J. Greene, Principal Consultant, Pontifex Consulting, Blaine, MN
Kimberly Jeffers-Whitaker, IPMA-SCP, aPHR,, CPA
Director of Human Resources & Risk Management
Anderson County Government
Kim brings over 26 years of experience in state and local government and currently serves as the Director of Human Resources and Risk Management for Anderson County Government in East Tennessee. Her dual role in HR and risk management encompasses a wide range of responsibilities that demand strong leadership and independent judgment on complex, interpretive, and evaluative matters. As a dedicated and strategic business partner, Kim is dedicated to developing targeted initiatives and addressing people-related challenges. Her extensive HR background enables her to enhance employee relations and engagement while adding value to the organization.
Kim holds a Bachelor’s degree from Bellevue University and a Senior Professional Certification (SCP) in human resources from IPMA-HR, along with an Associate Professional in Human Resources (aPHR) certification from HRCI. She is also a certified Public Administrator (CPA) through the University of Tennessee’s County Technical Assistance Services and has OSHA 10 certification, among other HR-related credentials. An active member of Human Resources and Risk Management organizations such as SHRM, HRCI, TnPrima, and PSHRA, Kim serves on the county’s Employee Insurance Board of Trustees and the Tennessee College of Applied Technology Advisory Board. Additionally, she contributes to the Public Service Human Resources Association through her participation in the 2022 Fellowship and Publishing Committees and the 2024 Publishing Committee.
Beyond her professional duties, Kim has devoted her life to community service and continues her commitment by volunteering for job preparation programs through junior achievement classes at local institutions and supporting local veteran programs.
In her free time, Kim enjoys spending moments with her four grandchildren, attending family gatherings, reading a book while cuddles up with her dog Beau, or relaxing at the lake and taking jeep rides with her husband, Allen.
Sherry A. Bratton
Director
Caroline County Office of Human Resources
Sherry A. Bratton holds a Master of Science in Management with a focus on Human Resource Management and a Bachelor of Science in Human Resource Management, complemented by a minor in Accounting, from the University of Maryland – University College.
A lifelong resident of Caroline County, Maryland, Sherry has dedicated her career to serving the County Commissioners of Caroline County since January 1997. She began her journey in the Office of Finance, where she managed payroll and accounts payable. Her passion for human resources led her to transition to the Office of Human Resources, where she specialized in payroll, benefits, recruitment, and employee relations.
In September 2017, Sherry took on the role of Director of Human Resources. There, she began her extensive experience to oversee a variety of critical functions, including payroll, benefits, risk management, policy development, compliance, and personnel budgeting. Sherry’s deep-rooted experience in both finance and human resources provides her with a heartfelt commitment to effective HR practices and organizational management, reflecting her dedication to supporting and enhancing her community.
Mikala Glanton, MAIO, SHRM-CP
HRIS Division Supervisor
Cumberland County
Mikala Glanton is the HRIS Division Supervisor for Cumberland County Government. He is a dedicated HR professional with nearly a decade of experience consulting in both the private and public sectors. He holds a Master of Science in Industrial/Organizational Psychology and the SHRM-CP, providing a formidable foundation in HR theory and practice.
Dr. Robert Greene
Consulting Principal
Pontifex Consulting
Bob is a Consulting Principal with Pontifex Consulting and faculty for DePaul U. in their MSHR and MBA programs. He has four decades of experience, has published four books and authored over 300 articles. He was a principal designer for the SPHR and PHR certifications for SHRM and the CCP and GRP certifications for World at Work. He was the first recipient of the Keystone Award for attaining the highest level of excellence. He holds the CCP, CBP, GRP, SHRM-SCP, SPHR and GPHR certifications.
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Contains 3 Component(s), Includes Credits Includes a Live Web Event on 10/31/2024 at 1:00 PM (EDT)
Webinar: Moving Team Building from Scary to Success
Please join us on October 31, 2024 at 1:00 pm ET to learn about developing a high-performing team does not have to be scary!
In fact, it might be easier than you think…as long as you follow these simple team building steps. In this engaging and interactive webinar, former Disney University leader and current local government training manager Pete Blank will show you simple and actionable steps to turn your team from scary to successful.
