Mastering Difficult Conversations at Work

Includes a Live Web Event on 09/24/2026 at 1:00 PM (EDT)

Please join us on September 24th at 1:00 pm ET for a dynamic discussion on mastering difficult conversations at work.

Workplace challenges—whether interpersonal conflicts, unmet expectations, or cultural misunderstandings—are inevitable. However, how we address these challenges plays a critical role in determining our success. When left unaddressed, such issues can lead to strained relationships, diminished performance, high turnover, and a toxic organizational culture.

In this interactive training, you’ll learn how to tackle these issues head-on by mastering the art of Safe Conversations. This proven communication framework will empower you to address difficult topics with confidence, respect, and clarity. Whether you are dealing with conduct concerns, challenging team dynamics, cultural insensitivity, or resolving interpersonal conflicts, Safe Conversations create an environment of trust, transparency, and mutual respect.

This training is essential for leaders, managers, and team members alike. Whether your team works in-person, remotely, or in a hybrid environment, you’ll gain the skills needed to foster greater innovation, collaboration, and inclusivity within your teams and throughout your organization.

 Takeaways:

  • Develop the skill to have difficult conversations with clarity and empathy.
  • Confidently address team dynamics and challenging behaviors before they escalate.
  • Effectively address issues that reduce stress, improve collaboration and productivity.
  • Resolve conflicts effectively and confidently.

Speaker: Lorie Reichel-Howe, Founder, Conversations in the Workplace

Making public sector work better®.

Lorie Reichel- Howe

Lorie Reichel- Howe

Founder, Conversations in the Workplace

Conversations in the Workplace

Lorie Reichel-Howe is founder of Conversations in the Workplace. She equips managers, teams, and business professionals to have “Safe Conversations” – transformative dialogue that uncovers hidden workplace issues. Whether addressing challenging team dynamics, mismanaged expectations, cultural insensitivity, or good old-fashioned bad behavior, “Safe Conversations” foster greater innovation, inclusion, and collaboration within organizations.

With over 20 years of experience in leadership development and relationship management, Lorie is passionate about equipping leaders with the skills to create and maintain a culture of respect and accountability.

Lorie is a professional mediator and leadership communication coach. She has supported organizations such as Pinterest, SYGMA, SHRM, PIHRA, HR.com, Women in Technology International, Los Angeles Women’s Leadership Conference, Girl Scouts of Greater Los Angeles, Santa Clara Superior Court, San Jose State University, Santa Clara County Office of Education and many more.

Learn more about Lorie’s impact at www.ConversationsInTheWorkplace.com

 

 

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Mastering Difficult Conversations at Work
09/24/2026 at 1:00 PM (EDT)  |  60 minutes
09/24/2026 at 1:00 PM (EDT)  |  60 minutes Please join us on September 24th at 1:00 pm ET for a dynamic discussion on mastering difficult conversations at work. Workplace challenges—whether interpersonal conflicts, unmet expectations, or cultural misunderstandings—are inevitable. However, how we address these challenges plays a critical role in determining our success. When left unaddressed, such issues can lead to strained relationships, diminished performance, high turnover, and a toxic organizational culture. In this interactive training, you’ll learn how to tackle these issues head-on by mastering the art of Safe Conversations. This proven communication framework will empower you to address difficult topics with confidence, respect, and clarity. Whether you are dealing with conduct concerns, challenging team dynamics, cultural insensitivity, or resolving interpersonal conflicts, Safe Conversations create an environment of trust, transparency, and mutual respect. This training is essential for leaders, managers, and team members alike. Whether your team works in-person, remotely, or in a hybrid environment, you’ll gain the skills needed to foster greater innovation, collaboration, and inclusivity within your teams and throughout your organization. Takeaways: Develop the skill to have difficult conversations with clarity and empathy. Confidently address team dynamics and challenging behaviors before they escalate. Effectively address issues that reduce stress, improve collaboration and productivity. Resolve conflicts effectively and confidently. Speaker: Lorie Reichel-Howe, Founder, Conversations in the Workplace Making public sector work better®.
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Certificate of Completion
Live Viewing: 1.00 PSHRA-CP/PSHRA-SCP Recertification Points credit and certificate available
Live Viewing: 1.00 PSHRA-CP/PSHRA-SCP Recertification Points credit and certificate available Download your Certificate of Completion to obtain your PSHRA Recertification Point (allow 24 hours to populate).
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