In this webinar, you will…
- Examine the important role of the team leader
- Recognize how an organizational culture drives successful team outcomes
- Discover the four primary team roles and the value of each role
Speaker: Pete Blank, Training and Organizational Development Manager, Training and Organizational Development Manager, Personnel Board of Jefferson County, Birmingham, AL
Pete Blank
Training and Organizational Development Manager
Personnel Board of Jefferson County
After a stint as a television sportscaster, Pete began his Disney career in 1994. Over the next 13 years, he managed various areas of Disney's theme parks and resorts, where he learned what it takes to run a world-class organization. Pete was blessed to spend a majority of his time working at the Disney University. While there, he led the Traditions program, which is known worldwide as one of the premiere employee orientation programs. He also facilitated college level courses to thousands of Disney College Interns, and was a Segment Learning Manager for Walt Disney World, Disneyland Resort, and the Disney Cruise Line.
Pete is the Training and OD Manager for the Personnel Board of Jefferson County. He is also a leadership expert and professional speaker, as he also works with organizations and associations across the U.S., helping them achieve their goals in the areas of leadership, employee engagement and customer experience.
Pete received the prestigious “Partners in Excellence” award from Disney, which is presented to the top 3% of all employees. He also earned the Certified Speaking Professional (CSP) designation from the National Speakers Association and the Certified Facilitator of Training (CFT) from The Center for International Credentials.
His two books are Employee Engagement: Lessons from the Mouse House and 55 Ways to add Disney Magic to your Organization.
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Contains 3 Component(s), Includes Credits Includes a Live Web Event on 09/26/2024 at 1:00 PM (EDT)
Webinar: The Power of Mentorship
Please join us in celebration of Hispanic Heritage Month on September 26th at 1:00 pm ET for Insights from the City of McAllen, TX.
Listen to the City of McAllen’s journey in implementing their successful mentoring program and learn valuable lessons and best practices that can be applied to your own organization. Whether you’re looking to start a mentoring program or enhance an existing one, this session will provide you with inspiration and practical tools needed to make meaningful impact.
Speaker: Christina Flores, Human Resources Director, City of McAllen, TX and PSHRA® Texas Chapter President
This webinar is available to members (no additional fee required) and non-members (nominal fee required).
Christina Flores
Human Resources Director
City of McAllen, Texas
Christina Flores is a human resources senior certified professional with over 10 years of experience in the field of municipal human resources with a broad range of expertise that includes safety & risk management, worker’s compensation, employee benefits, and civil service.
Some of her proudest human resources achievements include: co-authoring the 6th edition of the Effective Supervisory Practices book for the International City Management Association, leading the launch of both a city-wide mentoring program and an award-winning leadership development program, serving as one of the key organizers of an Annual International Women’s Day Symposium, initiating a new organization-wide applicant tracking system, and implementing a newly established municipal civil service program.
Christina currently serves as president of the Public Sector Human Resources Association – Texas Chapter, the vice president of the Texas Public Employer Labor Relations Association, has served as the chairperson for the Rio Grande Valley Human Resources Consortium and is a graduate of the Texas Women’s Leadership Institute.
Christina holds a Bachelor’s Degree in Business Administration, a Bachelor’s Degree in Psychology and a Master’s Degree in Business Administration. Christina is also a proud wife and mother to three boys.
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Contains 3 Component(s), Includes Credits Includes a Live Web Event on 09/12/2024 at 1:00 PM (EDT)
Webinar: Managing Policy, Not Politics in the Workplace
With the country’s polarization seeping into the workplace, HR faces enormous challenges. While diversity of thought ignites new ideas, creates solutions to problems while increasing the success of agencies, when differences of opinions are touted as absolutes, alienation occurs, relationships are strained, and cultures become unsafe.
While it is not the role of HR or agencies to legislate what people think, they are responsible to ensure that policies are created that honor differences. To ensure a culture of respect, employees need to know how to respectfully interact with others at the inevitable times when political opinions differ, when values clash, and when relationships are at risk.
Learn how to secure employee buy-in to uphold policies. Equip people with the skills needed to respectfully speak up when behaviors and political differences cross the line of respect. Please join our speaker, Lorie Reichel-Howe, as she guides the audience on how to meet these sensitive challenges in the workplace on September 12th at 1:00 pm ET.
In this training you will:
- Implement communication practices that increase safety while building partnership
- De-escalate conflict and create safety at times when opinions differ
- Build more positive and productive working relationships
- Decrease workplace tension and office drama
- Create a workplace culture in which teams love to work
Speaker: Lorie Reichel-Howe, Conversations in the Workplace
Lorie Reichel- Howe
Founder, Conversations in the Workplace
Conversations in the Workplace
Lorie Reichel-Howe is founder of Conversations in the Workplace. She equips managers, teams, and business professionals to have “Safe Conversations” – transformative dialogue that uncovers hidden workplace issues. Whether addressing challenging team dynamics, mismanaged expectations, cultural insensitivity, or good old-fashioned bad behavior, “Safe Conversations” foster greater innovation, inclusion, and collaboration within organizations.
With over 20 years of experience in leadership development and relationship management, Lorie is passionate about equipping leaders with the skills to create and maintain a culture of respect and accountability.
Lorie is a professional mediator and leadership communication coach. She has supported organizations such as Pinterest, SYGMA, SHRM, PIHRA, HR.com, Women in Technology International, Los Angeles Women’s Leadership Conference, Girl Scouts of Greater Los Angeles, Santa Clara Superior Court, San Jose State University, Santa Clara County Office of Education and many more.
Learn more about Lorie’s impact at www.ConversationsInTheWorkplace.com
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Contains 12 Component(s)
This class will start on October 15, 2024 and end on November 11, 2024
Syllabus: Strategies for Public Sector Leadership Certificate Program
Start Date: October 15, 2024
End Date: November 22, 2024
Instructor: Mary Rowe
PSHRA Contact: Debbie Tankersely-Snook, tankersely@pshra.org
Welcome:
Welcome to PSHRA's Strategies for Public Sector Leadership. This course will equip you with the necessary tools to shift from a transactional to a strategic role in Public Sector HR by using a competency framework. Your role has evolved beyond merely transactional tasks. Today's HR department in the public sector is pivotal to the agency's success. It involves teaching team building, coaching, conflict resolution, consensus-building, fostering a risk-taking culture, enhancing communication, building trust, and more.
Course Outcomes:
This comprehensive leadership course is designed for mid- to senior-level public sector HR leaders, providing a solid foundation for success.
To achieve this, the course focuses on the following outcomes:
- Assess the impact of HR and human capital management in the public sector and justify HR programs in the public sector.
- Design programs that align with specific competencies within the PSHRA Competency Model, covering three major modules: Leader, Business Partner, and Change Agent.
- Evaluate personal strengths and weaknesses regarding these competencies and create a plan for your individual professional development as an HR professional using the PSHRA Competency Model.
- Plan professional development in accordance with your personal competencies.
You will finish this course with:
- A solid strategic foundation for success.
- A professional development plan.
Certificate of Attendance:
You will earn a Certificate of Attendance upon completion of the course.
Course Design:
The course spans six weeks and follows a specific timeline with a sequence of lessons and cohort sessions. You will receive details about the dates, times, and locations of cohort sessions.
Time Commitment:
Plan for 90 minutes for each online lesson to read, complete activities, and prepare for cohort sessions. Individuals have varying learning paces, so it might take more or less time for each person. We recommend completing lessons a day or two before the cohort sessions to allow time for reflection on what you've learned and the development of your plans.
Cohort Schedule (subject to change):
- Cohort #1 – TBD
- Cohort #2 – TBD
- Cohort #3 – TBD
- Cohort #4 - TBD
Course Schedule:
Week 1:
Online Lesson (self-paced) - Lesson 1: Introduction
Week 2:
Cohort Session (virtual) - Session 1: Introduction
Online Lesson (self-paced) - Lesson 2: The Role of the HR Leader
Week 3:
No Cohort Session
Online Lesson (self-paced) - Lesson 3: The Role of an HR Business Partner
Week 4:
Cohort Session (virtual) - Session 2: The Role of the HR Leader
- Negotiation: the cohort participants will perform a mock negotiation of a contract or provisions of a rule and have sides. This activity will allow participants to see how people react in these situations and practice skills used to defuse tension
- Emotional Quotient/Intelligence: cohort participants will develop a proposed response modeling EQ based on a stressful leadership/communication scenario
Online Lesson (self-paced) - Lesson 4: The Role of the Change Agent
Week 5:
Cohort Session (virtual) - Session 3: The Role of an HR Business Partner
- Partnered practice scenario performs as a trusted coach or consultant on a challenging people issue such as performance, DEIA, risk management, or leadership coaching (developing) or advising (consulting)
- Partners work on conducting an HR needs analysis
Online Lesson (self-paced) - Lesson 5: Summary
Week 6:
Cohort Session (in-person or virtual) - Session 4: The Role of the Change Agent & Summary
Course Workbook:
The course includes a workbook. You'll use the workbook throughout the course to reflect on what you're learning, record ideas, plan for future personal development, and plan activities for your agency. There are two versions:
- a PDF version - if you'd like to print it and write your answers and ideas and
- an MS Word version - if you'd prefer to work electronically.
The files have the same content - just differences in page layout. You will use the workbook while taking the online lessons and while attending the cohort sessions.
The workbook is available by selecting the Course Materials tab and then Strategies for Public Sector Leadership Workbook.
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Contains 3 Component(s), Includes Credits Recorded On: 08/29/2024
Webinar: Compensation Challenges
Please join us on August 29, 2024, at 1:00 pm ET for a discussion on compensation challenges. Learn how your peers are leveraging their compensation packages to remain competitive and attract and retain qualified public sector employees. Learn what has helped their agencies overcome some of their compensation challenges. They will also present their compensation case studies, discuss their similarities, and challenges. Don’t miss your opportunity to gain knowledge from your peer’s experiences and ask them questions.
Case Study – State of Oklahoma: This case study will discuss the recent internal and external review of State of Oklahoma employee salaries and job codes by the State of Oklahoma Human Capital Management division with third party market value salary benchmarking comparisons conducted by Ernst & Young Accounting. It will briefly touch on the ongoing multi-year project of job catalog revision, job coding, and discuss progress updates to the project along with challenges the state faces in its efforts to attract and retain qualified public sector employees.
Case Study – Lehi City: In the past 12 months, Lehi City, Utah faced increased difficulty retaining and recruiting engineering and trade positions – HVAC, electrician, plumbing, and fleet mechanics—to the private sector. This case study will share various compensation analyses and market sources used to remain competitive and attract interested candidates to the public sector.
Speakers:
- David Kitchen, HR Director at Lehi City, Utah, and Director at Compensation Survey System
- David Morgan, Director of Human Resources & Open Records, Office of the State Treasurer, Oklahoma City, OK
This webinar is available to members (no additional fee required) and non-members (nominal fee required).
David Kitchen
HR Director
Lehi City, Utah
David Kitchen is the HR Director at Lehi City, Utah. He loves to CONNECT and EMPOWER employees and managers of the public sector. He has 15 years of HR experience working at the local government and state. HR is his career and passion. When he is not thinking about HR, he loves to spend his free time with his wife and three boys working on projects around the home, having family movie nights, doing puzzles, and learning from others.
David N. Morgan
Director of Human Resources & Open Records
Office of the State Treasurer, Oklahoma City, OK
David is a native of the town of Sulphur located in south central Oklahoma and a current resident of Edmond, Oklahoma. He is a 20-year veteran of the U.S. Navy, where he served as a Senior Chief Petty Officer until his retirement from naval service.
His professional human resource, leadership, and operational experience includes serving in the roles of Lead Instructor, Curriculum Director, & Field Safety Chief at the Center for Naval Engineering Fire School in San Diego, California, as Engineering Departmental Lead & Training Director in Pearl Harbor, Hawaii; Human Resources & Fleet Introduction Program Manager, San Diego California, and as a volunteer Veterans Service Representative in Monterey, California before returning to Oklahoma where he now currently serves as the Director of Human Resources & Open Records for the Office of the Oklahoma State Treasurer.
He has received a Bachelor of Science in Homeland Security & Emergency Preparedness, Bachelor of Science in Business Administration, and Master of Science in Human Resource Management from Thomas Edison State University. He is both an Oklahoma Supreme Court and nationally certified Civil Mediator, as well as a certified Master Training Specialist, and IPMA-HR Senior Certified Professional. David was a recipient of the 2014 Presidential Volunteer Service Medal (Gold Award) and currently serves PSHRA at the national level as a member of the Conference Awards Committee and Certification Advisory Board. He is also a member of the Oklahoma Chapter of PSHRA.
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Contains 3 Component(s), Includes Credits
Webinar: Remote Work Works
Remote Work Works has been rescheduled for August 22nd at 1:00 pm ET. If you had signed up for the initial date, your registration has been transferred to the new date.
The success of a primarily remote model is dependent on a collective commitment to a new culture, norms and expectations. For the Colorado Governor's Office of Information Technology (OIT), remote work that started during the pandemic has become the way of working with real results-- improved employee experience and retention, reduced employer and employee costs, and the ability to attract talent from across the eight-largest state by land area, not just the capital city of Denver. Please join our speaker, Bob Nogueira, Chief People Officer for the Colorado Governor's Office of Information Technology (OIT), for a discussion of how OIT created a culture of camaraderie and trust, with virtual operations rather than a physical workplace, at its core on August 22 at 1:00 pm EDT.
Bob will present OIT's remote work journey of:
- Culture change
- Facilities planning
- Supporting systems and tools
- Ways of working
Learn how building a true remote work experience can be transformational for your organization.
Speaker: Bob Nogueira, Chief People Officer for the Colorado Governor's Office of Information Technology (OIT)
Bob Nogueira
Chief People Officer
Colorado Governor's Office of Information Technology (OIT)
Bob Nogueira joined OIT in July 2019 as Chief People Officer, bringing over 30 years of experience leading organizations in internet start-ups, nonprofits, and international corporations. Bob’s leadership encompasses call centers, human resources, employee communications, leadership development, and nonprofit boards of directors. Bob is an adjunct faculty member in the Communication Management and Organizational Leadership graduate programs at the University of Denver.
Bob’s past senior leadership positions include roles with Comcast, Kaiser Permanente, Qwest Communications, and Merrill Lynch. He founded Nogueira Consulting & Coaching LLC in 2018 and has become a sought-after executive coach, public speaker, and consultant. Bob was a gubernatorial appointee to the Colorado Workforce Development Council for three years. As a community influencer, Bob chaired the board of directors for Colorado Health Network and was a board member for Spark the Change Colorado. As co-chair of the Career Services Board, Bob was one of five mayoral appointees to oversee the City and County of Denver’s Office of Human Resources. He holds accreditation in human resources, executive coaching, change management, and several individual development and team effectiveness tools and methodologies. With a passion for inspiring others to confidently engage and discover "what’s next", Bob’s infectious energy and curiosity amplifies the development and work of individuals and teams.
Bob earned his undergraduate degree in Communications from Kean University of New Jersey and his graduate degree in Communication Management & Organizational Leadership from the University of Denver. Born and raised in New York City, Bob has called Colorado home since 1992. He and his partner, Russ, live in Denver with their rescue dog, Cooper. Bob enjoys collecting memorable experiences through volunteering, travel, theater, music, learning, and teaching. As a (perhaps) too loyal Colorado Rockies fan, Bob considers Coors Field an aspirational second home.
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Contains 12 Component(s)
This course is open from November 26 2024 - January 3, 2024
Syllabus: Public Sector HR Executive Leadership Certificate Program
Start Date: November 26, 2024
End Date: January 3, 2024
Instructor: Braxton T. Casey, MPA, IPMA-CP, IPMA-SCP
PSHRA Contact: Debbie Tankersely-Snook, tankersely@pshra.org
Welcome:
Welcome to PSHRA's Public Sector HR Executive Leadership Certificate Program. This course will enhance your HR public sector leadership skills and help you develop targeted initiatives to improve your agency.
Course Outcomes
This course is designed to help you build your HR competencies and help you strategically position HR as a transformative business partner and leader in the organization.
To achieve this, the course focuses on 3 related areas:
- Your skill set in the 4 HR Lenses: business acumen; innovation; strategic orientation; and diversity, equity, inclusion, and accessibility. As part of this course, you will build a personal development plan for these competencies.
- Your skill set in the HR Areas of Focus: leadership, culture, talent, technology, and communication. You will build a personal development plan for these competencies as well.
- Finally, you'll learn strategies for building, presenting, and gaining buy-in for the initiatives you develop to improve how HR is positioned within your agency.
You will finish this course with:
- a personal professional development plan,
- actions you will take to improve how HR is positioned within your agency.
Certificate:
You will earn a Certificate of Executive Leadership from PSHRA with your successful completion of both the online lessons and cohort session.
You may have attended an Executive Leadership in-person course. Welcome! This learning experience will complement and enhance the material from that program and provide additional support as you build your leadership expertise.
Course Design:
This course includes six lessons that you'll take online and three cohort sessions where you'll meet with peers also taking this course. The online lessons will give you an opportunity to assess your development opportunities; teach important concepts, principles, and practices; and will help you begin planning improvement initiatives. Explore the course interactive elements and links to outside references to get the most out of the course. The cohort discussions will give you an opportunity to share ideas and learn from your peers. In the cohort discussions you will further develop and refine the improvement plans you draft in the online sessions.
Time Commitment:
The more dedicated time and effort you put into this course the more you will get out of it.
To read the material, complete the activities, and prepare for the cohort discussions, consider scheduling 60 - 90 minutes for each lesson. Try to take the lesson at least several days before the cohort discussion - to give yourself time to reflect on what you have learned and the plans you have developed.
Cohort Schedule (Subject to Change):
Cohort # 1 – TBD
Cohort # 2 – TBD
Cohort #3 -- TBD
Week 1:
Online Lesson (self-paced)
Lesson 1: Introduction
Course Introduction.
Week 2:
Online Lesson (self-paced)
Lesson 2: Assess Your Skills Through the Critical Lenses
Learn more about business acumen; innovation; strategic orientation; and diversity, equity, inclusion, and accessibility.
Cohort Session (virtual)
Session 1: Introduction and Assess Your Skill Set
Reviewing and discussing the content from the first two lessons.
Week 3:
Online Lesson (self-paced)
Lesson 3: Assess Your Skills Through the Areas of Focus
Learn more about leadership, culture, talent, technology, and communication.
Week 4:
Online Lesson (self-paced)
Lesson 4: Your Role as a Trusted Advisor
Learn about executive presence, leading with empathy, and how to build trust to drive collaboration.
Cohort Session (virtual)
Session 2: Area of Focus Skills and Being a Trusted Advisor
Reviewing and discussing the content from the third and fourth lesson.
Week 5:
Online Lesson (self-paced)
Lesson 5: Creating a Personal Development Plan
Take all that you've learned in the online lessons and cohort sessions and create a personal development plan.
Week: 6
Online Lesson (self-paced)
Lesson 6: Leveraging Your Skills
Create a plan to influence agency strategy and short-term projects based upon the skills learned in this course.
Cohort Session (virtual)
Session 3: Personal Development Plan and Leveraging Your Skills
Reviewing and discussing the content from the fifth and sixth lessons.
Course Workbook:
The course includes a workbook. You'll use the workbook throughout the course to reflect on what you're learning, record ideas, plan for future personal development, and plan activities for your agency. There are two versions:
- a PDF version - if you'd like to print it and write your answers and ideas and
- an MS Word version - if you'd prefer to work electronically.
The files have the same content - just differences in page layout. You will use the workbook while taking the online lessons and while attending the cohort sessions.
The workbook is available by selecting the Course Materials tab and then Executive Leadership Workbook
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Contains 11 Component(s)
This course is open from September 17, 2024 to November 22, 2024.
Syllabus: Navigating DEI: A Public Sector Business Strategy Certificate Program
Start Date: September 17, 2024
End Date: November 25, 2024
Instructor: Andre Koen
PSHRA Contact: Debbie Tankersely-Snook, dtankersely@pshra.org
Welcome:
Welcome to PSHRA's Navigating DEI: A Public Sector Business Strategy Certificate Program. This course will prepare you to build and enact a transformative HR practice of DEIA within your agency.
Course Design:
The timeline below gives you an overview of the lessons and sessions in this course, their order, and when the cohort sessions will occur. This course will be completed over six weeks.
Time Commitment:
Consider scheduling 30 - 45 minutes for the online lessons to read through the material, complete the activities, and prepare for the cohort sessions. Complete the lessons at least a day or two before the cohort session to give yourself time to reflect on what you have learned and the plans you have developed
Cohort Schedule (subject to change):
- Cohort #1 – TBD
- Cohort #2 – TBD
- Cohort #3 - TBD
Course Outcomes:
In this course, you will:
- Learn the value diversity, equity, inclusion, and accessibility bring to an agency.
- Apply the assess, design, implement, and measure (ADIM) framework to your agency’s diversity, equity, inclusion and accessibility practices.
- Design and prepare to implement initiatives that will increase diversity, produce equitable outcomes, contribute to an inclusive workplace, and promote accessibility.
- Build momentum in your agency’s diversity, equity, inclusion, and accessibility efforts beyond this course.
Online Lessons and Cohort Sessions:
This course includes five online lessons you will complete on your own and three cohort sessions facilitated by a cohort guide. The online lessons allow you to assess development opportunities; present important concepts, principles, and practices; and help you begin planning improvement initiatives. The cohort sessions will be face-to-face or virtual (using a video conferencing tool like Google Meet or Zoom) and will provide an opportunity for you to share ideas and learn from your peers. In these sessions, you will further develop and refine the improvement plans you draft in the online lessons.
Course Schedule:
Week 1
Cohort Session (virtual)
Session 1: Introduction and Diversity
Discussion on the content to be found in the first two lessons.
Online Lesson (self-paced)
Lesson 1: Introduction
Course introduction, DEIA introduction, Bias, and the ADIM approach.
Week 2:
Online Lesson (self-paced)
Lesson 2: Diversity
Assessing diversity; designing, implementing, and measuring diversity initiatives.
Week 3:
Cohort Session (virtual)
Session 2: Equity and Inclusion
Discussion on the content to be found in lessons three and four.
Online Lesson (self-paced)
Lesson 3: Equity
Assessing equity; designing, implementing, and measuring equity initiatives.
Week 4:
Online Lesson (self-paced)
Lesson 4: Inclusion
Assessing inclusion; designing, implementing, and measuring inclusion initiatives.
Week 5:
Cohort Session (virtual)
Session 3: Discussion on the content in lesson 5 and a recap of the course.
Week 6:
Online Lesson (self-paced)
Lesson 5: Developing Your DEI Acumen
Prioritizing initiatives and getting buy-in.
Course Workbook:
The course includes a workbook. You'll use the workbook to reflect on what you're learning, record ideas, and plan for how to implement ideas in your agency. There are two versions:
- A PDF version - if you'd like to print it and write your answers and ideas and
- An MS Word version - if you'd prefer to work electronically.
The workbook is available by selecting the Course Materials tab and then DEI Workbook.
Case Study:
There is a case study embedded throughout this course. You'll learn about Chris, a city HR director, trying to make the agency more diverse and welcoming. In the case study, you'll see how the principles and practices you're learning can be applied.
Andre Koen
Vice President of DEI
AM Horizons Training Group
Healthcare Professional: Andre Koen began his career in the healthcare industry, driven by his passion for helping others and promoting well-being. As a healthcare professional, he worked tirelessly to ensure that patients received the best care possible, emphasizing empathy and understanding in every interaction.
Director of DEI at Mayo Clinic: Recognizing the critical importance of diversity, equity, and inclusion (DEI) in healthcare, Andre Koen transitioned to the role of Director of DEI at Mayo Clinic. In this leadership position, he led initiatives to foster a welcoming and inclusive environment for both patients and staff. His innovative strategies and commitment to cultivating a diverse workforce positively impacted the entire healthcare community.
Government Official: With a desire to create broader change, Andre Koen extended his influence by working with state and local governments. As a government official, he advocated for policies that promoted equality and fairness, striving to bridge gaps in access to healthcare and other essential services. His dedication to public service earned him a reputation as a compassionate and visionary leader.
Classroom Teacher: Understanding the profound impact of education on shaping young minds, Andre Koen took on the role of a classroom teacher. His teaching approach went beyond textbooks, focusing on imparting valuable life skills such as empathy, respect, and embracing diversity. Through his engaging and practical methods, he inspired students to become responsible global citizens.
Improvisational Comedian: Not confined by traditional roles, Andre Koen also embraced the art of improv comedy. As an improvisational comedian, he used humor as a powerful tool to break down barriers and promote open dialogue about sensitive topics. His performances were not just entertaining but thought-provoking, encouraging audiences to examine their own biases and preconceptions.
The Enkindled Spirit: Throughout his multifaceted journey, Andre Koen's unwavering spirit illuminated his path. As the Enkindled Spirit, he radiated warmth, compassion, and a deep understanding of the human experience. His approach to diversity training, government service, healthcare, teaching, and comedy was guided by a genuine desire to connect with others and ignite positive change in the world.
Ask me anything about this course.
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Contains 3 Component(s), Includes Credits Recorded On: 07/18/2024
Webinar: How to Motivate Your Team
Please join our panelists on July 18, 2024, where they will discuss techniques on how to better engage and motivate your team! You will learn best practices on how they set goals, provide support, give feedback, encourage collaboration, offer growth opportunities (resulting in achievements) and more. Effective engagement and motivation require understanding the needs of both your team as individuals and as a group. Don’t miss this opportunity to learn from your peers.
Areas to be discussed:
- Setting clear goals
- Providing feedback
- Encouraging Collaboration
- Opportunities to Expand Skills and Achievements
- Challenges Experienced
Moderator:
Lindsey Nathan O’Connor, Human Resources Administrator, City of Milwaukee Health Department, MN
Panelist:
- Lauren Abe, Human Resources Manager, City of Asheville, NC
- Roslyn Gervin, Human Resources Manager, City of Newport News, VA
- Elizabeth Karger, Training and Organization Performance Analyst I, City of Henderson, NV
This webinar is open to PSHRA national members only.
Lauren Abe
HR Manager
City of Asheville
Lauren Abe is an accomplished HR leader with a passion for enhancing people performance through coaching and development. Currently serving as the HR Manager of People Culture & Development for the City of Asheville, Lauren has over a decade of experience from key roles at Mission Health and Lowe’s. She excels in people strategy, employee engagement, and workplace culture. Lauren is also pursuing a Ph.D. in Business Administration, specializing in organizational behavior and leadership, further enhancing her expertise in the field.
Roslyn L. Gervin
Human Resources Manager
City of Newport News
Roslyn Gervin currently works as the Manager of People Culture and Experience with the City of Newport News Human Resources Department. An advocate for continual personal and professional development Roslyn has facilitated countless trainings and workshops on a variety of topics to include, leadership, teambuilding, effective communication, developing your personal brand and more! Roslyn has been with the City of Newport News for close to 18 years, serving in roles such as Training Specialist, Safety Administrator and Human Resources Manager. Roslyn earned her Bachelors in Criminal Justice from Radford University and went on to earn her Master’s in Public Administration at Troy University. She also holds a local government management certificate from Va Tech, as well as certifications in Myers Briggs facilitation, Executive coaching and EQi. She is married with two teenage children and one really cute dog!
Elizabeth Karger
Training/Org Perf Analyst I
City of Henderson
Elizabeth Karger joins us from the City of Henderson, where she works in Training and Organizational Excellence. She has education in industrial organizational psychology and had over twenty years of experience in human capital management for which her work has won multiple industry awards. She has worked in large corporations, nonprofits, and now a governmental agency and is a certified professional of Human Resources from PSHRA as well as a certified PHR from HRCI.
Lindsey O'Connor
Human Resources Administrator
City of Milwaukee Health Department
With over 22 years of extensive experience in human resources spanning various industries, Lindsey Nathan O'Connor brings a wealth of expertise to her role as the Human Resources Administrator for the Milwaukee Health Department. Beyond her professional accomplishments, Lindsey is deeply committed to fostering an environment of psychological safety and trust by prioritizing the well-being of the individuals she serves. Additionally, she is actively engaged in the ongoing work of becoming anti-racist and is driving impactful changes to the policies and practices within the health department.